Downloaded Office 2007 but it didn't come with Outlook (Why not?)


D

Danny D.

VanguardLH said:
What've I've got and what they supply with their hardware are the
recovery CDs.
Hmmm.... I have the supposedly "full suite" of recovery CD's from Dell:
http://farm8.staticflickr.com/7360/9558739528_fc19a34ae3_o.gif
Mine decidedly do *not* contain the MS Office that Dell installed OEM.

So, I guess others are getting Microsoft Office from Dell, but, for
some reason, Dell won't ship it to me. Strange.
Their level of support is what they bundled for a particular model.
Not in my case. That's why I asked if anyone else received
a Microsoft Office recovery disc from Dell. And I've called multiple
times, so I've spoken with various supervisors (I always ask for
the supervisor on deck whenever I get a bad answer.)
They'll send you the restore CDs. There's a shipping fee, of course.
Actually, then sent me these restore CDs without any fees whatsoever.
But they decidedly do *not* include Microsoft Office (which they
had installed OEM).
http://farm8.staticflickr.com/7360/9558739528_fc19a34ae3_o.gif

It would be useful to know if anyone else has tried to obtain the
Microsoft Office backup media from Dell (or any other vendor)...
 
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D

Danny D.

VanguardLH said:
The pre-installed software is also pre-authorized. That eliminates
customers from having to perform the authorization after or during the
installation.
Actually, we had to type in the product key when we first started up
Microsoft Office. So, apparently Dell doesn't pre-authorize (all?) their
OEM installations.
 
D

Danny D.

VanguardLH said:
So you're telling us about your mistake or Google's willful misleading
sponsor-ad search hits going to the wrong place but which has nothing to
do with Dell itself.
Yes. You seem to be aware of this faux pas, but I was not.
I had assumed that "Dell Support" was "Dell, inc. Support".
How wrong I was.
I just don't want others making that silly mistake.
 
D

Danny D.

VanguardLH said:
Actually that would be something new as of Microsoft offering the backup
downloads. Before that, they wouldn't send you Office separately or could
even point you elsewhere. They would send you the restore CDs, the same
one you were supposed to make yourself.
I don't know if it's new, but, Microsoft certainly offers a free download
of various versions of Microsoft Office at this location:
http://office.microsoft.com/backup

They show all sorts of options for free downloads & free physical media:
http://www.flickr.com/photos/98287134@N02/9720406726/
 
D

Danny D.

VanguardLH said:
I'm sure if they
had bundled McAfee or Norton anti-virus suite then they also wouldn't
provide you a separate install of that and tell you to get it from the
software vendor.
They did bundle a trialware version of McAfee, which I duly deleted
in favor of a freeware AV program.
 
J

jan

I've misplaced software, but I don't recall ever misplacing all
versions/cd's of the same software.
The main problem was shipping a CDROM across the ocean.

The good news is that the original problem is resolved!

My kid installed MS Office 2007 H&S, from the free download provided
by Microsoft on the web.

And, then he installed the MS Office 2003 Outlook, again from the
free download provided by Microsoft on the web.

So, we're all set.

Thanks for all the advice & tips!
 
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J

jan

EVERY edition of Office 2003 includes Outlook 2003. So no matter which
edition you downloaded from Microsoft, they all would have Outlook.
This was the solution.

1. We downloaded MS Office 2007 H&S off the Microsoft web site.
2. When installed, it did not contain Outlook.
3. So, we downloaded MS Office 2003 S&T off the Microsoft web site.
4. Then, we installed just Outlook, from that free download.

My kid reported back that everything worked fine.

Thanks for all your help and advice!
 
J

jan

Your kid will need a 2003 product key to match up
with the downloaded 2003 installer. Does he have one?
I have both 2003 and 2007 so the product key was never
the problem. The problem was the kid was too far away
for me to physically do anything.

But, with your help and advice, we resolved everything
by installing office 2007 h&s and then just outlook from
the office 2003 s&t download.

The kid reported back it all worked fine.
 
J

J. P. Gilliver (John)

jan <jan@is.invalid> said:
I have both 2003 and 2007 so the product key was never
the problem. The problem was the kid was too far away
for me to physically do anything.

But, with your help and advice, we resolved everything
by installing office 2007 h&s and then just outlook from
the office 2003 s&t download.

The kid reported back it all worked fine.
Glad you got it sorted.

In the UK, your contract would I think be with where you bought the
computer (I think you said Costco), so it is they who would be obliged
to - I think - either give you what you bought in a working condition
(if that was a computer including Office including Outlook), or give you
a refund of the purchase price paid. I haven't seen your original post,
only others quoting it, but some of those included the phrase "about a
week ago" or somesuch; under those circumstances, I'd have expected them
to cough up with no quibble. Of course, I also gather you bought this
for someone now some way away from you, which would make such
restitution awkward and possibly uneconomic, so I am glad Dell and
Microsoft helped out. In the UK, I think they'd have been under no
obligation to (though I'd hope they would in the interests of good
public/customer relations), unless the original product explicitly
stated that the purchase price included support by Dell and/or
Microsoft.
--
J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

"So, I take it you've ... been with a man before?" "I'm a virgin. I'm just not
very good at it." Topper Harley & Ramada Thompson (Charlie Sheen & Valeria
Golino), in "Hot Shots!" (1991).
 
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D

Danny D.

In the UK, your contract would I think be with where you bought the
computer (I think you said Costco)
That was me, and not the OP.
1. I bought a Dell at Costco which came with Office 2010 (oem version)
2. Dell fedex'd free backup media for Wind8 (oem version) & drivers
3. Microsoft fedex'd free backup media for Office 2010 (retail version)

The catch 22 was that Dell installed the MS Office but wouldn't send
backup media, while Microsoft doesn't support OEM Office installations.
- I think - either give you what you bought in a working condition (if
that was a computer including Office including Outlook), or give you a
refund of the purchase price paid.
The OP had apparently installed Outlook on a kid's computer where
the kid was overseas for a semester in school, so the OP's problem
wasn't media, but freely downloadable Microsoft Office software.

The OP's first problem was initially that he/she didn't realize that
Office 2007 Home and Student didn't come with Outlook.

The OP apparently solved the problem simply by downloading the freely
available MS Office 2007 Home & Student from Microsoft, and then the
harder to find MS Office 2003 Student and Teacher Edition, and he/she
simply installed 2007 and then just Outlook from 2003 on top of it.
I am glad Dell and Microsoft helped out ...
I'd hope they would in the interests of good public/customer relations),
unless the original product explicitly stated that the purchase price
included support by Dell and/or Microsoft.
I'm no lawyer, but in the USA, Dell will support your computer for
a year for free - and that includes sending you backup media, for free.

For me, the hard part was getting Microsoft to send me the MS Office
backup media for free; but they eventually agreed to my arguments
that they "said" they would ship it to me for $12.99 but they didn't
(so Microsoft Fedex'd overnight the retail version backup media for free).

Here's a screenshot where Microsoft "says" I can buy backup media:
https://farm4.staticflickr.com/3775/9717175943_f3eb1d85b7_h.jpg

Here's what they sent because I couldn't actually buy the backup media:
https://farm4.staticflickr.com/3803/9806260394_d46d11f85e_b.jpg

In the end, Dell supported everything but their OEM installation
of MS Office; and Microsoft supported their retail version of Office.

It probably wasn't worth all the phone calls though, as, for something
like a hundred bucks I could have just bought MS Office 2010 retail.
 

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