Can't see task pane design template

[whabap]

Just wanted to let everybody know that we've made another discovery
about this problem on our system. It seems to be related, for our user
anyway, to other Microsoft applications being open. That is, if the
user opens Word or Outlook first, and THEN opens PowerPoint, the
templates are invisible. However, if she closes all applications and
then opens PowerPoint before opening anything else, the templates are
back. This work-around is working consistently for her. Our network
adminstrator hypothesized that it has something to do with sharing of a
template file, like normal.dot.

So, if you're having this problem as well, try closing all MS products
and then opening PowerPoint by itself. Once PowerPoint is open, you
can open Word, Outlook, etc. and the templates should remain visible.
Strange, but true!

--Meg

 

[Echo S]

Thanks for posting this followup info, Meg! Hopefully this will help otheors
who tackle the same issue.

 

[vparavic]

I solved my problem with the dissapearing templates ....

uninstal Adobe Acrobat Reader 7.07 ...


all is good now.

I use version 5 of the reader and all works well

 

[dgimmig]

I have the problem described here (on all my computer 1 laptop and 2
desktops whith different video cards and operating system that is 2000
and XP all whith the latest updates).

The posts helped me to get some insights. Here is how I solved my
problem and what is for me its source.

Note all the follwing tests where done with AdobeRD32.exe (version
7.0.7) running as a background process.

As meg suggested, starting PPT first solve the problem (no other office
application is started).

Starting OUTLOOK first is enought the design templates and the
slidelayout in PPT to be invisible (other task pane tools are correctly
displayed).

Note that at start up, outlook 2003 launches WORD as a background
process. Starting OUTLOOK first (killing WORD if necessary) causes no
trouble to PPT.

Now what happens when running word (outlook and ppt are still running).
No problem. What happens if I close and restart ppt (both outlook and
word are running) ? No design templates or slidelayout appears in the
PPT task pane.

Therefore Word may cause the problem.

As a former post suggested (22 mar 2006 15:24 ), the problem may come
from EndNote (EndNote 8.0.2 Bld 1150 is installed on my computer)
add-ins.

How to verify the problem is caused by Endnote add-ins.

Simply unchecked the add-ins in Word (Tool/Templates and Add-ins then
unckeck En8Cwyw.WordXP.wll). Close any opened word document but leave
the word application opened.

PPT take pane is able to display the design templates and add-ins.
Close any opened PPT document leaving PPT opened.

Recheck (reactivate) En8Cwyw.WordXP.wll (PPT is still running) in word.
Create a new PPT document : no problem. Close PPT and reopen it. No
design templates and slidelayout appears (in fact are visible) in the
task pane.

En8Cwyw.WordXP.wll seems to be the source of a conflict in PPT when
trying to display the thumbnails for both the design templates and
slidelayout.

As a user endnote, I know Endnote have a long tradition of
understandable behavior when upgrading office (I had no problem until I
upgrade to Office 2003).

Hope this lines help.

Thank you all for the helpful posts and ideas

David

 

[Echo S]

Thank you so much for this wonderful detective work, David! It seems really
odd that an add-in running in Word would mess up the pane in PPT, but it
sure does explain some of the reports we've been seeing!

Really appreciate the followup. Thanks again.

 

[mersman]

When i look in the task pane -> design templates
I cannot see the templates. they are there but they are invisible!
I saw that someone recommended in the past to lower the hardware
acceleration of the video card, but that did not work.
any suggestions?

Thanks

We found that if PowerPoint is the only MS app running it works! I think
its mostly Outlook causing the problem.

 

[Echo S]

We found that if PowerPoint is the only MS app running it works! I think
its mostly Outlook causing the problem.

Thanks for the information, mersman. I think there's an Office-wide add-in
of some sort that's started when Outlook, or maybe Word, is started. (Or
maybe if Word is the Outlook editor, that makes a difference?)

 

[jfmtech]

I've read many excellent recommendations in this discussion. Here's my input.


