Downloaded Office 2007 but it didn't come with Outlook (Why not?)

Discussion in 'Outlook General' started by jan, Sep 17, 2013.

  1. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    >> Has *anyone* here really gotten MS Office from Dell as a backup disc?

    >
    > What've I've got and what they supply with their hardware are the
    > recovery CDs.


    Hmmm.... I have the supposedly "full suite" of recovery CD's from Dell:
    http://farm8.staticflickr.com/7360/9558739528_fc19a34ae3_o.gif
    Mine decidedly do *not* contain the MS Office that Dell installed OEM.

    So, I guess others are getting Microsoft Office from Dell, but, for
    some reason, Dell won't ship it to me. Strange.

    > Their level of support is what they bundled for a particular model.


    Not in my case. That's why I asked if anyone else received
    a Microsoft Office recovery disc from Dell. And I've called multiple
    times, so I've spoken with various supervisors (I always ask for
    the supervisor on deck whenever I get a bad answer.)

    > They'll send you the restore CDs. There's a shipping fee, of course.


    Actually, then sent me these restore CDs without any fees whatsoever.
    But they decidedly do *not* include Microsoft Office (which they
    had installed OEM).
    http://farm8.staticflickr.com/7360/9558739528_fc19a34ae3_o.gif

    It would be useful to know if anyone else has tried to obtain the
    Microsoft Office backup media from Dell (or any other vendor)...
     
    Danny D., Sep 20, 2013
    #61
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  2. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    >> Both Windows 8 & Office Home & Student 2010 are on the hard drive.
    >> The 25-character product keys for the OS & Office were *not* on the
    >> bottom of the PC but were in a loose envelope in the box.

    >
    > The pre-installed software is also pre-authorized. That eliminates
    > customers from having to perform the authorization after or during the
    > installation.


    Actually, we had to type in the product key when we first started up
    Microsoft Office. So, apparently Dell doesn't pre-authorize (all?) their
    OEM installations.
     
    Danny D., Sep 20, 2013
    #62
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  3. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    > So you're telling us about your mistake or Google's willful misleading
    > sponsor-ad search hits going to the wrong place but which has nothing to
    > do with Dell itself.


    Yes. You seem to be aware of this faux pas, but I was not.
    I had assumed that "Dell Support" was "Dell, inc. Support".
    How wrong I was.
    I just don't want others making that silly mistake.
     
    Danny D., Sep 20, 2013
    #63
  4. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    > Actually that would be something new as of Microsoft offering the backup
    > downloads. Before that, they wouldn't send you Office separately or could
    > even point you elsewhere. They would send you the restore CDs, the same
    > one you were supposed to make yourself.


    I don't know if it's new, but, Microsoft certainly offers a free download
    of various versions of Microsoft Office at this location:
    http://office.microsoft.com/backup

    They show all sorts of options for free downloads & free physical media:
    http://www.flickr.com/photos/98287134@N02/9720406726/
     
    Danny D., Sep 20, 2013
    #64
  5. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    VanguardLH wrote:

    > I'm sure if they
    > had bundled McAfee or Norton anti-virus suite then they also wouldn't
    > provide you a separate install of that and tell you to get it from the
    > software vendor.


    They did bundle a trialware version of McAfee, which I duly deleted
    in favor of a freeware AV program.
     
    Danny D., Sep 20, 2013
    #65
  6. jan

    jan Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Thu, 19 Sep 2013 01:44:49 -0400, ...winston wrote:

    > I've misplaced software, but I don't recall ever misplacing all
    > versions/cd's of the same software.


    The main problem was shipping a CDROM across the ocean.

    The good news is that the original problem is resolved!

    My kid installed MS Office 2007 H&S, from the free download provided
    by Microsoft on the web.

    And, then he installed the MS Office 2003 Outlook, again from the
    free download provided by Microsoft on the web.

    So, we're all set.

    Thanks for all the advice & tips!
     
    jan, Sep 20, 2013
    #66
  7. jan

    jan Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Wed, 18 Sep 2013 18:24:49 -0500, VanguardLH wrote:

    > EVERY edition of Office 2003 includes Outlook 2003. So no matter which
    > edition you downloaded from Microsoft, they all would have Outlook.


    This was the solution.

    1. We downloaded MS Office 2007 H&S off the Microsoft web site.
    2. When installed, it did not contain Outlook.
    3. So, we downloaded MS Office 2003 S&T off the Microsoft web site.
    4. Then, we installed just Outlook, from that free download.

    My kid reported back that everything worked fine.

    Thanks for all your help and advice!
     
    jan, Sep 20, 2013
    #67
  8. jan

    jan Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Wed, 18 Sep 2013 18:24:49 -0500, VanguardLH wrote:

    > Your kid will need a 2003 product key to match up
    > with the downloaded 2003 installer. Does he have one?


