Downloaded Office 2007 but it didn't come with Outlook (Why not?)

Discussion in 'Outlook General' started by jan, Sep 17, 2013.

  1. jan

    jan Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Thu, 19 Sep 2013 09:32:37 +0000, ~BD~ wrote:

    > You might possibly have expected someone from Microsoft to respond. In my
    > experience, they don't - and very rarely ever did!


    Exactly!

    It's a newsgroup - but more like a zombie newsgroup.

    I don't think anyone from the Outlook side answered.
     
    jan, Sep 19, 2013
    #41
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  2. Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Thu, 19 Sep 2013 13:56:51 +0000 (UTC)
    jan <> wrote:

    > On Thu, 19 Sep 2013 09:32:37 +0000, ~BD~ wrote:
    >
    > > You might possibly have expected someone from Microsoft to respond. In my
    > > experience, they don't - and very rarely ever did!

    >
    > Exactly!
    >
    > It's a newsgroup - but more like a zombie newsgroup.
    >
    > I don't think anyone from the Outlook side answered.
    >

    Yeah, like BD said, most of the "helpers" from those groups went to web
    based "Microsoft Answers" instead. Many , if not most, of said
    "helpers" even there do not actually work for Microsoft but volunteer
    their time to help.
     
    FromTheRafters, Sep 19, 2013
    #42
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  3. jan

    R. C. White Guest

    Hi, Jan.

    In 2010, Microsoft shut down its Microsoft Public news server, which was the
    "Mother Ship" for all the thousands of newsgroups in the microsoft.public.*
    hierarchy. But those NGs were mirrored by hundreds (thousands?) of news
    servers around the world. Microsoft does not own or control Usenet. SOME
    of those non-MSFT servers honored the request to drop the NGs, but many
    continue to carry them. Some of the news servers are free; others require a
    subscription. You can find thousands by searching for "free news servers".

    My own ISP (Grande Communications, Inc.) bundles access to a news server
    (Giganews) with my Internet cable subscription. So, while access to the
    server feels to me like it's free, it really isn't because it's included in
    my monthly fee.

    As of today, Grande's news server includes access to well over 100,000 NGs,
    including nearly 4,000 (in many languages) whose names start with
    microsoft.public, including microsoft.public.outlook - which is where I am
    reading and Replying to your post. Some NGs have only current content, but
    some have archives with posts dating back decades.

    So your posts and mine are posted and available in Usenet, although
    Microsoft has nothing to do with them anymore.

    RC
    --
    R. C. White, CPA
    San Marcos, TX

    Microsoft Windows MVP (2002-2010)
    Windows Live Mail 2012 (Build 16.4.3508.0205) in Win8 Pro


    "jan" wrote in message news:l1e1up$csi$...

    On Wed, 18 Sep 2013 14:13:08 +0000, ~BD~ wrote:

    > Microsoft Usenet groups 'closed' some years ago


    Hmmmmmmm... what happens to the posts that go to
    microsoft.public.outlook then?

    Do they not get posted?
     
    R. C. White, Sep 19, 2013
    #43
  4. jan

    VanguardLH Guest

    Danny D. wrote:

    > VanguardLH wrote:
    >
    >> Microsoft does has *backup* copies you can download. The OP gave the web
    >> page where you go. It is Microsoft. ...
    >> You will need a valid license (product key) to install

    >
    > This is technically true, but, in practice, you *can* get office for free.
    > http://farm4.staticflickr.com/3803/9806260394_ccd715d344_o.gif
    >
    > A while ago, I called Dell to ask for the backup CDROMs and
    > Dell sent me the operating system and drivers but not Office 2010 H&S.
    >
    > Calling Microsoft at their special "Supplemental & Replacement Parts"
    > number (800-360-7561, x3, x2) they kindly FedEx'd overnight a full retail
    > version of Microsoft Office 2010 Home and Student backup CDROM, for free,
    > (as my Dell never came with the computer).
    >
    > I had to fax them a detailed receipt, showing that Microsoft Office
    > had initially been installed when I bought the PC; but that was all
    > I had to prove (other than the OEM product ID off the software, as
    > they wouldn't take a product key).


    Oh, so you never did get Office for free. You PAID for it as an option
    included in your hardware configuration.
     
