Email Merge - Word/Outlook 2003

[Mr B]

This is with Office 2003

My wife is trying to send an email merge through Word. She has an Excel file
with 3 names in it and email addresses. When she goes through the normal
steps, at the end she clicks the Go button but nothing happens.

I do the same thing on my PC at work and also nothing appears to happen but
then I get the messages showing up in Outlook in Sent and the emails do go
through. On her PC there's nothing in Sent, no Error messages, etc so I don't
know what it's doing.

Anyone seen this before and have any idea what might be wrong? Or is there
any way to view a log or something to see what might be going on (or not
going on)? There's no status bar as it's sending, no confirmation that it
worked or didn't, no anything to know what might be wrong.

Thanks.

 

[Russ Valentine [MVP-Outlook]]

Possibilities are endless. Any idea how many possible "normal steps" there
are? Which you are using would be nice to know. It is also necessary that
Outlook be designated as your default mail program and that the default
profile be configured with a valid mail transport and address service.

 

[Mr B]

There are 6 Normal steps. It's a wizard. Type the letter, pick the fields,
etc.

Outlook is default and works just fine on its own. Have never had a problem
checking messages or anything else. Is there any way to see what (if
anything) it is doing after I click the final OK button? It doesn't show
that it's doing anything even when it is working properly so how am I
supposed to begin to troubleshoot what the problem might be?

There's no error message, there's no log file I can find, there's no
anything that says if it worked, if it didn't, if it's broken, etc.

 

[Russ Valentine [MVP-Outlook]]

There is no "Wizard" that you should be using for merges to electronic mail
in Office 2003. The mail merge wizard is obsolete in Office 2003. You should
be using the Mail Merge Toolbar. Might want to take a peek at Word's Help
files. Doubt you have an Outlook issue here.