Crash Upon Closing Word 2007

[Garfield3d]

After Word 2007 crashed one day, I have been unable to 1.) Close word
properly, 2.) Open a file by directly clicking on it, or 3.) Highlight text
in Word. I've updated to Office SP1, uninstalled/reinstalled Office
Enterprise 2007, and even uninstalled Adobe Acrobat in case shared files were
causing problems.

Office Diagnostics cannot find anything wrong with the system. Notably, no
other Office applications (such as Outlook or Excel) crash nor exhibit
unusual behavior.

The crash always occurs when I attempt to close Word 2007, and I can easily
reproduce the crash on my system by simply closing word. It always gives me
the following error message:

-----------------
Microsoft Office Word has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: mso.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 4542867b
Exception Code: c0000005
Exception Offset: 0003977b
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

 

[Terry Farrell]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm which covers
closing problems too.

 

[CB]

This has seems to have happened after the program crashes. Do you have a
step by step solution. That is what we need.

 

[ch3f]

Having the same issue, i have read somewhere that it is a add-in that is
causing the issue (in my case it was a version of MYOB which i have removed
but to no effect) The instructions were to go to the office button click on
word options and then go to Add-ins and remove the offending module. The
problem is the mouse impotence carrys on to this screen as well making it
impossible to select the add-ins area (tabbing does nothing either). if
anyone can let me know if there is a way to uninstall word add-ins without
going via the office button in word or if there is another way to beat this
fault I would be eternally gratful

cheers,
chef

 

[Henri Koppen]

I have the same problem.

How to disable add-ins? It happened after updates and the systeem rebooted
(while I was working in word and away for 15 minutes)

 

[Henri Koppen]

Same here

 

[Henri Koppen]

FOUND IT!

It has to do with windows update rebooting my computer when I was working in
Word (I was away for 15 minutes). It corrupted my normal.dotm.

I resolved it by opening Word, choose New (document), then you see templates
and recent templates. Remove all recent templates (normal.dotm should be
there too because it was corrupted).

Pfff, two hours gone!!

 

[CB]

How do remove the template? When I go into word options, addins, and choose
remove to the addin it does not remove it. It is still there when I open and
check.

 

[Terry Farrell]

Add-in templates are nearly always in the Word Startup folder. Remove the
templates and test the problem is resolved. Then if there was more than one
template, replace them in Word Startup one at a time until you find the bad
one.

Terry

 

[Henri Koppen]

I could not even show ADD-INS tab in settings because of the normal.dotm
corruption! But as you choose NEW document you get a TAB with templates,
Normal.dotm should be in Recent created. ADD-In is something different than a
template.

Henri Koppen

 

[Hounds1234]

I'm having the exact same problem. Here is a copy of my error messages:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: mso.dll
Fault Module Version: 12.0.6213.1000
Fault Module Timestamp: 46eafebf
Exception Code: c0000005
Exception Offset: 0003aff6
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

I am running Office 2007 and Vista. This is really frustrating because I
use Word all the time. I completely de-installed Word and then re-installed
it and the problem persists. I also deleted all my templates (I think) with
no love.

 

[Hounds1234]

Oh, I should also mention that I do not know how to disable add-ins. The
mouse will not work when attempting to manage add-ins from the Word options.
It's the same problem as happens in word where the mouse simply will not
highlight or select anything. The other poster was able to use tabs to
delete recent templates, but this is not possible using Vista.

Man, is this frustrating. I've spent 3 hours on this problem already....

 

[Hounds1234]

http://wordprocessing.about.com/od/troubleshootin1/qt/wordregentry.htmSUCCESS!!!!

It was a registry problem. I followed the directions at this site and now
I'm good to go again. That's a relief.

http://wordprocessing.about.com/od/troubleshootin1/qt/wordregentry.htm

 

[Henri Koppen]

Thx for the link.

Strange that Microsoft is unable to handle normal.dot corruptions since
they can have a severe impact en a normal user will not be able to solve this
problem. It took me a few hours too. It was after someone asked "have you
tried to delete the normal.dot template" that I found my answer.

BTW It happened that I was working in Word, installed an update, walked
ayway from the computer and the computer decided to do a forced reboot for
changes to take effect. I turned of Automatic Updates, it's bad practice to
shut down forcefully just because a frikkin' update.

 

[Richard]

I had the same problem and the registry adit solved it!

 

[Jay Jurado]

Here is how we repair the problem:
You Need to run regedit.

1. From the Windows Start menu, select Run

2. Type regedit in the box and click OK

3. On the left side of the window, click the folders in the following order
(the location will vary depending on your version of Word):
HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data

4. Right-click the Data folder and select Edit

5. Rename the folder

6. Close the registry

When you restart Word, the problem should be resolved. A new data folder
will be created automatically.

 

[Brendon]

Worked for me too. Thank you!

http://wordprocessing.about.com/od/troubleshootin1/qt/wordregentry.htmSUCCESS!!!!

It was a registry problem. I followed the directions at this site and now
I'm good to go again. That's a relief.

http://wordprocessing.about.com/od/troubleshootin1/qt/wordregentry.htm

 

[Sharise]

That worked! Thanks for the link.

http://wordprocessing.about.com/od/troubleshootin1/qt/wordregentry.htmSUCCESS!!!!

It was a registry problem. I followed the directions at this site and now
I'm good to go again. That's a relief.

http://wordprocessing.about.com/od/troubleshootin1/qt/wordregentry.htm

 

[kellah]

That worked! Thanks for the link.






- Show quoted text -

 

[kellah]

The fix worked for me, too! Thanks SO much - The link was just what
I needed.