    VanguardLH, Sep 19, 2013
    #44
  5. jan

    VanguardLH Guest

    jan wrote:

    > On Wed, 18 Sep 2013 08:20:25 -0700, Ken Blake, MVP wrote:
    >
    >> No version of Microsoft Office has ever been free, and if you found a way
    >> to download them, it is *not* legitimate.

    >
    > That's untrue.
    >
    > You can download all versions of Microsoft Office, from Microsoft, for free.
    >
    > You just need a product key in order to make them work. :)


    Stop confusing the issue. You ARE cross-posting in the
    alt.comp.freeware newsgroup. Free downloading is NOT the same as FREE
    software. You can downloads lots of payware (commercial, shareware,
    trialware) for free from lots of sites but that does NOT alter the
    licensing for the software itself.

    Free download DOES NOT EQUAL free software.
     
    VanguardLH, Sep 19, 2013
    #45
  6. On Thu, 19 Sep 2013 05:28:05 +0000 (UTC), jan <> wrote:

    > On Wed, 18 Sep 2013 08:20:25 -0700, Ken Blake, MVP wrote:
    >
    > > No version of Microsoft Office has ever been free, and if you found a way
    > > to download them, it is *not* legitimate.

    >
    > That's untrue.
    >
    > You can download all versions of Microsoft Office, from Microsoft, for free.
    >
    > You just need a product key in order to make them work. :)




    Yes, see Vanguard's reply and my reply to him.
     
    Ken Blake, MVP, Sep 19, 2013
    #46
  7. On Thu, 19 Sep 2013 05:26:50 +0000 (UTC), jan <> wrote:

    > On Wed, 18 Sep 2013 14:13:08 +0000, ~BD~ wrote:
    >
    > > Microsoft Usenet groups 'closed' some years ago

    >
    > Hmmmmmmm... what happens to the posts that go to
    > microsoft.public.outlook then?
    >
    > Do they not get posted?




    Microsoft stopped supporting the newsgroups they had started. But they
    can't stop the many news servers around the world from continuing to
    carry them.
     
    Ken Blake, MVP, Sep 19, 2013
    #47
  8. jan

    VanguardLH Guest

    jan wrote:

    > VanguardLH wrote:
    >
    >> Your kid will need a 2003 product key to match up with the downloaded
    >> 2003 installer. Does he have one?

    >
    > We have both.
    >
    > I had installed the software so long ago, that I was mistaken
    > about the version.
    >
    > I assumed it was 2007 but it was 2003. So both are in my possession,
    > and he downloaded both. He has since installed the 2003 and there have
    > been no problems.
    >
    > I didn't have to send him the CD itself; just the key.


    The download won't differentiate between retail and OEM versions. The
    product key does that. I don't have Office 2007 but I'm sure Microsoft
    has an online copy somewhere. For Office 2003, its online EULA is at:

    http://www.microsoft.com/en-us/download/details.aspx?id=22396

    which says:

    1.1 GRANT OF LICENSE. Microsoft grants you the following rights
    provided that you comply with all terms and conditions of this EULA:
    ...
    (b) install an additional copy of the Software on a second, portable
    device for the exclusive use of the primary user of the first copy of
    the Software.

    Microsoft lets you install on a second computer but only for the PRIMARY
    user. That's probably you, not your kid. The license (via product key)
    you give your kid must be:

    - Retail version (full or upgrade) that is not currently installed
    anywhere else. You'll be transferring the entire license to your kid.
    - OEM version that has *never* been installed. Again, you'll be
    donating the complete license to your kid for his sole use.
    - Not a prior version on which an later installed upgrade version is
    based. If Office 2003 was the prior version upon which an Office 2007
    upgrade version is based, and if Office 2007 is installed anywhere,
    then you lose the license to Office 2003. Upgrade licensing requires
    a complete chain of licenses from a full license through all upgrade
    licenses to the last one. An upgrade license obviates a prior license
    on which the upgrade is based.

    In any case, you will lose all legitimate access to the license (and any
    upgrade licenses thereafter). You don't get to use that license
    anymore. Your kid has the license, not you. If it's an OEM license,
    and once installed on your kid's computer, you'll never be able to use
    that license again, and your kid will only be able to use it with his
    current computer.

    No, Microsoft isn't going to send out its License Police to arrest you;
    however, you do agree to the licensing terms when you choose to install
    or leave installed their software. It's a contract to which you chose
    to agree.

