CD Missing

[S]

I had Office 2003 on my system. I recently had to replace the hard drive. I
still have the CD Key but do not have the CD to reload the program on my
system. Is there any way to get a copy of the CD from Microsoft? I have
tried contacting them and every avenue I have found requires paying a fee
just to talk to someone. I purchased the system from Dell and they will not
send me the disks even though I have explained I have my new system packet
and purchased the program from them - which they have verified - and I never
received the Office 2003 CD that I had purchased. They will not help and
told me to contact Microsoft.

 

[JoAnn Paules]

Because you have an OEM version of office, Microsoft *cannot* help you. It
would be up to Dell to provide replacements and as you've seen, they won't.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Mary Sauer]

How to order a replacement CD for Microsoft Office
http://support.microsoft.com/kb/302822/en-us

 

[JoAnn Paules]

He has an OEM copy of Office. Microsoft won't replace that. :-(

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Mary Sauer]

He had the Office 2003 suite installed, not a trial. Dell should send him the
installation disks. He did have to pay extra for the Office suite and it would
not have been cheap. I have bought extra software when I have bought a new
computer in the past, the disks were always included and no where did they say
they were OEM. Use to be programs included with computers were on the recovery
disk, nowadays they are on a hard drive partition.
The poster should insist Dell send the disks, he did pay for them.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/

He has an OEM copy of Office. Microsoft won't replace that. :-(

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

How to order a replacement CD for Microsoft Office
http://support.microsoft.com/kb/302822/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

 

[Mary Sauer]

When do you work?

--
Mary Sauer MSFT MVP
http://office.microsoft.com/

He has an OEM copy of Office. Microsoft won't replace that. :-(

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

How to order a replacement CD for Microsoft Office
http://support.microsoft.com/kb/302822/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

 

[JoAnn Paules]

Day hours.

When do you sleep? ;-)

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

When do you work?

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

He has an OEM copy of Office. Microsoft won't replace that. :-(

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

How to order a replacement CD for Microsoft Office
http://support.microsoft.com/kb/302822/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I had Office 2003 on my system. I recently had to replace the hard
drive. I
still have the CD Key but do not have the CD to reload the program on
my
system. Is there any way to get a copy of the CD from Microsoft? I
have
tried contacting them and every avenue I have found requires paying a
fee
just to talk to someone. I purchased the system from Dell and they
will not
send me the disks even though I have explained I have my new system
packet
and purchased the program from them - which they have verified - and I
never
received the Office 2003 CD that I had purchased. They will not help
and
told me to contact Microsoft.

 

[JoAnn Paules]

I agree - this is one of those times when the poster is going to have to put
his foot down. I'm afraid it may not work but I hope it does. Office is not
cheap.

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

He had the Office 2003 suite installed, not a trial. Dell should send him
the installation disks. He did have to pay extra for the Office suite and
it would not have been cheap. I have bought extra software when I have
bought a new computer in the past, the disks were always included and no
where did they say they were OEM. Use to be programs included with
computers were on the recovery disk, nowadays they are on a hard drive
partition.
The poster should insist Dell send the disks, he did pay for them.

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

He has an OEM copy of Office. Microsoft won't replace that. :-(

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

How to order a replacement CD for Microsoft Office
http://support.microsoft.com/kb/302822/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

I had Office 2003 on my system. I recently had to replace the hard
drive. I
still have the CD Key but do not have the CD to reload the program on
my
system. Is there any way to get a copy of the CD from Microsoft? I
have
tried contacting them and every avenue I have found requires paying a
fee
just to talk to someone. I purchased the system from Dell and they
will not
send me the disks even though I have explained I have my new system
packet
and purchased the program from them - which they have verified - and I
never
received the Office 2003 CD that I had purchased. They will not help
and
told me to contact Microsoft.