P
PS Macintosh
Entourage works for a short while to make connections with hotmail
email accounts to send and receive email.
Then Entourage will hang, freeze, stall in making connections with
various of the hotmail accounts.
Every day I have this problem several times during the day.
I have several work-arounds which sometimes, but only temporarially,
fix the problem and allow me to finish email correspondences.
But I must spend almost an hour a day working around this problem.
After years of work-around, I need to find another solution!
(I first wrote about this problem on 09/13/2002 and received no
solution then.
See
From: PS Macintosh ([email protected])
Subject: Entourage 2001 and Hotmail problems? send, outbox, progress
box hang.
View: Complete Thread (5 articles) Original Format
Newsgroups: microsoft.public.mac.office.entourage
Date: 2002-09-13 16:30:33 PST )
Using SW and HW:
Entourage 2001 9.0.2 (4011) with Hotmail updater.
Mac OS 9.1 on Powerbook G3 Original with Virtual Memory ON.
DSL line from Earthlink (ISP) via SBC connected using Mac PoET 2.0.
Problem:
Can't send or receive emails using Entourage, after it works earlier.
Full Description of Problem:
Startup of Entourage:
When I startup my Mac in the morning, it starts up MacPoET and
automatically connects the DSL line.
Then I manually open the Entourage application and it automatically
runs the Startup Schedule to send and receive to about 12 email
accounts (1 earthlink account, 11 hotmail accounts).
It usually accomplishes this send and receive with no problem.
Sometimes, but rarely, it will send and receive to all, but one, email
account (a hotmail account). It will then hang, freeze, stall on this
one account. The Progress Box and Bar will sit churning forever,
until I click stop.
While Using Entourage:
During the day, I manually run other Run Schedules to have Entourage
send and receive email from 3 - 4 other hotmail accounts.
(I have made sure that these later Run Schedules do not try to access
very many hotmail accounts at once, because any more than 4 accounts
will usually guarantee a hang.)
Sometimes it works successfully and mail is received from all accounts
(that have mail).
(It seems to run more successfully in the middle of the nighttime, but
even then can have problems.)
About 40 - 50% of the time (which is a LOT), it doesn't run
successfully.
Email is received from some accounts, but once one account seems to
hang, then all the rest of the accounts hang and don't receive
forever.
If I click on the Stop button, and then try to receive on only ONE
individual account that previously hung, it will still hang.
If I try to Send email from that account, it will hang in the Outbox
and not successfully send.
I think that I can sometimes still Send from other accounts.
But just as often, if one email hangs in the Outbox, then all other
emails from all accounts will hang in the Outbox also and not send.
The accounts that didn't hang will usually still work to receive email
or move to folders, but not necessarially to send if the Outbox is
hung up.
The rest of Entourage will still work--Address Book, Calendar, etc.
So the program has not crashed.
Receiving:
I can NEVER go for a whole day--or even check all of my 25 email
accounts even just one time through in a day--before a hang developes.
Sending:
25% of the time when I try to SEND an email, it will hang in the
Outbox.
Moving:
Once a particular email account has hung, then I can not MOVE any
emails from that account's Inbox to other folders in the folder
section of Entourage.
Work-Around Methods of Temporary Solution:
I have found no real cure for the problem or exact diagnosis of the
cause.
I have several work-around methods that sometimes work to unhang
Entourage temporarially.
1. If I QUIT Entourage and restart Entourage, sometimes I can get
past a hang and work for awhile until another hang occurs. Sometimes
not.
2. If I QUIT Entourage and Disconnect MacPoET (but not cycle off the
DSL Modem). Then reconnect the DSL and startup Entourage, sometimes I
can get past a hang and work for awhile until another hang occurs.
Sometimes not.
3. If I Shutdown Entourage and MacPoet and the Mac, then Restart,
sometimes I can get past a hang and work for awhile until another hang
occurs. Sometimes not.
3. If I Shutdown Entourage and MacPoet and the Mac AND the DSL modem,
then turn on the modem and restart, sometimes I can get past a hang
and work for awhile until another hang occurs. Sometimes not.