    Just be sure you have the licensing okay with your kid. Since this is
    his school computer ("junior year overseas"), you certainly don't want
    your kid to loss use of the software through some deactivation process
    that Microsoft might come up with. If there are any dubious handling of
    the Office licenses, you might just tell your kid to get LibreOffice
    which is free. If he doesn't use Office macros then everything he does
    in Office is likely doable in LibreOffice (the supported version of the
    defunct OpenOffice product after Oracle acquired it from Sun and then
    dumped it 2 years later on the Apache Software Foundation).
     
    VanguardLH, Sep 19, 2013
    #48
  9. jan

    VanguardLH Guest

    jan wrote:

    > On Wed, 18 Sep 2013 19:10:07 -0400, ...winston wrote:
    >
    >> If you don't have a valid product key...then that's a much bigger
    >> haystack.

    >
    > I have a valid key.
    >
    > I guess I should have said "free download" and not
    > "freeware download", as the download is free.
    >
    > Since I have so many Office products lying around, I just
    > use a key that I have, so, it's 'free' to me; but I do
    > understand that technically, even with the free download,
    > it's not freeware.
    >
    > The funny thing is, based on searches, the freeware guys know
    > far more than the payware (is that what you call Office?) guys
    > do when it comes to freely obtainable downloads.
    >
    > All the payware guys seem to know about is the CDROM.


    I suspect you searched the wrong newsgroup. The general discussion for
    Outlook is at:

    microsoft.public.outlook.general

    The parent newsgroup of microsoft.public.outlook (15K posts) doesn't get
    as much traffic as the child microsoft.public.outlook.general newsgroup
    (67K posts). Also, if you post in a child newsgroup then you should not
    also be [cross-]posting to the parent group. Post in the parent or the
    child but not both.

    Perhaps there were few discussions in the Outlook [general] newsgroup
    about Outlook missing from the Home & Student editions of Office
    2007/2010/2013 because those owners were already aware their choice of
    the low-end edition omitted that component. They wouldn't be asking
    about a missing Outlook if they already knew it would be missing. Also,
    as you yourself noted, there is no standalone backup download from
    Microsoft for Outlook, so why would those newsgroups discuss a download
    that doesn't exist? For backup downloads of *Office*, did you check the
    history of posts over in the microsoft.public.office.misc newsgroup?
    Did YOU ask over in an *Office* newsgroup on where to get the backup
    downloads from Microsoft?
     
    VanguardLH, Sep 19, 2013
    #49
  10. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    > Oh, so you never did get Office for free. You PAID for it as an option
    > included in your hardware configuration.


    Actually, I got it for free since they sent the retail
    version (which came with its own 25-character key) whereas
    what I had bought was something completely different.

    I had bought a Dell PC with an OEM-installed Microsoft Office 2010
    Home and Student on it, which ostensibly cost me $119 (according
    to Dell) out of the $500 or so that I had paid for the PC.

    When I had called Dell for the backup disc, they told me to go
    to Microsoft. When I called Microsoft for the backup disc, they
    told me to go to Dell (because my product ID had "OEM" in the
    sequence).

    Catch 22.

    I complained. Repeatedly. To both Dell & Microsoft.
    At some point, the "special" telephone number I mentioned
    came up, and, when I finally complained to *them*, they decided
    to get rid of me (I guess) by just sending me an entire new
    retail backup version of the disc, which was *not* locked
    to the PC.

    So, in effect, *I* got Microsoft Office for free; but it cost
    me a *lot* of phone calls! :)
     
    Danny D., Sep 19, 2013
    #50
  11. jan

    jan Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Thu, 19 Sep 2013 12:23:58 -0500, VanguardLH wrote:

    > If there are any dubious handling of the
    > Office licenses, you might just tell your kid to get LibreOffice


    Actually our backup plan was to consider the $99 office 360 route -
    but - hopefully won't need to go that way since the office 2003 worked.

    I say hopefully because my kid reported early this morning that
    the Office 2003 link seemed to decompress a bunch of CAB files but then
    never appeared with an installation executable.

