change formatting from envelope address to normal

[tessora]

When I open Microsoft Office Word program and attempt to create a new
document the formatting goes into Envelope Address rather than Normal. I have
tried various help instructions with no luck. Can you help?

 

[Herb Tyson [MVP]]

It sounds like a document formatted in that way was saved over Normal.dot.
In Word, choose Tools - Options - File Locations, and note the location of
User Templates. With Word closed, find Normal.dot (it should be in the same
location as User Templates) and rename it as old-normal.dot.

Now, start Word. Does the problem go away?