4. Sometimes I have to shutdown the Mac, go to lunch or dinner, and
then try later.
If I do this last method 4, I have always been able to get past the
problem. But, if there is email stuck in the Outbox, I often have to
use methods 5 - 7 to get it to send.
Also, I have tried methods 5, 6, and 7 BEFORE doing any of the above
methods (1-4) and they sometimes work; sometimes not.
5. If I go to the Outbox, open the mail, and then re-send it,
sometimes that works by itself, but very rarely (and only after method
4 above).
6. Send another email through to the hung account using another unhung
account to send from (to "jar" the stuck email loose??). Sometimes
this works.
7. Go to the Outbox and open the hung email. Copy the contents and
paste them into a new email and send it (after trashing the former
email). Sometimes this works.
Can't remember if I sent it from the same hung account or use another
unhung sender account?
My one earthlink email account can hang up also, but it does so rarely
(but that account has little to no email traffic anyway).
About 2 years ago, I used to have my email accounts (about 12 of them)
at mac.com, instead of at hotmail.com.
I think that I had the same problems from those accounts as well?
Is it a "connection" problem?…….the progress box is churning
("Messages remaining to be sent") but the email won't send……and it can
stay that way for hours. (However, IE still works.)
I've learned to try to do all the email work I can before using
Internet Explorer (IE) to go onto the Internet because it seems like
once I go onto the Internet I will have an email hang soon after I
return back to Entourage.
I suspect that the problem is a combination of asking Entourage to
download from multiple accounts simultaneously....and also having the
internet or Hotmail (or other ISP) experiencing a lot of traffic at
peak hours.....and that Entourage gets stuck somewhere in the
process of making the connection and sending the necessary passwords.
This problem is the PLAQUE of my existence.
It wastes precious time everyday, day after day.
Entourage 2001 has never worked well for me because of this!
QUESTION:
Has anyone else had this same problem?
Has anyone found a solution?
Ideas?
-PSMacintosh
email accounts to send and receive email.
Then Entourage will hang, freeze, stall in making connections with
various of the hotmail accounts.
Every day I have this problem several times during the day.
I have several work-arounds which sometimes, but only temporarially,
fix the problem and allow me to finish email correspondences.
But I must spend almost an hour a day working around this problem.
After years of work-around, I need to find another solution!
(I first wrote about this problem on 09/13/2002 and received no
solution then.
See
From: PS Macintosh ([email protected])
Subject: Entourage 2001 and Hotmail problems? send, outbox, progress
box hang.
View: Complete Thread (5 articles) Original Format
Newsgroups: microsoft.public.mac.office.entourage
Date: 2002-09-13 16:30:33 PST )
Using SW and HW:
Entourage 2001 9.0.2 (4011) with Hotmail updater.
Mac OS 9.1 on Powerbook G3 Original with Virtual Memory ON.
DSL line from Earthlink (ISP) via SBC connected using Mac PoET 2.0.
Problem:
Can't send or receive emails using Entourage, after it works earlier.
Full Description of Problem:
Startup of Entourage:
When I startup my Mac in the morning, it starts up MacPoET and
automatically connects the DSL line.
Then I manually open the Entourage application and it automatically
runs the Startup Schedule to send and receive to about 12 email
accounts (1 earthlink account, 11 hotmail accounts).
It usually accomplishes this send and receive with no problem.
Sometimes, but rarely, it will send and receive to all, but one, email
account (a hotmail account). It will then hang, freeze, stall on this
one account. The Progress Box and Bar will sit churning forever,
until I click stop.
While Using Entourage:
During the day, I manually run other Run Schedules to have Entourage
send and receive email from 3 - 4 other hotmail accounts.
(I have made sure that these later Run Schedules do not try to access
very many hotmail accounts at once, because any more than 4 accounts
will usually guarantee a hang.)
Sometimes it works successfully and mail is received from all accounts
(that have mail).
