Entourage auto assigns catagories

[shawn]

I have a client who uses Entourage's catagories feature to organize her
address book. For some reason, beginning yesterday, all new incoming
messages get assigned to her "personal" catagory in addition to any
other catagory they were already assigned (client, vendor, etc)
including her junk catagory. I can find no setting to disable this
"feature" Any suggestions?

Vitals:
Mac OS X 10.3.9
Entourage 2004 - 11.2.1

Thanks,

Shawn Punga

 

[Mickey Stevens]

Open "Rules" (Tools > Rules), and check the mail rules to make sure there
aren't any that are setting the category of incoming messages to "Personal".
Also, go to the Mailing List Manager and check the same thing.

If that doesn't help, it might be a sign of database corruption. Try
rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²