Entourage Crash Report

[aRKay]

My ENT X is crashing big time with (will not load) and I even did the
rebuild. Anyone know what may be causing eh Kernal failure?

aRKay


Date/Time: 2004-06-13 07:02:41 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourage
Path: /Applications/Microsoft Office X/Microsoft Entourage
Version: ??? (???)
PID: 366
Thread: 3

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 PowerPlantZ 0x01174eec 0x10e9da0 + 0x8b14c
5 Microsoft Entourage 0x007249c8 0x405000 + 0x31f9c8
6 PowerPlantZ 0x0113b35c 0x10e9da0 + 0x515bc
7 PowerPlantZ 0x0113b174 0x10e9da0 + 0x513d4
8 PowerPlantZ 0x01136e90 0x10e9da0 + 0x4d0f0
9 Microsoft Entourage 0x0048620c 0x405000 + 0x8120c
10 PowerPlantZ 0x01136c78 0x10e9da0 + 0x4ced8
11 Microsoft Entourage 0x004831cc 0x405000 + 0x7e1cc

Thread 1:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 ...ple.CoreServices.CarbonCore 0x90295fec SetThreadState + 0xc0
5 ...ple.CoreServices.CarbonCore 0x902d169c SetThreadStateEndCritical
+ 0x90
6 PowerPlantZ 0x01175cd8 0x10e9da0 + 0x8bf38
7 PowerPlantZ 0x011748d4 0x10e9da0 + 0x8ab34
8 PowerPlantZ 0x011747f8 0x10e9da0 + 0x8aa58
9 PowerPlantZ 0x01174b6c 0x10e9da0 + 0x8adcc
10 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
11 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
12 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
13 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 2:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 com.apple.CoreFoundation 0x90191790 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x90195f1c CFRunLoopRunSpecific +
0x148
4 com.apple.audio.CoreAudio 0x90732f80
HALRunLoop::OwnThread(void*) + 0x104
5 com.apple.audio.CoreAudio 0x907391e0
CAPThread::Entry(CAPThread*) + 0x30
6 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 3 Crashed:
0 Microsoft Entourage 0x0055fdf8 0x405000 + 0x15adf8
1 Microsoft Entourage 0x005612f4 0x405000 + 0x15c2f4
2 Microsoft Entourage 0x00560fb0 0x405000 + 0x15bfb0
3 Microsoft Entourage 0x00547448 0x405000 + 0x142448
4 Microsoft Entourage 0x0068e3ac 0x405000 + 0x2893ac
5 Microsoft Entourage 0x0068c8e0 0x405000 + 0x2878e0
6 Microsoft Entourage 0x0068b628 0x405000 + 0x286628
7 Microsoft Entourage 0x00689a68 0x405000 + 0x284a68
8 Microsoft Entourage 0x0049b70c 0x405000 + 0x9670c
9 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
10 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
11 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
12 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 4:
0 libSystem.B.dylib 0x9001a4ac syscall + 0xc
1 ...ple.CoreServices.OSServices 0x906200cc BSD_waitevent + 0x2c
2 ...ple.CoreServices.OSServices 0x9061cac0 CarbonSelectThreadFunc +
0xb0
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 5:
0 libSystem.B.dylib 0x90016f48
semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90627300 CarbonOperationThreadFunc
+ 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 6:
0 libSystem.B.dylib 0x90016f48
semaphore_wait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e790 _pthread_cond_wait + 0x270
2 ...ple.CoreServices.OSServices 0x90633140 CarbonInetOperThreadFunc
+ 0x50
3 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 7:
0 libSystem.B.dylib 0x900074c8 mach_msg_trap + 0x8
1 libSystem.B.dylib 0x90007018 mach_msg + 0x38
2 ...ple.CoreServices.CarbonCore 0x9029345c SwitchContexts + 0x60
3 ...ple.CoreServices.CarbonCore 0x90288c84 YieldToThread + 0x104
4 PowerPlantZ 0x01174eec 0x10e9da0 + 0x8b14c
5 Microsoft Entourage 0x0070afd0 0x405000 + 0x305fd0
6 Mcp Internet Lib (Carbon)pwpc 0x01067430 0x1045610 + 0x21e20
7 Mcp Internet Lib (Carbon)pwpc 0x010677b0 0x1045610 + 0x221a0
8 ...ple.CoreServices.OSServices 0x9061f070 CarbonCallBackNow + 0x60
9 ...ple.CoreServices.OSServices 0x9061efb4 WaitForSyncDone + 0x74
10 ...ple.CoreServices.OSServices 0x906129a4 RecvData + 0x2a4
11 ...ple.CoreServices.OSServices 0x906144bc OTRcv + 0x3c
12 Mcp Internet Lib (Carbon)pwpc 0x01065480 0x1045610 + 0x1fe70
13 Mcp Internet Lib (Carbon)pwpc 0x010655c0 0x1045610 + 0x1ffb0
14 Mcp Internet Lib (Carbon)pwpc 0x010631e0 0x1045610 + 0x1dbd0
15 Mcp Internet Lib (Carbon)pwpc 0x01050588 0x1045610 + 0xaf78
16 Microsoft Entourage 0x0070bd28 0x405000 + 0x306d28
17 Microsoft Entourage 0x0070bc18 0x405000 + 0x306c18
18 Microsoft Entourage 0x0070bee0 0x405000 + 0x306ee0
19 Microsoft Entourage 0x0068d0bc 0x405000 + 0x2880bc
20 Microsoft Entourage 0x0068cf28 0x405000 + 0x287f28
21 Microsoft Entourage 0x0068bd88 0x405000 + 0x286d88
22 Microsoft Entourage 0x0068b628 0x405000 + 0x286628
23 Microsoft Entourage 0x00689a68 0x405000 + 0x284a68
24 Microsoft Entourage 0x0049b70c 0x405000 + 0x9670c
25 PowerPlantZ 0x011760d4 0x10e9da0 + 0x8c334
26 ...ple.CoreServices.CarbonCore 0x902dc1f8 InvokeThreadEntryUPP +
0x18
27 ...ple.CoreServices.CarbonCore 0x902a6fdc CooperativeThread + 0xdc
28 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x0055fdf8 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24000244 xer: 0x20000004 lr: 0x0055fdf0 ctr: 0x00000009
r0: 0x0055fdf0 r1: 0xf0101540 r2: 0x016fb000 r3: 0x00000000
r4: 0x00758983 r5: 0x00000002 r6: 0x05ede38c r7: 0x00000004
r8: 0x00000032 r9: 0x00000002 r10: 0x00000003 r11: 0x00000a9c
r12: 0x000cb788 r13: 0x00000001 r14: 0x00000000 r15: 0x05ede0a4
r16: 0x05a1568c r17: 0x05ce7a88 r18: 0x05ede36c r19: 0x00000000
r20: 0x05ede362 r21: 0x05ede36a r22: 0x05ede370 r23: 0x05edebc4
r24: 0x05ede35a r25: 0x0075896c r26: 0x05ede306 r27: 0x00758980
r28: 0x0075897c r29: 0x000e5d70 r30: 0xf0101648 r31: 0x05ede55e