(It seems to run more successfully in the middle of the nighttime, but
even then can have problems.)
About 40 - 50% of the time (which is a LOT), it doesn't run
successfully.
Email is received from some accounts, but once one account seems to
hang, then all the rest of the accounts hang and don't receive
forever.
If I click on the Stop button, and then try to receive on only ONE
individual account that previously hung, it will still hang.
If I try to Send email from that account, it will hang in the Outbox
and not successfully send.
I think that I can sometimes still Send from other accounts.
But just as often, if one email hangs in the Outbox, then all other
emails from all accounts will hang in the Outbox also and not send.
The accounts that didn't hang will usually still work to receive email
or move to folders, but not necessarially to send if the Outbox is
hung up.
The rest of Entourage will still work--Address Book, Calendar, etc.
So the program has not crashed.
Receiving:
I can NEVER go for a whole day--or even check all of my 25 email
accounts even just one time through in a day--before a hang developes.
Sending:
25% of the time when I try to SEND an email, it will hang in the
Outbox.
Moving:
Once a particular email account has hung, then I can not MOVE any
emails from that account's Inbox to other folders in the folder
section of Entourage.
Work-Around Methods of Temporary Solution:
I have found no real cure for the problem or exact diagnosis of the
cause.
I have several work-around methods that sometimes work to unhang
Entourage temporarially.
1. If I QUIT Entourage and restart Entourage, sometimes I can get
past a hang and work for awhile until another hang occurs. Sometimes
not.
2. If I QUIT Entourage and Disconnect MacPoET (but not cycle off the
DSL Modem). Then reconnect the DSL and startup Entourage, sometimes I
can get past a hang and work for awhile until another hang occurs.
Sometimes not.
3. If I Shutdown Entourage and MacPoet and the Mac, then Restart,
sometimes I can get past a hang and work for awhile until another hang
occurs. Sometimes not.
3. If I Shutdown Entourage and MacPoet and the Mac AND the DSL modem,
then turn on the modem and restart, sometimes I can get past a hang
and work for awhile until another hang occurs. Sometimes not.
4. Sometimes I have to shutdown the Mac, go to lunch or dinner, and
then try later.
If I do this last method 4, I have always been able to get past the
problem. But, if there is email stuck in the Outbox, I often have to
use methods 5 - 7 to get it to send.
Also, I have tried methods 5, 6, and 7 BEFORE doing any of the above
methods (1-4) and they sometimes work; sometimes not.
5. If I go to the Outbox, open the mail, and then re-send it,
sometimes that works by itself, but very rarely (and only after method
4 above).
6. Send another email through to the hung account using another unhung
account to send from (to "jar" the stuck email loose??). Sometimes
this works.
7. Go to the Outbox and open the hung email. Copy the contents and
paste them into a new email and send it (after trashing the former
email). Sometimes this works.
Can't remember if I sent it from the same hung account or use another
unhung sender account?
My one earthlink email account can hang up also, but it does so rarely
(but that account has little to no email traffic anyway).
About 2 years ago, I used to have my email accounts (about 12 of them)
at mac.com, instead of at hotmail.com.
I think that I had the same problems from those accounts as well?
Is it a "connection" problem?…….the progress box is churning
("Messages remaining to be sent") but the email won't send……and it can
stay that way for hours. (However, IE still works.)
I've learned to try to do all the email work I can before using
Internet Explorer (IE) to go onto the Internet because it seems like
once I go onto the Internet I will have an email hang soon after I
return back to Entourage.
I suspect that the problem is a combination of asking Entourage to
download from multiple accounts simultaneously....and also having the
internet or Hotmail (or other ISP) experiencing a lot of traffic at
peak hours.....and that Entourage gets stuck somewhere in the
process of making the connection and sending the necessary passwords.
This problem is the PLAQUE of my existence.
It wastes precious time everyday, day after day.
Entourage 2001 has never worked well for me because of this!
QUESTION:
Has anyone else had this same problem?
Has anyone found a solution?
Ideas?
-PSMacintosh