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Dave_Tosti-Lane
Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Hello - I've read the other messages relating to this. I have installed Office 2008 Student/Home edition.
All works well, Entourage works fine and connects to my email account fine.
Whenever I click on Preferences in the Entourage menu, Entourage immediately crashes. I have allowed it to send reports to MS on this several times now over the course of the day.
In reading the earlier messages, I saw your suggestion to try a different user, sure enough, when I created a new user and logged out/in as the new user, I was able to open Entourage and open the preferences panel.
This was without setting up my email account first - just canceling out of all the setup options and getting to the basic Entourage window.
Please don't say there is a troubleshooting note on this, because I've been there and all it says is "This is a rare problem, one user..." etc, with the suggestion to reinstall. I tried that - uninstalled and reinstalled - same problem exists.
So,given that Preferences DO work with the new user, what would your advice be as to getting them to work with my main user account? (I did not try setting up my exchange webmail account in the new user account - perhaps I should try that next?)
I am on 12.1.9(090516) ESD release
Leopard 10.5.7
Macbook Pro 2.53Ghz 4G ram
Thanks so much for any assistance you can offer.
Dave Tosti-Lane
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Hello - I've read the other messages relating to this. I have installed Office 2008 Student/Home edition.
All works well, Entourage works fine and connects to my email account fine.
Whenever I click on Preferences in the Entourage menu, Entourage immediately crashes. I have allowed it to send reports to MS on this several times now over the course of the day.
In reading the earlier messages, I saw your suggestion to try a different user, sure enough, when I created a new user and logged out/in as the new user, I was able to open Entourage and open the preferences panel.
This was without setting up my email account first - just canceling out of all the setup options and getting to the basic Entourage window.
Please don't say there is a troubleshooting note on this, because I've been there and all it says is "This is a rare problem, one user..." etc, with the suggestion to reinstall. I tried that - uninstalled and reinstalled - same problem exists.
So,given that Preferences DO work with the new user, what would your advice be as to getting them to work with my main user account? (I did not try setting up my exchange webmail account in the new user account - perhaps I should try that next?)
I am on 12.1.9(090516) ESD release
Leopard 10.5.7
Macbook Pro 2.53Ghz 4G ram
Thanks so much for any assistance you can offer.
Dave Tosti-Lane