Entourage crashes with "The action could not be completed. Mail error" message

[kimnjerry]

Greetings.

I'm stumped. Running Entourage X on my G4 Dual. My in box has
greyed-out messages in it, and when I attempt to delete one, I get "The
action could not be completed. Mail error" message, which repeats with
every action until the program crashes.

Can anyone tell me (a) how to solve the problem, and (b) how to access
the greyed out messages?

Thanks.

 

[keiththompson]

I ahve the same problem that just started. Maybe it is viral. I updated
Virex and ran it. It siad one file may be infected but I am not sure
how to tell which one. Obviously, the greyed-out e-mail can not be
accessed or deleted. There must be some way to force delete it. Let me
know if you find out how.

 

[keiththompson]

Try turning the preview pane off then back on again. This worked for me.

 

[keiththompson]

Actually I thought it worked but it really only hid the greyed-out
email way up top. I am still clueless. Let me know what you discover.

 

[Mickey Stevens]

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage -> Turn Off Office Notifications.
Now, quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

 

[kimnjerry]

Bingo.
Mickey, you MVPs are greatly appreciated! Thanks for the help.