Crash when viewing html messages from exchange 2007 account

[janastasiou]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

With preview pane on viewing unread messages causes entourage to crash.

With preview pane off this doesn't occur as often.

Log is as follows:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-03-19 11:14:52 +1100
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.1.5.081119
Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0002c056
Blame Module Name: WebCore
Blame Module Version: unknown
Blame Module Offset: 0x0002c056
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x92371056 in .objc_class_name_WebScriptObjectPrivate + 0x91A57156 (WebCore + 0x0002c056)
# 2 0x9234e7d4 in .objc_class_name_WebScriptObjectPrivate + 0x91A348D4 (WebCore + 0x000097d4)
# 3 0x92525dd8 in .objc_class_name_WebScriptObjectPrivate + 0x91C0BED8 (WebCore + 0x001e0dd8)
# 4 0x92525c68 in .objc_class_name_WebScriptObjectPrivate + 0x91C0BD68 (WebCore + 0x001e0c68)
# 5 0x923e1cc8 in .objc_class_name_WebScriptObjectPrivate + 0x91AC7DC8 (WebCore + 0x0009ccc8)
# 6 0x923e1941 in .objc_class_name_WebScriptObjectPrivate + 0x91AC7A41 (WebCore + 0x0009c941)
# 7 0x923e189f in .objc_class_name_WebScriptObjectPrivate + 0x91AC799F (WebCore + 0x0009c89f)
# 8 0x923dfaa4 in .objc_class_name_WebScriptObjectPrivate + 0x91AC5BA4 (WebCore + 0x0009aaa4)
# 9 0x92385360 in .objc_class_name_WebScriptObjectPrivate + 0x91A6B460 (WebCore + 0x00040360)
# 10 0x923850a8 in .objc_class_name_WebScriptObjectPrivate + 0x91A6B1A8 (WebCore + 0x000400a8)
# 11 0x923d61c2 in .objc_class_name_WebScriptObjectPrivate + 0x91ABC2C2 (WebCore + 0x000911c2)
# 12 0x92384d9c in .objc_class_name_WebScriptObjectPrivate + 0x91A6AE9C (WebCore + 0x0003fd9c)
# 13 0x923d3f56 in .objc_class_name_WebScriptObjectPrivate + 0x91ABA056 (WebCore + 0x0008ef56)
# 14 0x923d27bd in .objc_class_name_WebScriptObjectPrivate + 0x91AB88BD (WebCore + 0x0008d7bd)
# 15 0x923821e6 in .objc_class_name_WebScriptObjectPrivate + 0x91A682E6 (WebCore + 0x0003d1e6)
# 16 0x923d05e7 in .objc_class_name_WebScriptObjectPrivate + 0x91AB66E7 (WebCore + 0x0008b5e7)
# 17 0x95130d9d in .objc_class_name_WKAppKitDrawDecoyWindow + 0x95050E9D (WebKit + 0x0001ad9d)
# 18 0x95130cbd in .objc_class_name_WKAppKitDrawDecoyWindow + 0x95050DBD (WebKit + 0x0001acbd)
# 19 0x95130a5b in .objc_class_name_WKAppKitDrawDecoyWindow + 0x95050B5B (WebKit + 0x0001aa5b)
# 20 0x951309d9 in .objc_class_name_WKAppKitDrawDecoyWindow + 0x95050AD9 (WebKit + 0x0001a9d9)
# 21 0x923ccc86 in .objc_class_name_WebScriptObjectPrivate + 0x91AB2D86 (WebCore + 0x00087c86)
# 22 0x923cc815 in .objc_class_name_WebScriptObjectPrivate + 0x91AB2915 (WebCore + 0x00087815)
# 23 0x923cc767 in .objc_class_name_WebScriptObjectPrivate + 0x91AB2867 (WebCore + 0x00087767)
# 24 0x923cb987 in .objc_class_name_WebScriptObjectPrivate + 0x91AB1A87 (WebCore + 0x00086987)
# 25 0x923cb413 in .objc_class_name_WebScriptObjectPrivate + 0x91AB1513 (WebCore + 0x00086413)
# 26 0x923cafe8 in .objc_class_name_WebScriptObjectPrivate + 0x91AB10E8 (WebCore + 0x00085fe8)
# 27 0x923ca8c4 in .objc_class_name_WebScriptObjectPrivate + 0x91AB09C4 (WebCore + 0x000858c4)
# 28 0x923ca69b in .objc_class_name_WebScriptObjectPrivate + 0x91AB079B (WebCore + 0x0008569b)
# 29 0x923c5975 in .objc_class_name_WebScriptObjectPrivate + 0x91AABA75 (WebCore + 0x00080975)
# 30 0x923c53e2 in .objc_class_name_WebScriptObjectPrivate + 0x91AAB4E2 (WebCore + 0x000803e2)
# 31 0x923c5324 in .objc_class_name_WebScriptObjectPrivate + 0x91AAB424 (WebCore + 0x00080324)
# 32 0x962a6b25 in .objc_class_name___NSCFSet + 0x9615BBE5 (CoreFoundation + 0x00073b25)
# 33 0x962a6cd8 in .objc_class_name___NSCFSet + 0x9615BD98 (CoreFoundation + 0x00073cd8)
# 34 0x96284a10 in .objc_class_name___NSCFSet + 0x96139AD0 (CoreFoundation + 0x00051a10)
# 35 0x014d2

 

[Diane Ross]

With preview pane on viewing unread messages causes entourage to crash.

With preview pane off this doesn't occur as often.

There was another report where web core was the source, but they did not get
back to let me know if my suggestions worked. Since you seem to have a
message that can be tested, I would try this first:

1) drag the message to Shared folder so it can be used in a new User's
account for testing.

2) Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching.

3) Open Entourage (no need to enter account info) and drag the message from
Shared to Entourage. Does the problem exist in the new User. If yes, then
it's your base files....either Office or the OS. If no, then we need to
check out your User's folder for the problem. Troubleshooting Your User
Account for a Problem
<http://www.entourage.mvps.org/troubleshoot/test_user.html>

This is what I suggested.

I'm not sure what this does, so I did a google search. The reports I saw
mostly involving Safari, it appears if you do a reinstall of the software,
it might fix the problem.

I would first download and run the Apple combo. Running the combo updater
overwrites potentially problem-causing files. Combo updaters will install on
the same version as they¹re applying‹no need to roll back or do a clean
install.

Leopard:

Mac OS X 10.5.6 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056combou
pdate.html>

This might fix the problem with WebCore, but if not your next step is to
re-install Office.

Let me know what you find.

 

[janastasiou]

Well i ran the 10.5.6 update combo and no luck, then i uninstalled safari 4 and it all seemed to work, seems like the safari beta is breaking something.

 

[Diane Ross]

Well i ran the 10.5.6 update combo and no luck, then i uninstalled safari 4
and it all seemed to work, seems like the safari beta is breaking something.

Thanks for the feedback. Safari definitely uses webcore. For me the Safari
beta caused so many problems I uninstalled immediately. Another user on the
newsgroup reported removing it fixed their connection issues with Entourage.
It's definitely bad voodoo for some of us while others are merrily working
without problems.

 

[janastasiou]

I'm also wondering if this might have caused issue when installing the ews beta for entourage 2008, I didn't have any luck when safari 4 beta was on and i don't want to go through the hassle on uninstalling backoffice and reinstalling if it doesn't work again.

We're on exchange server 2007 roll up 6 but this could be another issue, something about the auto discover service not being found in the entourage debug log...

 

[Diane Ross]

I'm also wondering if this might have caused issue when installing the ews
beta for entourage 2008,

Only trying in Safari 3 would tell. Let us know.

 

[janastasiou]

OK, installed the beta but got the following error, same as last time when i installed so safari beta wasn't an issue here.

EWS: Request data on connection=0x226f5c38, XML data=
<GetFolder xmlns="http://schemas.microsoft.com/exchange/services/2006/messages <http://schemas.microsoft.com/exchange/services/2006/messages>"><FolderShape><t:BaseShape>IdOnly</t:BaseShape></FolderShape><FolderIds><tistinguishedFolderId Id="inbox"/><tistinguishedFolderId Id="outbox"/><tistinguishedFolderId Id="contacts"/><tistinguishedFolderId Id="calendar"/><tistinguishedFolderId Id="notes"/><tistinguishedFolderId Id="tasks"/><tistinguishedFolderId Id="journal"/><tistinguishedFolderId Id="sentitems"/><tistinguishedFolderId Id="deleteditems"/><tistinguishedFolderId Id="drafts"/><tistinguishedFolderId Id="junkemail"/><tistinguishedFolderId Id="root"/><tistinguishedFolderId Id="publicfoldersroot"/></FolderIds></GetFolder>

[ 9449us, d 0us] Entourage Exchange Web Services: EWS: Sending request on connection=0x226f5c38, URL=/ews/Exchange.asmx, SoapAction="http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder <http://schemas.microsoft.com/exchange/services/2006/messages/GetFolder>"

[ 9460us, d 11us] Entourage Exchange Web Services: EWS: Received response on connection=0x226f5c38, status=-18597(403)

[ 9460us, d 0us] Entourage Exchange Auto Configure: === Performing autodiscover for janastasiou@<domain>.com
[ 9460us, d 0us] Entourage Exchange Auto Configure: --- HTTPS endpoints
[ 9460us, d 0us] Entourage Exchange Auto Configure: Querying https://<domain>.com/autodiscover/autodiscover.xml <https://<domain>.com/autodiscover/autodiscover.xml>
[ 9500us, d 40us] Entourage Exchange Auto Configure: Querying https://autodiscover.<domain>.com/autodiscover/autodiscover.xml <https://autodiscover.<domain>.com/autodiscover/autodiscover.xml>
[ 9710us, d 210us] Entourage Exchange Auto Configure: Error code: 114
[ 9710us, d 0us] Entourage Exchange Auto Configure: --- HTTP redirect endpoint
[ 9717us, d 7us] Entourage Exchange Auto Configure: --- DNS SRV method
[ 9845us, d 128us] Entourage Exchange Auto Configure: Error code: -3176
[ 9845us, d 0us] Entourage Exchange Auto Configure: No _autodiscover._tcp.<domain>.com service found
[ 9845us, d 0us] Entourage Exchange Auto Configure: === Failed to retrieve autodiscover settings for janastasiou@<domain>.com
[ 9845us, d 0us] Entourage Exchange Auto Configure: Preferred autodiscover settings: EXCH

 

[Diane Ross]

OK, installed the beta but got the following error, same as last time when i
installed so safari beta wasn't an issue here.

You should be reporting this on Connect. There should have been a link given
to report problems for the beta. You'll get the official support there.

 

[janastasiou]

Thanks Diane,

I already have done that about 5 days ago but haven't received a response as yet so i'll just have to sit and wait until then.

 

[Diane Ross]

I already have done that about 5 days ago but haven't received a response as
yet so i'll just have to sit and wait until then.

Sorry about that. Most of the MVPs aren't on the beta because we don't have
Exchange account. It's hard to help when we aren't part of the process. We
learn from using the product.