Entourage Emergency - Help! My incoming mail(including spam) is being deposited into my OutBoxrather

[jenmor]

Has anyone experienced this before? Research has found little about a virus that would attack my Mac, but I was informed that this could be "spoofing" and that it will go away on its own. Unfortunately, NOW, instead of just placing my incoming SPAM messages into my Outbox (awaiting an "addressee"), NOW it's taking some of my Incoming messages and just dumping them in my Outbox. And to top it off, it reads that I'm the one who sent these emails.

I had a Geek Squad guy out here for a few hours - he found nothing wrong with my Entourage settings, internet security, etc. Yet, it's become scary because I could potentially miss an important email because it somehow landed in my outbox with 1,000 spam messages instead of my inbox where it belongs.

And when I dragged and dropped my "outbox mail (that was actually incoming mail) into my Inbox to "put it where it belonged," the headers are bolded, as if I haven't read them -- despite my reading them.

Can anyone help shed some light on this?

 

[Diane Ross]

Has anyone experienced this before? Research has found little about a virus
that would attack my Mac, but I was informed that this could be "spoofing" and
that it will go away on its own. Unfortunately, NOW, instead of just placing
my incoming SPAM messages into my Outbox (awaiting an "addressee"), NOW it's
taking some of my Incoming messages and just dumping them in my Outbox. And to
top it off, it reads that I'm the one who sent these emails.

I had a Geek Squad guy out here for a few hours - he found nothing wrong with
my Entourage settings, internet security, etc. Yet, it's become scary because
I could potentially miss an important email because it somehow landed in my
outbox with 1,000 spam messages instead of my inbox where it belongs.

And when I dragged and dropped my "outbox mail (that was actually incoming
mail) into my Inbox to "put it where it belonged," the headers are bolded, as
if I haven't read them -- despite my reading them.

Can anyone help shed some light on this?

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

If the Geek Squad didn't know about this, I would demand my money back.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:

<http://www.entourage.mvps.org/rules/example/rule002.html>

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>