Binary Images Description:
0x1000 - 0x9fff Microsoft Entourage /Applications/Microsoft
Office X/Microsoft Entourage
0xae000 - 0xaf659 MS COM Lib (Car) PEF binary: MS COM Lib (Car)
0x287000 - 0x2d29b1 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29c0 - 0x2eacad Apple;Carbon;Multimedia PEF binary:
Apple;Carbon;Multimedia
0x2ec1f0 - 0x2edf7b Apple;Carbon;Networking PEF binary:
Apple;Carbon;Networking
0x311350 - 0x311402 CFMPriv_CoreFoundation PEF binary:
CFMPriv_CoreFoundation
0x3115f0 - 0x3116a5 CFMPriv_DVComponentGlue PEF binary:
CFMPriv_DVComponentGlue
0x311910 - 0x3119b3 CFMPriv_QuickTime PEF binary:
CFMPriv_QuickTime
0x311a20 - 0x311a97 CFMPriv_System PEF binary: CFMPriv_System
0x311d10 - 0x311de0 CFMPriv_CarbonSound PEF binary:
CFMPriv_CarbonSound
0x311e60 - 0x311f33 CFMPriv_CommonPanels PEF binary:
CFMPriv_CommonPanels
0x312010 - 0x3120cb CFMPriv_Help PEF binary: CFMPriv_Help
0x3120d0 - 0x31219a CFMPriv_HIToolbox PEF binary:
CFMPriv_HIToolbox
0x312220 - 0x3122f6 CFMPriv_HTMLRendering PEF binary:
CFMPriv_HTMLRendering
0x312370 - 0x312443 CFMPriv_ImageCapture PEF binary:
CFMPriv_ImageCapture
0x3124d0 - 0x3125b5 CFMPriv_NavigationServices PEF binary:
CFMPriv_NavigationServices
0x312630 - 0x312706 CFMPriv_OpenScriptingMacBLib PEF binary:
CFMPriv_OpenScriptingMacBLib
0x3127e0 - 0x31289e CFMPriv_Print PEF binary: CFMPriv_Print
0x3128c0 - 0x31298d CFMPriv_SecurityHI PEF binary:
CFMPriv_SecurityHI
0x312a10 - 0x312af2 CFMPriv_SpeechRecognition PEF binary:
CFMPriv_SpeechRecognition
0x312b70 - 0x312c43 CFMPriv_CarbonCore PEF binary:
CFMPriv_CarbonCore
0x312cc0 - 0x312d93 CFMPriv_OSServices PEF binary:
CFMPriv_OSServices
0x312e70 - 0x312f32 CFMPriv_AE PEF binary: CFMPriv_AE
0x312f40 - 0x313005 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x313080 - 0x313157 CFMPriv_ColorSync PEF binary:
CFMPriv_ColorSync
0x3131e0 - 0x3132c3 CFMPriv_FindByContent PEF binary:
CFMPriv_FindByContent
0x313340 - 0x31341a CFMPriv_HIServices PEF binary:
CFMPriv_HIServices
0x313490 - 0x313570 CFMPriv_LangAnalysis PEF binary:
CFMPriv_LangAnalysis
0x313600 - 0x3136e6 CFMPriv_LaunchServices PEF binary:
CFMPriv_LaunchServices
0x3137c0 - 0x313897 CFMPriv_PrintCore PEF binary:
CFMPriv_PrintCore
0x3138a0 - 0x313962 CFMPriv_QD PEF binary: CFMPriv_QD
0x313a60 - 0x313b49 CFMPriv_SpeechSynthesis PEF binary:
CFMPriv_SpeechSynthesis
0x405000 - 0x7ec283 Microsoft Entourage PEF binary: Microsoft
Entourage
0x1008000 - 0x10204c2 Mcp Favorites Lib (Carbon) PEF binary: Mcp
Favorites Lib (Carbon)
0x10204d0 - 0x1045606 Mcp Prefs Lib (Carbon) PEF binary: Mcp Prefs
Lib (Carbon)
0x1045610 - 0x10e9d9a Mcp Internet Lib (Carbon)pwpc PEF binary: Mcp
Internet Lib (Carbon)pwpc
0x10e9da0 - 0x11c5925 PowerPlantZ PEF binary: PowerPlantZ
0x11c5930 - 0x11c89ce MCP RuntimeZ.DLL PEF binary: MCP RuntimeZ.DLL
0x11c89d0 - 0x12fa14b MCPZ.stb PEF binary: MCPZ.stb
0x1338000 - 0x15eba1a Microsoft Framework UI PEF binary: Microsoft
Framework UI
0x15eba20 - 0x16f2340 Microsoft Framework DB PEF binary: Microsoft
Framework DB
0x48ff000 - 0x4901fff com.apple.textencoding.unicode 1.6.4
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
0x494a000 - 0x4950fff com.microsoft.shmem.bundle 10.1.5
/Applications/Microsoft Office X/Office/ShMem.bundle/Contents/MacOS/ShMem
0x4b15880 - 0x4b339d7 Microsoft C++ Library v2 (Car) PEF binary:
Microsoft C++ Library v2 (Car)
0x4b339e0 - 0x4b343b1 MS Memory Library (Car) PEF binary: MS Memory
Library (Car)
0x4b669d0 - 0x4b7383d MS Variant Lib (Car) PEF binary: MS Variant
Lib (Car)
