Contacts and recognition of names

[wiles]

Although I have marked contacts as "show this folder as email address book,
on my new laptop, whenever I send a new message it says outlook does not
recognise this name. I then have to find the address and type it in
manually. That never happened in my old computer. I now have to open
contacts find the contact and go to new message from there. It is far more
hassle than it was before. Why is this, and what can I do to change it so I
can open new message and send it off using jus the name?

 

[Russ Valentine [MVP-Outlook]]

Outlook version?
Information store?
Mail account type?
How are you selecting the recipient?
Steps used to create the problem?

 

[Brian Tillman]

Although I have marked contacts as "show this folder as email address
book, on my new laptop, whenever I send a new message it says outlook
does not recognise this name. I then have to find the address and
type it in manually. That never happened in my old computer. I
now have to open contacts find the contact and go to new message from
there. It is far more hassle than it was before. Why is this, and
what can I do to change it so I can open new message and send it off
using jus the name?

And in addition to Russ's questions, exact text of the error.