Delete Key not deleting

[Jenny]

I have a client who uses Office XP with Windows XP. She
used to be able to use highlight text then use the delete
key to delete the selection. It's not working now....any
suggestions? Thanks!

Jenny

 

[Lanwench [MVP - Exchange]]

What happens when she presses Delete? Is she using Word as email editor?

 

[Jenny]

Nothing, it just sits there. I'm not sure about whether
or not she's using Word as her editor. I've tried to
duplicate the problem on my computer and can't.

I'll see what I can find.

 

[PCSupport]

Have the user delete some email from there "deleted" file and try again.