Entourage deletes emails from the publicfolders on a Microsoft Exchange Server

[Jogreen]

My office runs Office 2004 for Mac on a PC Server through Windows Small Business Server 2003. We have public folders set up to collect project emails and make them available to all employees. Emails have been disappearing from the public folders.

Micorsoft recognised that there was a problem with this aspect of the ands we installed the Office Update 11.3.6 which said it would fix this issue:

http://support.microsoft.com/kb/939699/en-us

"Improvements for Microsoft Entourage 2004 for Mac
• The Microsoft Exchange public folder data loss issue is fixed.

This update fixes an issue that causes data loss when public folder users who have the "Editor" permission level or a higher permission level use Entourage to empty the cache for all public folders on a server that is running Exchange Server."

However emails are still being deleted once this update is installed.

• Has this problem really been fixed?
• What settings do users need to ensure they can send emails to public folders? (currently all are Editor to enable them to move emails from personal inboxes to public folders)
• How can we ensure that emails are not deleted once they are in the public folders?

Thanks for any help you can offer....