0x4b73840 - 0x4b9b207 MS Preferences Library Car PEF binary: MS
Preferences Library Car
0x4bb50a0 - 0x4c56081 MS Internet Library (Car)pwpc PEF binary: MS
Internet Library (Car)pwpc
0x4c618f0 - 0x4c64c81 MS ActiveX Lib (Car) PEF binary: MS ActiveX
Lib (Car)
0x4c64c90 - 0x4c7eba1 MS Container Lib (Car) PEF binary: MS Container
Lib (Car)
0x4c7ebb0 - 0x4c920c0 StdUrlMoniker (Car) PEF binary: StdUrlMoniker
(Car)
0x5a26000 - 0x5a3a4d7 English Spelling°Éý PEF binary: English
Spelling°Éý
0x5d29000 - 0x5d63fff com.apple.audio.SoundManager.Components 3.8
/System/Library/Components/SoundManagerComponents.component/Contents/MacO
S/SoundManagerComponents
0x5d69000 - 0x5d69fff com.apple.aoa.halplugin 2.2.4 (2.2.4b1)
/System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlug
in.bundle/Contents/MacOS/AOAHALPlugin
0x5dd0000 - 0x5e0cfff com.apple.iSightAudio 6.5.1
/Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
0x780c0000 - 0x780c9fff libz.1.1.3.dylib /usr/lib/libz.1.1.3.dylib
0x8be90000 - 0x8be91fff DVComponentGlue
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVCompone
ntGlue
0x8c390000 - 0x8c3d1fff com.apple.QuickTimeFirewireDV.component 6.5.1
/System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/Qu
ickTimeFirewireDV
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90122fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90190000 - 0x9023dfff com.apple.CoreFoundation 6.3.4 (299.31)
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFounda
tion
0x90280000 - 0x904f9fff com.apple.CoreServices.CarbonCore 10.3.4
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/C
arbonCore.framework/Versions/A/CarbonCore
0x90570000 - 0x905defff com.apple.framework.IOKit 1.3.2 (???)
/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/O
SServices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???)
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907c7000 - 0x907dafff com.apple.speech.synthesis.framework 3.2
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.3
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/Di
skArbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Appli
cationServices
0x90830000 - 0x9089ffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90910000 - 0x90983fff com.apple.DesktopServices 1.2.2
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/
A/DesktopServicesPriv
0x909f0000 - 0x90b4bfff com.apple.Foundation 6.3.5 (500.56)
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x910b0000 - 0x910fffff com.apple.bom 1.2.4 (63)
/System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x912a0000 - 0x912bdfff com.apple.audio.SoundManager 3.8
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonS
ound.framework/Versions/A/CarbonSound
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/LangAnalysis.framework/Versions/A/LangAnalysis
0x91303000 - 0x91396fff com.apple.print.framework.PrintCore 3.3
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/PrintCore.framework/Versions/A/PrintCore
0x916ec000 - 0x91755fff com.apple.htmlrendering 1.1.2
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRen
dering.framework/Versions/A/HTMLRendering
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechR
ecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScr
ipting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.0
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCa
pture.framework/Versions/A/ImageCapture
0x91890000 - 0x9189cfff com.apple.help 1.0.1
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.fr
amework/Versions/A/Help
