Entourage Crashes when not online

[mikeysz]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Hi,
I've got a mysterious problem which I cannot solve. Entourage crashes only when I am offline and start up the program. When I'm online Entourage works like a charm but as soon as I'm offline and I startup Entourage it crashes. My gut-feeling, even though I'm not too technical,is that the crash is caused whenever Entourage tries to send/recieve mail but cannot connect. I have already tried uninstalling Entourage and doing a clean install (which together with restoring mails/accounts,etc took the best part of 6 hours), but no luck. Any suggestions welcome, thanks!!

Here is the error report:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-04-14 20:31:00 +0200
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.1.7.090302
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075205
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075205
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x946a81c6 in _signgam + 0x945012A2 (libSystem.B.dylib + 0x000011c6)
# 2 0x96a82115 in __gTECMasterGlobals + 0x9679C8D5 (CarbonCore + 0x00071115)
# 3 0x021d04cd in LThread::Yield(LThread const*) + 0x00000027 (PowerPlantCore + 0x0000f4cd)
# 4 0x021d088c in LThread::Resume() + 0x00000066 (PowerPlantCore + 0x0000f88c)
# 5 0x001018c0 in __mh_execute_header + 0x001008C0 (Microsoft Entourage + 0x001008c0)
# 6 0x00101af7 in __mh_execute_header + 0x00100AF7 (Microsoft Entourage + 0x00100af7)
# 7 0x021c2d5b in CDeferrable:ispatchIfReady(long, long) + 0x000000D3 (PowerPlantCore + 0x00001d5b)
# 8 0x021c2ee3 in CDeferrable:evoteTimeToDeferrables() + 0x00000103 (PowerPlantCore + 0x00001ee3)
# 9 0x012b0030 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x0000010A (PowerPlant + 0x00070030)
# 10 0x012b0212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212)
# 11 0x92564143 in .objc_class_name_IPMDFontRange + 0x92239503 (HIToolbox + 0x00008143)
# 12 0x9256357d in .objc_class_name_IPMDFontRange + 0x9223893D (HIToolbox + 0x0000757d)
# 13 0x925633e2 in .objc_class_name_IPMDFontRange + 0x922387A2 (HIToolbox + 0x000073e2)
# 14 0x92591d54 in .objc_class_name_IPMDFontRange + 0x92267114 (HIToolbox + 0x00035d54)
# 15 0x925644fc in .objc_class_name_IPMDFontRange + 0x922398BC (HIToolbox + 0x000084fc)
# 16 0x9256357d in .objc_class_name_IPMDFontRange + 0x9223893D (HIToolbox + 0x0000757d)
# 17 0x9257fed2 in .objc_class_name_IPMDFontRange + 0x92255292 (HIToolbox + 0x00023ed2)
# 18 0x925ecb80 in .objc_class_name_IPMDFontRange + 0x922C1F40 (HIToolbox + 0x00090b80)
# 19 0x925e93da in .objc_class_name_IPMDFontRange + 0x922BE79A (HIToolbox + 0x0008d3da)
# 20 0x012af6c1 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f6c1)
# 21 0x012af74f in LApplication::Run() + 0x0000006D (PowerPlant + 0x0006f74f)
# 22 0x0001a00d in __mh_execute_header + 0x0001900D (Microsoft Entourage + 0x0001900d)
# 23 0x00002bce in __mh_execute_header + 0x00001BCE (Microsoft Entourage + 0x00001bce)
# 24 0x00002af5 in __mh_execute_header + 0x00001AF5 (Microsoft Entourage + 0x00001af5)

X86 Thread State:
eax: 0xffffffe1 ebx: 0x96a81f42 ecx: 0xbfffebac edx:0x946a81c6
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffebe8 esp:0xbfffebac
ss: 0x0000001f eip: 0x946a81c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00000206

Thread 1:

# 1 0x946a82e6 in _signgam + 0x945013C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x9472feab in _signgam + 0x94588F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x021b3d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021b33e5 in _MerpCreateSession

 

[JamesSwitzer]

I also have the same error message except this happens when I am on-line.

Hi,
I've got a mysterious problem which I cannot solve. Entourage crashes only when I am offline an

d start up the program. When I'm online Entourage works like a charm but as soon as I'm offline and I startup Entourage it crashes. My gut-feeling, even though I'm not too technical,is that the crash is caused whenever Entourage tries to send/recieve mail but cannot connect. I have already tried uninstalling Entourage and doing a clean install (which together with restoring mails/accounts,etc took the best part of 6 hours), but no luck. Any suggestions welcome, thanks!!

 

[Diane Ross]

Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075205
Blame Module Name: CoreFoundation
Blame Module Version: unknown

The CoreFoundation is the problem. However, I have no idea what this is or
how to fix this particular problem.

Recently we've seen Crashed Module Name: WebCore. This was from the Safari 4
beta causing the problem. If it were Entourage the blamed module would be
Microsoft Entourage.

These are the steps I would try to solve the problem.

1. download and apply the Apple combo updater. Yes, do this even if you are
up to date. Combo updater refresh all files that could have become
corrupted. It's just good for your files, easy and quick to do and might
solve your problem.

Mac OS X 10.5.6 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056combou
pdate.html>

2. Testing in a new User will eliminate problems in your User account. Go to
System Preferences --> Create a New User in Accounts. Switch to the New User
by logging out/in or use Fast User Switching. You'll need to enter your
account info and let Entourage sync back up to test. If you see the same
problems in a new user in a new Entourage Identity, it's either your Office
install or the combo didn't fix the problem.

3. Your Office install could be bad. Do a reinstall (see below)

4. Do an "Archive & Install"

Follow these steps to reinstall:

* Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
* Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.) Be sure all applications are quit before
running updater. IMPORTANT
* Drag the Microsoft Office 2008 folder to the Trash.
* Empty Trash.
* Reinstall Office 2008 from your original installation disk.
* Restart
* Update to 12.1.0 (if you have a newer DVD you might only need the 12.17)
* Restart (restarting before you launch any app is important!)
* Update to 12.1.7
* Restart

Verify that this file is 2.2.0 after you apply the 12.1.0 updater.

/Library/Application Support/Microsoft/MAU2.0

Let me know what your testing shows.