    So, we're not sure if this is a valid download of Office 2003, or not:
    http://download.microsoft.com/download/6/2/3/6233A257-16BD-4C8DBF4C-6FA59AF9213A/OfficeSTD.exe

    Which was suggested in this Microsoft help page:
    http://preview.tinyurl.com/m9ggpua
     
    jan, Sep 19, 2013
    #51
  12. jan

    Paul Guest

    jan wrote:
    > On Thu, 19 Sep 2013 12:23:58 -0500, VanguardLH wrote:
    >
    >> If there are any dubious handling of the
    >> Office licenses, you might just tell your kid to get LibreOffice

    >
    > Actually our backup plan was to consider the $99 office 360 route -
    > but - hopefully won't need to go that way since the office 2003 worked.
    >
    > I say hopefully because my kid reported early this morning that
    > the Office 2003 link seemed to decompress a bunch of CAB files but then
    > never appeared with an installation executable.
    >
    > So, we're not sure if this is a valid download of Office 2003, or not:
    > http://download.microsoft.com/download/6/2/3/6233A257-16BD-4C8DBF4C-6FA59AF9213A/OfficeSTD.exe
    >
    > Which was suggested in this Microsoft help page:
    > http://preview.tinyurl.com/m9ggpua


    << alt.comp.freeware removed >>

    I have a copy of that file on disk. At least, it has the
    same name as that.

    227,190,984 bytes
    MD5SUM = 6171a3e1ec8cf056dc77d8052ba18a86 *officestd.exe

    Description: Microsoft Office Standard Edition 2003 Self-Extracting Installer
    File Version: 11.0.5614.0
    Date Created: 6/18/2012 7:00 A.M.
    Size: 216MB

    It does have a setup.exe in it.
    Try unpacking with 7-ZIP.

    http://imageshack.us/a/img801/8998/1kf6.gif

    Also, just above that file, is "setup.chm_1033".
    Extract that, rename to "setup.chm", double click it to
    see a help dialog.

    Paul
     
    Paul, Sep 19, 2013
    #52
  13. jan

    ~BD~ Guest

    jan <> wrote:
    > On Thu, 19 Sep 2013 09:32:37 +0000, ~BD~ wrote:
    >
    >> You might possibly have expected someone from Microsoft to respond. In my
    >> experience, they don't - and very rarely ever did!

    >
    > Exactly!
    >
    > It's a newsgroup - but more like a zombie newsgroup.
    >
    > I don't think anyone from the Outlook side answered.


    Ken Blake MVP is an adviser in the MS 'Outlook' group!
    --
    Dave
     
    ~BD~, Sep 19, 2013
    #53
  14. jan

    VanguardLH Guest

    Danny D. wrote:

    > VanguardLH wrote:
    >
    >> Oh, so you never did get Office for free. You PAID for it as an option
    >> included in your hardware configuration.

    >
    > Actually, I got it for free since they sent the retail
    > version (which came with its own 25-character key) whereas
    > what I had bought was something completely different.
    >
    > I had bought a Dell PC with an OEM-installed Microsoft Office 2010
    > Home and Student on it, which ostensibly cost me $119 (according
    > to Dell) out of the $500 or so that I had paid for the PC.
    >
    > When I had called Dell for the backup disc, they told me to go
    > to Microsoft. When I called Microsoft for the backup disc, they
    > told me to go to Dell (because my product ID had "OEM" in the
    > sequence).
    >
    > Catch 22.
    >
    > I complained. Repeatedly. To both Dell & Microsoft.
    > At some point, the "special" telephone number I mentioned
    > came up, and, when I finally complained to *them*, they decided
    > to get rid of me (I guess) by just sending me an entire new
    > retail backup version of the disc, which was *not* locked
    > to the PC.
    >
    > So, in effect, *I* got Microsoft Office for free; but it cost
    > me a *lot* of phone calls! :)


    OEM. That means you resolve issues with the OEM. That would be Dell no
    matter how much they would like to divert you elsewhere. They have to
    support ALL the fluff they install on the OS. It's their setup.
    They're the OEM. No catch 22. Just a stupid call rep.
     
    VanguardLH, Sep 19, 2013
    #54
  15. jan

    VanguardLH Guest

    jan wrote:

    > VanguardLH wrote:
    >
    >> you might just tell your kid to get LibreOffice

    >
    > Actually our backup plan was to consider the $99 office 360 route -


    I'll assume you meant Office 365.

    > but - hopefully won't need to go that way since the office 2003 worked.