0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonP
anels.framework/Versions/A/CommonPanels
0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.f
ramework/Versions/A/Print
0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Securit
yHI.framework/Versions/A/SecurityHI
0x919c0000 - 0x91a33fff com.apple.NavigationServices 3.3.1
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigat
ionServices.framework/Versions/A/NavigationServices
0x91a90000 - 0x91a90fff com.apple.audio.units.AudioUnit 1.3.2
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x91ab0000 - 0x91ac4fff libCGATS.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91ae0000 - 0x91aebfff libCSync.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x91bb0000 - 0x91d45fff com.apple.QuickTime 6.5.1
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x91ebd000 - 0x91ebdfff com.apple.Carbon 10.3 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/FindByContent.framework/Versions/A/FindByContent
0x920c0000 - 0x922a7fff com.apple.security 2.3 (176)
/System/Library/Frameworks/Security.framework/Versions/A/Security
0x92430000 - 0x92468fff com.apple.LaunchServices 10.3.4 (98.2)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/LaunchServices.framework/Versions/A/LaunchServices
0x92740000 - 0x92777fff com.apple.CFNetwork 1.2.1 (7)
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/C
FNetwork.framework/Versions/A/CFNetwork
0x927d0000 - 0x92b54fff com.apple.HIToolbox 1.3.3 (???)
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolb
ox.framework/Versions/A/HIToolbox
0x92d30000 - 0x92d80fff com.apple.HIServices 1.4.1 (0.0.1d1)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/HIServices.framework/Versions/A/HIServices
0x935d0000 - 0x938a8fff com.apple.CoreGraphics 1.203.20 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/CoreGraphics.framework/Versions/A/CoreGraphics
0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x939d0000 - 0x939d4fff libmathCommon.A.dylib
/usr/lib/system/libmathCommon.A.dylib
0x93b50000 - 0x93bf3fff com.apple.audio.toolbox.AudioToolbox 1.3.2
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94060000 - 0x94078fff com.apple.WebServices 1.1.1 (1.1.0)
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/W
ebServicesCore.framework/Versions/A/WebServicesCore
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/S
earchKit.framework/Versions/A/SearchKit
0x946ed000 - 0x94708fff com.apple.SystemConfiguration 1.7.1 (???)
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/Syste
mConfiguration
0x94a30000 - 0x94af5fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x94b20000 - 0x94badfff com.apple.ink.framework 55.8
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.fra
mework/Versions/A/Ink
0x94c57000 - 0x94d10fff com.apple.QD 3.4.64 (???)
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/QD.framework/Versions/A/QD
0x9627d000 - 0x9633bfff ColorSync
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/ColorSync.framework/Versions/A/ColorSync
0x96407000 - 0x9643ffff com.apple.AE 1.3.2
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/AE.framework/Versions/A/AE
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib
/usr/lib/libcrypto.0.9.7.dylib
0x96b40000 - 0x96b6efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96bf0000 - 0x96c7ffff ATS
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frame
works/ATS.framework/Versions/A/ATS
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x97510000 - 0x97518fff libbsm.dylib /usr/lib/libbsm.dylib