I've two workstations, in this configuration:

Windows XP Pro, 5.1.2600 SP2 Build 2600
Dell Optiplex GX280
Intel 82915G/GV/910GL Express Chipset, driver 6.14.10.4410
MS Office Powerpoint 2003 (11.8110.8107) SP2
MS Office Word 2003 (11.8106.8107) SP2
MS Office Outlook 2003 (11.8010.8107) SP2

Full administrator rights
Microsoft PowerPoint, no Standard Add-ins; COM Add-ins,
MultiMgrAddIn.AddInDesigner1 and Microsoft PowerPoint Presenter Tools

Checked the registry keys with these results:
hkey_local_machine\software\microsoft\office\powerpoint\addins - shows the
items above
hkey_current_user\software\microsoft\office\powerpoint\addins - no
powerpoint key in registry

Icons sometimes show up after Office detect/repair, but vanish again
following a restart of the application.

I followed a tip I read earlier in the discussion regarding Word, with these
results:

1. Start Powerpoint, then open Outlook - slide layour/design task pane
icons visible.
2. Start Outlook, open Powerpoint - icons invisible.
3. Start Outlook, open Powerpoint, kill Word via task manager, restart
Powerpoint - icons visible.
4. Start Outlook, disable Word as editor, open Powerpoint - icons visible.
5. Start Powerpoint, open Outlook (Word editor disabled) - icons visible.
6. Open Word then Powerpoint or Powerpoint then Word - icons visible.

Thanks.

 

[Echo S]

Thank you for following up with this information, jfmtech. It seems to
follow what we're hearing from others. I sure wish we could figure out what
actually causes the problem, though.

(I believe the MultiMgr/Presenter Tools is part of the typical PPT
installation and not a separate add-in.)

Do you have any Word macros or add-ins or helper apps or whatever Word uses
?

 

[Echo S]

I'm sorry, I don't have any new information or guesses to venture.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances http://www.oreilly.com/catalog/powerpointannoy/

Sorry for the delay in responding. No Word add-ins, macros, or helper apps
are installed on my two affected systems.

Any closer to discovering the cause of this issue and a possible solution,
Echo S?

Thanks.

Thank you for following up with this information, jfmtech. It seems to
follow what we're hearing from others. I sure wish we could figure out
what
actually causes the problem, though.

(I believe the MultiMgr/Presenter Tools is part of the typical PPT
installation and not a separate add-in.)

Do you have any Word macros or add-ins or helper apps or whatever Word
uses
?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PPT 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/

I've read many excellent recommendations in this discussion. Here's my
input.


I've two workstations, in this configuration:

Windows XP Pro, 5.1.2600 SP2 Build 2600
Dell Optiplex GX280
Intel 82915G/GV/910GL Express Chipset, driver 6.14.10.4410
MS Office Powerpoint 2003 (11.8110.8107) SP2
MS Office Word 2003 (11.8106.8107) SP2
MS Office Outlook 2003 (11.8010.8107) SP2

Full administrator rights
Microsoft PowerPoint, no Standard Add-ins; COM Add-ins,
MultiMgrAddIn.AddInDesigner1 and Microsoft PowerPoint Presenter Tools

Checked the registry keys with these results:
hkey_local_machine\software\microsoft\office\powerpoint\addins - shows
the
items above
hkey_current_user\software\microsoft\office\powerpoint\addins - no
powerpoint key in registry

Icons sometimes show up after Office detect/repair, but vanish again
following a restart of the application.

I followed a tip I read earlier in the discussion regarding Word, with
these
results:

1. Start Powerpoint, then open Outlook - slide layour/design task pane
icons visible.
2. Start Outlook, open Powerpoint - icons invisible.
3. Start Outlook, open Powerpoint, kill Word via task manager, restart
Powerpoint - icons visible.
4. Start Outlook, disable Word as editor, open Powerpoint - icons
visible.
5. Start Powerpoint, open Outlook (Word editor disabled) - icons
visible.
6. Open Word then Powerpoint or Powerpoint then Word - icons visible.

Thanks.