Drawing toolbar freezes Word

[Judy Chucker]

Even after reinstalling Office 2004 for Mac, whenever I try to open the
drawing toolbar, the Word program freezes and I must use the force quit. I
have an iBook G4, using OS 10.4.10

Thanks a lot!

(P.S. If you also know why the Microsoft Mail Received sounds go nonstop
whenever I open a news server, I'd most appreciate hearing from you!)

 

[CyberTaz]

Hi Judy -

You don't fully describe how you went about reinstalling Office so I'll take
this from the top

First, reinstalling Office is rarely the preferred or effective fix for any
maladies. The programs seldom go bad - it's typically supporting files that
corrupt & reinstalling the programs doesn't fix or replace them.

Secondly, in those few situations where it is necessary it does absolutely
no good to reinstall if you don't run the Remove Office utility application
*first* - installing over the existing software or dragging icons to the
Trash accomplishes nothing & can make matters worse. In fact, reinstallation
may be the cause of the situation described in your other post, but Ill
address those points there.

If you haven't already done so you now need to reapply the 11.3.5, 11.3.6 &
11.3.7 updates - in that order. There's also 11.3.8 which can wait until
later, but if you use Help> Check for Updates it will probably handle them
all. Run Disk Utility - Repair Disk Permissions after applying the updates.

If you still have a problem with the toolbar click the black triangle at its
right end & select Reset Toolbar. Should that fail to correct it - or if the
problem recurs, follow the instructions on the page linked below for
testing/replacing Word's Preferences files:

http://word.mvps.org/Mac/DamagedPrefs.html

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/15/07 5:51 PM, in article C3394AFB.51BB%[email protected], "Judy

Even after reinstalling Office 2004 for Mac, whenever I try to open the
drawing toolbar, the Word program freezes and I must use the force quit. I
have an iBook G4, using OS 10.4.10

Thanks a lot!

(P.S. If you also know why the Microsoft Mail Received sounds go nonstop
whenever I open a news server, I'd most appreciate hearing from you!)

 

[Judy Chucker]

Hi, Bob,

Thanks so much for your help. Given the hour (1:30 AM), I will have to wait
until later to try your suggestions. To answer your question, I reinstalled
Office after asking an Apple ³Genius² what to do with the problem. He
specifically said I needn¹t remove Office beforehand. I should have known
better. I suspect that you are correct that it makes matters worse: Since
reinstalling Office, Entourage keeps crashing even when I¹m not using it
(but the program is open). Also, I¹m wondering out loud if the recent spate
of Safari crashes is somehow related??

On the other hand, at least I had already reapplied the updates before I
resumed the use of Office. I¹ll run the Disk Utility in the morning.

Again, many thanks for your help. One of the reasons I¹m up so late was the
hope that someone would respond! The drawing toolbar is my favorite one! Ha!

If it¹s o.k., I¹ll get back to you after I give your ideas a shot.

Judy

 

[Judy Chucker]

Hi Judy -

You don't fully describe how you went about reinstalling Office so I'll take
this from the top

First, reinstalling Office is rarely the preferred or effective fix for any
maladies. The programs seldom go bad - it's typically supporting files that
corrupt & reinstalling the programs doesn't fix or replace them.

Secondly, in those few situations where it is necessary it does absolutely
no good to reinstall if you don't run the Remove Office utility application
*first* - installing over the existing software or dragging icons to the
Trash accomplishes nothing & can make matters worse. In fact, reinstallation
may be the cause of the situation described in your other post, but Ill
address those points there.

If you haven't already done so you now need to reapply the 11.3.5, 11.3.6 &
11.3.7 updates - in that order. There's also 11.3.8 which can wait until
later, but if you use Help> Check for Updates it will probably handle them
all. Run Disk Utility - Repair Disk Permissions after applying the updates.

If you still have a problem with the toolbar click the black triangle at its
right end & select Reset Toolbar. Should that fail to correct it - or if the
problem recurs, follow the instructions on the page linked below for
testing/replacing Word's Preferences files:

http://word.mvps.org/Mac/DamagedPrefs.html

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/15/07 5:51 PM, in article C3394AFB.51BB%[email protected], "Judy

Even after reinstalling Office 2004 for Mac, whenever I try to open the
drawing toolbar, the Word program freezes and I must use the force quit. I
have an iBook G4, using OS 10.4.10

Thanks a lot!

(P.S. If you also know why the Microsoft Mail Received sounds go nonstop
whenever I open a news server, I'd most appreciate hearing from you!)

Hi, Bob,

I had to go all the way down your list of directions before it worked. But
worked like a charm!

MVPs deserve their name.

Thanks, again. (Talk to you on my other post!)

Judy

 

[CyberTaz]

Glad it's resolved - Thanks fo the confirmation!

Regards |:>)
Bob Jones
[MVP] Office:Mac



On 10/16/07 9:57 AM, in article C33A2D5E.5347%[email protected], "Judy

Hi Judy -

You don't fully describe how you went about reinstalling Office so I'll take
this from the top

First, reinstalling Office is rarely the preferred or effective fix for any
maladies. The programs seldom go bad - it's typically supporting files that
corrupt & reinstalling the programs doesn't fix or replace them.

Secondly, in those few situations where it is necessary it does absolutely
no good to reinstall if you don't run the Remove Office utility application
*first* - installing over the existing software or dragging icons to the
Trash accomplishes nothing & can make matters worse. In fact, reinstallation
may be the cause of the situation described in your other post, but Ill
address those points there.

If you haven't already done so you now need to reapply the 11.3.5, 11.3.6 &
11.3.7 updates - in that order. There's also 11.3.8 which can wait until
later, but if you use Help> Check for Updates it will probably handle them
all. Run Disk Utility - Repair Disk Permissions after applying the updates.

If you still have a problem with the toolbar click the black triangle at its
right end & select Reset Toolbar. Should that fail to correct it - or if the
problem recurs, follow the instructions on the page linked below for
testing/replacing Word's Preferences files:

http://word.mvps.org/Mac/DamagedPrefs.html

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/15/07 5:51 PM, in article C3394AFB.51BB%[email protected], "Judy

Even after reinstalling Office 2004 for Mac, whenever I try to open the
drawing toolbar, the Word program freezes and I must use the force quit. I
have an iBook G4, using OS 10.4.10

Thanks a lot!

(P.S. If you also know why the Microsoft Mail Received sounds go nonstop
whenever I open a news server, I'd most appreciate hearing from you!)

Hi, Bob,

I had to go all the way down your list of directions before it worked. But
worked like a charm!

MVPs deserve their name.

Thanks, again. (Talk to you on my other post!)

Judy