 

[aRKay]

I took Paul's advice and did the Advanced rebuild and it still starts
then crashes. I am using MT-NewsWatcher to post this comment as my
Entourage will not run.

I really hate to trash everything and start over.

 

[Dave Cortright]

I took Paul's advice and did the Advanced rebuild and it still starts
then crashes.

<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>

 

[aRKay]

<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>

The FAQ page assumes you have Entourage running and makes all kinds of
suggestions from a running application. My problem is Entourage starts
and after 3 seconds it quits.

I need help with how get it to run and stay running.

(still on MT-NewsWatcher because ENT will not run)

 

[Dave Cortright]

The FAQ page assumes you have Entourage running and makes all kinds of
suggestions from a running application. My problem is Entourage starts
and after 3 seconds it quits.

I need help with how get it to run and stay running.

Does it help if you disconnect all network connections first and then
launch? Also, launch with the Shift key depressed to prevent startup
schedules from running.

 

[aRKay]

Does it help if you disconnect all network connections first and then
launch? Also, launch with the Shift key depressed to prevent startup
schedules from running.

Dave.

I think you had some good suggestions. I did not have an opportunity to
try your suggestions. I have Humpty-Dumpty back together again. I don't
really know how I fixed it but it is working again. I spent an hour on
the phone with the DSL people and they suggested I call Apple. They
reset my password and I hung up to call Apple. For grins I tried to
launch Entourage again and it opened and stayed open. I have no idea why
it was earlier opening then quitting before it even tried to POP mail.

The first thing I did was export my address book to a text file and
imported my Entourage mail to Apple Mail for as a back up.

Thanks for listening to my shaggy dog story.

aRKay
(going to copy part of this to the other posting)

 

[aRKay]

Does it help if you disconnect all network connections first and then
launch? Also, launch with the Shift key depressed to prevent startup
schedules from running.

Great suggestion Dave..... Entourage X just failed again!

------------
ate/Time: 2004-06-14 04:34:15 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Microsoft Entourge
Path: /Applications/Microsoft Office X/Microsoft Entourge
Version: ??? (???)
PID: 368
Thread: 5

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
-------------

Thanks to your tip to disconnect all network (my DSL) and to hold down
the shift I can at least access my mail. I don't know if this is a DSL
or Entourage problem; however, the failure mode is really bad.

Your tip should be added to the FAQ.....it has saved my six. I am on
MT-NewsWatcher again to send this message.

aRKay

T

 

[Dave Cortright]

Thanks to your tip to disconnect all network (my DSL) and to hold down

the shift I can at least access my mail. I don't know if this is a DSL
or Entourage problem; however, the failure mode is really bad.

This sounds a lot like a bad message on the server that is causing Entourage
to crash on download.

<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>

 

[aRKay]

Thanks to your tip to disconnect all network (my DSL) and to hold down
the shift I can at least access my mail. I don't know if this is a DSL
or Entourage problem; however, the failure mode is really bad.

This sounds a lot like a bad message on the server that is causing Entourage
to crash on download.

<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>[/QUOTE]

Dave.

You were RIGHT again! I searched the FAQ and found

----------------
http://www.entourage.mvps.org/troubleshoot/crashes.html

Check for a bad message: A malformed spam message was sent to many
people causing the Junk Mail Filter in Entourage X to fail. This is
fixed in Entourage 2004 The cause of this is a missing bracket within
the header information. The JMF cannot parse the information and fails.
Microsoft is aware of this situation.Turning off the JMF after you have
a crash situation, Re-downloading the mail, deleting the bad message,
and then re-enabling the filter is the easiest workaround. This is fixed
in Entourage 2004
----------------
I used your earlier tip to disable the network connection and depress
the shift key before starting Entourage X. I turned OFF the junk mail
filter closed the application and restarted the DSX connection. Just
like the FAQ said Entourage X opened and I had some spam mail. Deleted
them and it is still running.

This is really a nasty failure mode and there has to be a better way to
let users know what has happened.

Thanks to all for putting up with my help requests

Entourage lives (again)!

 

[scott boettcher]

I had all sorts of problems out of the blue (after using Entourage for
years) and it was killing me. I did everything I could think of -
spent days trying to figure out why this was happening...
I finally read some info (not Entourage specific) about some of the
latest junk emails causing trouble for some POP readers...I logged
into my POP accounts via web browser and cleaned all new junk and
garbage from my inbox and relaunched Entourage - this worked! So, I
think it has the same effect as connecting without your network active
- except you just bypass the issue rather than fix it.
Give it a shot if you have we access to your email account(s)

ScottB

 

[Paul Berkowitz]

Does it help if you disconnect all network connections first and then
launch? Also, launch with the Shift key depressed to prevent startup
schedules from running.

That only works in 2004, not X, of course. In X, you have to go to
~/Library/Preferences/Microsoft/ and remove the Entourage Preferences file.
Then Send & Receive All won't run on startup.

You must have a bad message on the server. messing up the Junk Mail Filter
(in X - it's fixed in 2004, I think.) So once you get Entourage open, turn
off the Junk Mail Filter and follow the rest of the instructions here:


<http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
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PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.