    That would be the *subscription* price EVERY year of $99.99 or $9.99/mo.
    Microsoft is going to subscriptionware. They've start with their Office
    product. Rumors are they will do the same with Windows.

    A comparison of major features (components) is listed at:

    http://office.microsoft.com/en-us/buy/compare-microsoft-office-products-FX102898564.aspx

    With an average development cycle of 4 years, you would come out ahead
    on price *if* you upgraded to the new version every time Microsoft
    wanted to push one out, usually by changing its UI to pretend it's a
    major new version. An old marketing ploy: make the same old stuff with
    minor changes look different. However, many Office users retain use of
    their old versions for a lot longer. I'd still be using Office 2003 if
    it weren't for an OEM version that came along with a used computer given
    to me for free by a buddy of mine (that I had to repair but got it
    working just fine). Even then, I only moved from Office XP (2002)
    because I saved a search at eBay with a max price of $40. I wasn't
    going to pay more than that since all the new stuff really didn't
    improve *my* use of the product. So other than fortuitous
    circumstances, I'd still be back on Office XP. I don't remember what I
    paid for Office XP (or if I paid anything since I get so many perks at
    seminars or when I contract to a new company), but if I had paid
    $100/year for a subscription then I would've paid $1300 by now, and I
    still probably use only 60% of all of its functions, if that.

    Rather than waste more money on later versions of Office whether as a
    local client, cloud assisted client, or whatever they come up with next,
    I'd just go with LibreOffice. I almost did that with the used broken
    computer my buddy gave me if I hadn't managed to dig out the product key
    from the hard disk, or I would've installed my old Office 2003 Pro that
    I got many many years ago for $40.
     
    VanguardLH, Sep 19, 2013
    #55
  16. jan

    jan Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Thu, 19 Sep 2013 19:11:43 +0000, ~BD~ wrote:

    > Ken Blake MVP is an adviser in the MS 'Outlook' group!


    Oh. I didn't realize that (as I had stopped reading the
    outlook group).

    thanks.
     
    jan, Sep 20, 2013
    #56
  17. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    > OEM. That means you resolve issues with the OEM. That would be Dell no
    > matter how much they would like to divert you elsewhere. They have to
    > support ALL the fluff they install on the OS. It's their setup. They're
    > the OEM. No catch 22. Just a stupid call rep.


    Oh, you have no idea how much time I spent with Dell.
    They did fedex my driver discs and the Windows operating system.
    But, try as I might, they wouldn't do a thing for Office.

    Let me ask the group at large:
    Has *anyone* here really gotten MS Office from Dell as a backup disc?
    http://farm4.staticflickr.com/3803/9806260394_ccd715d344_o.gif

    Note: See *my* story below:
    < long story >

    0. PC PURCHASE:
    Last week, I bought, for about $500, a Dell Inspiron 15 from Costco. That
    Costco Dell Inspiron 15 did *not* come with any hard media.
    Both Windows 8 & Office Home & Student 2010 are on the hard drive.
    The 25-character product keys for the OS & Office were *not* on the bottom
    of the PC but were in a loose envelope in the box.
    The 7-character Dell Service Tag & 10-character Express Service code were
    on a sticker on the underside of the laptop.

    1. SCAM SUPPORT:
    Unfortunately, there was no Dell telephone number in the package. Googling
    for "dell support telephone", 855-235-2101 was the first hit. Calling that
    number (three or four times) was an exercise in futility. Only later, did
    I learn that's a scam telephone number.
    It's a fee-based support company called Albion Global Services.
    They hang up on you as soon as they realize you're not going to fall for
    their credit-card request. It took me a while to realize this.

    3. DELL SUPPORT:
    Finally, I found the "real" Dell telephone support number:
    800-624-9896 (enter the express service code)
    They were great! They are sending (some) of the disks:
    a. Windows 8 b. DELL drivers c. But they do *not* send Microsoft Office

    4. MICROSOFT OFFICE:
    For Microsoft Office, they told me to download the disks from:
    http://office.microsoft.com/backup
    Here, you enter your 25-digit product key & can order disks ($13)
    or download the installation files yourself.

