Entourage stopped syncing with iCal

[noahtannen]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

Yesterday, for no apparent reason, Entourage stopped syncing with iCal.

And now, from time to time, I get the following Entourage Sync Services error message (below). I've tried turning sync services off and on again in preferences. What do I need to do? Any clues?

-- NT

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-07-14 07:55:37 -0700
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.1.9.090515
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x000ed1af
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x000ed1af
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9067e1af in .objc_class_name___NSCFSet + 0x9053326F (CoreFoundation + 0x000ed1af)
# 2 0x90746e3b in .objc_class_name_List + 0x9063ECFB (libobjc.A.dylib + 0x00009e3b)
# 3 0x9067de8b in .objc_class_name___NSCFSet + 0x90532F4B (CoreFoundation + 0x000ece8b)
# 4 0x9067deca in .objc_class_name___NSCFSet + 0x90532F8A (CoreFoundation + 0x000ececa)
# 5 0x9250fced in .objc_class_name_ISDSqliteChangeStore + 0x924200CD (SyncServices + 0x0000aced)
# 6 0x9250e59a in .objc_class_name_ISDSqliteChangeStore + 0x9241E97A (SyncServices + 0x0000959a)
# 7 0x9250e44f in .objc_class_name_ISDSqliteChangeStore + 0x9241E82F (SyncServices + 0x0000944f)
# 8 0x00018fa6 in __mh_execute_header + 0x00017FA6 (Microsoft Sync Services + 0x00017fa6)
# 9 0x0001afb8 in __mh_execute_header + 0x00019FB8 (Microsoft Sync Services + 0x00019fb8)
# 10 0x0000c07a in __mh_execute_header + 0x0000B07A (Microsoft Sync Services + 0x0000b07a)
# 11 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 12 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
eax: 0x00000001 ebx: 0x9067df71 ecx: 0x9075364c edx:0x6321fa00
edi: 0x6321fa00 esi: 0x00000004 ebp: 0xbffff238 esp:0xbffff1f0
ss: 0x0000001f eip: 0x9067e1af cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x910463a6 in _signgam + 0x90E9F482 (libSystem.B.dylib + 0x000013a6)
# 2 0x910cdeab in _signgam + 0x90F26F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x00035d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000353e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0003546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x00035f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x91077155 in _signgam + 0x90ED0231 (libSystem.B.dylib + 0x00032155)
# 8 0x91077012 in _signgam + 0x90ED00EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x910bd287 ecx: 0xb00a0a5c edx:0x910463a6
edi: 0x00002e74 esi: 0x8acd04d9 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x910463a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Loaded modules:

0: Microsoft Sync Services (12.1.9.090515 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: EntourageSynchronization: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageSynchronization.framework/Versions/12/EntourageSynchronization
3: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
4: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../

 

[noahtannen]

As an update, it seems like my entourage calendar appears and then disappears (before my very eyes!) in iCal without ever loading the actual appointments.

Importing the entourage calendar in iCal still works. Just sync services that appears to be haywire.

Any clues are appreciated.

NT

 

[Corentin Cras-Méneur]

Importing the entourage calendar in iCal still works. Just sync services
that appears to be haywire.

I am not really surprised unfortunately :-\

Try turning SyncServices off, then a little while later, back on in the
Entourage preferences.

There are way to reset things, but it's always on dangerous grounds so
it's the kind of things I love to stay away from unless I don't have a
choice,

Corentin

 

[noahtannen]

Hi Corentin -

Thanks for the help. I turned sync services off in the Entourage preferences yesterday and just turned them back on now. My entourage calendar icon shows up briefly in iCal (no appt data) and then disappears.

It worked fine (ok, pretty fine) for months. Can't figure out why it just stopped one day.

What's the dangerous way and what is at risk?

thanks!

NT

 

[Corentin Cras-Méneur]

Hi Corentin -

Hi Noah,

Thanks for the help. I turned sync services off in the Entourage
preferences yesterday and just turned them back on now. My entourage
calendar icon shows up briefly in iCal (no appt data) and then
disappears.

Then it probably is a corruption in the SyncService stores.

It worked fine (ok, pretty fine) for months. Can't figure out why it
just stopped one day.

What's the dangerous way and what is at risk?

Well the problem is that sometimes, when you turn synching back on it
gets confused as to what's newer than what and starts deleting entries.
Make careful backups of everything!!!!!!!!

The first thing to try is:
Turn off synching
launch iSync
In the Devices menu, select "Reset all devices"

It doesn't matter whether you are using any device in iSync. It purges
the SyncService cache in the process.

If you have a Palm or iPhone, it will also be affected in the process,

After that, you can launch Entourage and re-enable SyncServices there.


Corentin

 

[Diane Ross]

What's the dangerous way and what is at risk?

Adding to Corentin's suggestion... For more in-depth info see these steps:

Troubleshoot Sync Services: reset sync services and start fresh

<http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2>