Entourage does not recognize when it is connected to the internet.

[jhiller]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Entourage has recently decided that it is not connected to the internet in some locations where I choose to open it. The problem is that I am, in fact connected to the internet when I open Entourage while in those locations. I am able to access websites using my browsers. I can also access using the Mac 'Mail' program. It is just Entourage that can not find the server. I use Airport to connect to the internet. Please help?

Here is the error message that I receive:
"Entourage cannot connect to the server. Verify that your computer is connected to the network."

 

[Diane Ross]

Here is the error message that I receive:
"Entourage cannot connect to the server. Verify that your computer is
connected to the network."

Are you traveling or is this a home/work issue? See if these links help.

Send and receive E-mail while Traveling
<http://www.entourage.mvps.org/faq_topic/travel.html>

Changing SMTP servers for multiple accounts

<http://www.entourage.mvps.org/script/fav_scripts.html#change_smtp>

 

[William Smith [MVP]]

Entourage has recently decided that it is not connected to the
internet in some locations where I choose to open it. The problem is
that I am, in fact connected to the internet when I open Entourage
while in those locations. I am able to access websites using my
browsers. I can also access using the Mac 'Mail' program. It is just
Entourage that can not find the server. I use Airport to connect to
the internet. Please help?

Here is the error message that I receive: "Entourage cannot connect
to the server. Verify that your computer is connected to the
network."

Entourage isn't telling you that it doesn't think you're connected to
the Internet. It just knows that it can't connect to your SMTP server
and is offering the suggestion that you may need to verify you're
connected to the Internet.

From your description above you're obviously traveling and connecting
to different networks. When Entourage can connect on some networks but
not all then that tells me you may have to use a special port because
you're not connecting from within you ISP's network as you'd do at home.
Possibly your host networks are blocking the ports you're using.

Check with your ISP for information about what ports to use for
traveling. You'll most likely be able to use these while at home too and
will only need to make the change once.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
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