    5. DELL DRIVERS:
    They also showed me where to download the DELL drivers myself:
    http://support.dell.com Product Support->Dell Software Download
    Center->OS & Drivers

    6. REMOTE ASSISTANCE:
    Since I was unfamiliar with Windows 8, they logged into my PC using their
    GoToAssist program (http://dell.com/dc1).
    a. They turned on Windows Defender as my anti-virus program b. They turned
    on Windows Firewall c. They installed http://windows8.startbutton.com

    SUMMARY:
    Dell *will* send you the Windows installation disks, and the Dell drivers
    and software disks; but only Microsoft will make Office 2010 available to
    you as a disk ($12) or a free download.
    < / long story >
     
    Danny D., Sep 20, 2013
    #57
  18. jan

    JoeBro Guest

    VanguardLH <> wrote in news:l1fs2q$ag4$:

    > I don't remember what I
    > paid for Office XP (or if I paid anything since I get so many perks at
    > seminars or when I contract to a new company), but if I had paid
    > $100/year for a subscription then I would've paid $1300 by now, and I
    > still probably use only 60% of all of its functions, if that.
    >
    > Rather than waste more money on later versions of Office whether as a
    > local client, cloud assisted client, or whatever they come up with next,
    > I'd just go with LibreOffice. I almost did that with the used broken
    > computer my buddy gave me if I hadn't managed to dig out the product key
    > from the hard disk, or I would've installed my old Office 2003 Pro that
    > I got many many years ago for $40.
    >


    Good advice. There is also SoftMaker Office 2012
    http://www.softmaker.com/english/ which is fully MS Office compatible for
    about $100.
     
    JoeBro, Sep 20, 2013
    #58
  19. jan

    VanguardLH Guest

    Danny D. wrote:

    > VanguardLH wrote:
    >
    >> OEM. That means you resolve issues with the OEM. That would be Dell no
    >> matter how much they would like to divert you elsewhere. They have to
    >> support ALL the fluff they install on the OS. It's their setup. They're
    >> the OEM. No catch 22. Just a stupid call rep.

    >
    > Oh, you have no idea how much time I spent with Dell.
    > They did fedex my driver discs and the Windows operating system.
    > But, try as I might, they wouldn't do a thing for Office.
    >
    > Let me ask the group at large:
    > Has *anyone* here really gotten MS Office from Dell as a backup disc?


    What've I've got and what they supply with their hardware are the
    recovery CDs. Their support is usually to send you the CDs (that you're
    supposed to make yourself following their instructions) that restore
    your computer back to factory-time setup. If they pre-install Microsoft
    Office then it's in the image they restore.

    Since your kid's hard disk crashed, restoring the factory-time image
    onto the new hard disk is quick and gets you everything that came with
    the computer.

    Their level of support is what they bundled for a particular model.
    They'll send you the restore CDs. There's a shipping fee, of course.
    If your kid doesn't create the restore CDs himself then getting them
    from Dell is a good idea for when the hard disk crashes again, his
    system gets corrupted from malware or user error, or he somehow manages
    to format the wrong partition.

    > 0. PC PURCHASE:
    > Last week, I bought, for about $500, a Dell Inspiron 15 from Costco. That
    > Costco Dell Inspiron 15 did *not* come with any hard media.


    Either there is a partition (a small one) holding the restoration
    program. This may restore an image or perform the intial custom setup.
    Or you are supposed to follow their instructions to create the restore
    CDs yourself. You use their utility to create the restore CDs.

    > Both Windows 8 & Office Home & Student 2010 are on the hard drive.
    > The 25-character product keys for the OS & Office were *not* on the bottom
    > of the PC but were in a loose envelope in the box.


    The pre-installed software is also pre-authorized. That eliminates
    customers from having to perform the authorization after or during the
    installation.

    > 1. SCAM SUPPORT:
    > Unfortunately, there was no Dell telephone number in the package.


    Not even "dell.com" was not listed anywhere on the packaging or in any
    documentation? You never even thought of visiting their web site to
    find their support pages and contacts?

    Using Dell's web site for support has you enter their support tag ID.
    That help focuses on what you bought from them rather than having to
    ferret it out. They also list their contact telephone number on their
    web site in their support pages.

    > Googling for "dell support telephone", 855-235-2101 was the first hit.
    > Calling that number (three or four times) was an exercise in
    > futility. Only later, did I learn that's a scam telephone number.
    > It's a fee-based support company called Albion Global Services.