    I have both 2003 and 2007 so the product key was never
    the problem. The problem was the kid was too far away
    for me to physically do anything.

    But, with your help and advice, we resolved everything
    by installing office 2007 h&s and then just outlook from
    the office 2003 s&t download.

    The kid reported back it all worked fine.
     
    jan, Sep 20, 2013
    #68
  9. In message <l1i0in$5ks$>, jan <>
    writes:
    >On Wed, 18 Sep 2013 18:24:49 -0500, VanguardLH wrote:
    >
    >> Your kid will need a 2003 product key to match up
    >> with the downloaded 2003 installer. Does he have one?

    >
    >I have both 2003 and 2007 so the product key was never
    >the problem. The problem was the kid was too far away
    >for me to physically do anything.
    >
    >But, with your help and advice, we resolved everything
    >by installing office 2007 h&s and then just outlook from
    >the office 2003 s&t download.
    >
    >The kid reported back it all worked fine.
    >

    Glad you got it sorted.

    In the UK, your contract would I think be with where you bought the
    computer (I think you said Costco), so it is they who would be obliged
    to - I think - either give you what you bought in a working condition
    (if that was a computer including Office including Outlook), or give you
    a refund of the purchase price paid. I haven't seen your original post,
    only others quoting it, but some of those included the phrase "about a
    week ago" or somesuch; under those circumstances, I'd have expected them
    to cough up with no quibble. Of course, I also gather you bought this
    for someone now some way away from you, which would make such
    restitution awkward and possibly uneconomic, so I am glad Dell and
    Microsoft helped out. In the UK, I think they'd have been under no
    obligation to (though I'd hope they would in the interests of good
    public/customer relations), unless the original product explicitly
    stated that the purchase price included support by Dell and/or
    Microsoft.
    --
    J. P. Gilliver. UMRA: 1960/<1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

    "So, I take it you've ... been with a man before?" "I'm a virgin. I'm just not
    very good at it." Topper Harley & Ramada Thompson (Charlie Sheen & Valeria
    Golino), in "Hot Shots!" (1991).
     
    J. P. Gilliver (John), Sep 22, 2013
    #69
  10. jan

    Danny D. Guest

    Re: Downloaded Office 2007 but it didn't come with Outlook (Whynot?)

    On Sun, 22 Sep 2013 13:39:39 +0100, J. P. Gilliver (John) wrote:

    > In the UK, your contract would I think be with where you bought the
    > computer (I think you said Costco)


    That was me, and not the OP.
    1. I bought a Dell at Costco which came with Office 2010 (oem version)
    2. Dell fedex'd free backup media for Wind8 (oem version) & drivers
    3. Microsoft fedex'd free backup media for Office 2010 (retail version)

    The catch 22 was that Dell installed the MS Office but wouldn't send
    backup media, while Microsoft doesn't support OEM Office installations.

    > - I think - either give you what you bought in a working condition (if
    > that was a computer including Office including Outlook), or give you a
    > refund of the purchase price paid.


    The OP had apparently installed Outlook on a kid's computer where
    the kid was overseas for a semester in school, so the OP's problem
    wasn't media, but freely downloadable Microsoft Office software.

    The OP's first problem was initially that he/she didn't realize that
    Office 2007 Home and Student didn't come with Outlook.

    The OP apparently solved the problem simply by downloading the freely
    available MS Office 2007 Home & Student from Microsoft, and then the
    harder to find MS Office 2003 Student and Teacher Edition, and he/she
    simply installed 2007 and then just Outlook from 2003 on top of it.

    > I am glad Dell and Microsoft helped out ...
    > I'd hope they would in the interests of good public/customer relations),
    > unless the original product explicitly stated that the purchase price
    > included support by Dell and/or Microsoft.


    I'm no lawyer, but in the USA, Dell will support your computer for
    a year for free - and that includes sending you backup media, for free.

    For me, the hard part was getting Microsoft to send me the MS Office
    backup media for free; but they eventually agreed to my arguments
    that they "said" they would ship it to me for $12.99 but they didn't
    (so Microsoft Fedex'd overnight the retail version backup media for free).

    Here's a screenshot where Microsoft "says" I can buy backup media:
    https://farm4.staticflickr.com/3775/9717175943_f3eb1d85b7_h.jpg

    Here's what they sent because I couldn't actually buy the backup media:
    https://farm4.staticflickr.com/3803/9806260394_d46d11f85e_b.jpg

    In the end, Dell supported everything but their OEM installation
    of MS Office; and Microsoft supported their retail version of Office.

    It probably wasn't worth all the phone calls though, as, for something
    like a hundred bucks I could have just bought MS Office 2010 retail.
     
    Danny D., Sep 22, 2013
    #70
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