    Yep, lots of companies advertize themself as support for many products.
    In fact, one reason you might switch away from Google as your online
    search provider is that Google will knowingly sell ad-words to
    competitors. For example, company-A and company-B are rivals so
    company-B buys ad-words naming company-A from Google so users doing
    Google searches click on company-B's ads in the search results thinking
    they were going to company-A. Google doesn't care about this misleading
    sale of ad-words. They just want the money.

    So you're telling us about your mistake or Google's willful misleading
    sponsor-ad search hits going to the wrong place but which has nothing to
    do with Dell itself.

    Because of Google selling their ad-words to competing companies and also
    because their flagrant attempt to get you to change your home page to
    them on every visit to their search site, I switching to Bing for online
    searches. I still use Google for some searches, like for pictures,
    because they seem to have a larger collection. If, for example, someone
    wants to do something on their motherboard, I can find pics of it on
    Google Images but not so many or not the right ones on Bing. Until
    Google changes their evil ways for general searches, I don't use them.

    > 3. DELL SUPPORT:
    > Finally, I found the "real" Dell telephone support number:
    > 800-624-9896 (enter the express service code)
    > They were great! They are sending (some) of the disks:
    > a. Windows 8 b. DELL drivers c. But they do *not* send Microsoft Office
    >
    > 4. MICROSOFT OFFICE:
    > For Microsoft Office, they told me to download the disks from:
    > http://office.microsoft.com/backup
    > Here, you enter your 25-digit product key & can order disks ($13)
    > or download the installation files yourself.


    Actually that would be something new as of Microsoft offering the backup
    downloads. Before that, they wouldn't send you Office separately or
    could even point you elsewhere. They would send you the restore CDs,
    the same one you were supposed to make yourself.

    In your case, you only wanted the install for Office. Dell doesn't have
    that. They have their factory-time restore CDs. So you're lucky that
    Microsoft later decided to provide backup downloads for their products.
    However, since your kid's hard disk crashed, your kid will be needing
    those restore CDs, anyway.

    > 5. DELL DRIVERS:
    > They also showed me where to download the DELL drivers myself:
    > http://support.dell.com Product Support->Dell Software Download
    > Center->OS & Drivers


    Of course, this presumes you can get online to visit their web site. If
    the OS is dead on your computer, or you don't have network access
    (because you only have 1 computer, the dead one, and need the mobo
    chipset drivers that include network support), you either use the
    restore CDs you created per their instructions or you have them ship you
    the restore CDs.

    > 6. REMOTE ASSISTANCE:
    > Since I was unfamiliar with Windows 8, they logged into my PC using their
    > GoToAssist program (http://dell.com/dc1).
    > a. They turned on Windows Defender as my anti-virus program b. They turned
    > on Windows Firewall c. They installed http://windows8.startbutton.com
    >
    > SUMMARY:
    > Dell *will* send you the Windows installation disks, and the Dell drivers
    > and software disks; but only Microsoft will make Office 2010 available to
    > you as a disk ($12) or a free download.
    > < / long story >


    So Dell's support is okay per your experience. Their support is to
    restore your computer back to a working state. They know their setup is
    okay but not anything you modified thereafter, so their support is to
    get you back to the state of when you bought their computer. I'm sure
    if they had bundled McAfee or Norton anti-virus suite then they also
    wouldn't provide you a separate install of that and tell you to get it
    from the software vendor. As an OEM, what they supply is their
    customized configuration and that's what they support, not necessarily
    pieces of it.
     
    VanguardLH, Sep 20, 2013
    #59
  20. jan

    ~BD~ Guest

    jan wrote:
    > On Thu, 19 Sep 2013 19:11:43 +0000, ~BD~ wrote:
    >
    >> Ken Blake MVP is an adviser in the MS 'Outlook' group!

    >
    > Oh. I didn't realize that (as I had stopped reading the
    > outlook group).
    >
    > thanks.


    You are welcome, Jan! :)

    In Message-ID: <l1fqc2$q02$>

    http://al.howardknight.net/msgid.cgi?STYPE=msgid&A=0&MSGI=+<l1fqc2$q02$>

    Potty-mouth poster 'Aardvark' said "What the **** do you expect when you
    ask impertinent questions to which the answers are none of your stupid
    fucking business?"

    Tell me .....

    Do *YOU* consider my questions to be impertinent, Jan?

    If so, I'd be grateful if you would explain why. TIA.

    --
    Dave
     
    ~BD~, Sep 20, 2013
    #60
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