Equation Editor Case Sensitive Filesystem

[PpKamiK]

Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Hi all,

In my work place we use case sensitive filesystem in all our macs, therefor, was a big surprise when we find out that the Equation Editor is not working in almost 100% of our macs.. the reason seems to be some mistakes with capitals/lower cases ..

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/merp.framework/Versions/12/merp
Referenced from: /Applications/Microsoft Office 2008/Office/Equation Editor.app/Contents/MacOS/Equation Editor
Reason: image not found

Somebody said: "the solution was to format with non-case sensitive support".. that might be ok for one person, but in a company is not good..

Does anybody have a workaround or a hidden patch?

(I tried playing with soft links but it did not work out)

Thanks,
PpKamiK

 

[PpKamiK]

It looks like the problem is still present in the latest update (12.1.9)

Comments???

 

[PpKamiK]

It looks like there will not be a solution for this..

 

[CyberTaz]

I'm afraid the lack of response suggests that it isn't a very common
problem. Otherwise I'm sure someone would have at least replied to the
effect that there is no solution. Unfortunately I don't have one for you
but here is a little more insight that "may" lead to something helpful.

Equation Editor is a modular feature licensed from another developer. As it
isn't a MS product & the issue doesn't seem to be widespread I doubt there
will be anything forthcoming from MS. However, the developer offers a more
robust product by the name of MathType which may possibly offer the support
you need. They're very helpful people & I'm sure they would be more than
willing to answer any questions or offer suggestions to that end.

http://www.dessci.com/en/products/MathType_Mac/

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

 

[Bob Mathews]

Bob Jones -- I had an email returned undeliverable that I sent to your
private email address. Can you email me privately?

Thanks,
Bob

--
Bob Mathews
Director of Training
Design Science, Inc.
bobm at dessci.com
http://www.dessci.com/free.asp?free=news
FREE fully-functional 30-day evaluation of MathType
MathType, MathFlow, MathPlayer, MathDaisy, Equation Editor

 

[PpKamiK]

Thanks for the information.. but:

I've read about math_type before (in this forum), unfortunately the installer fails..

I think in the mac world nobody develops thinking that "a != A"

I will try sending them and email to see what happen.

 

[CyberTaz]

What do you mean "the installer fails"? What installer? Where do the
"mistakes with capitals/lower cases" come into play?

Maybe I misinterpreted your original message. If all Macs are using the same
file system ( file system?) there must be a reason why only "almost" 100%
are affected. Perhaps it would be a good idea to restate the issue in more
explicit terms.

How are the users going about accessing the Equation Editor & *exactly* what
happens to prevent them from doing so? Is version & update level of Office &
OS X the same on all systems?

Clarify in as much detail as you can.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[PpKamiK]

Hi,

I really appreciate you are following on this.

This is the email I got from the MathType guys.

--- Begin Email ---

I'm afraid not. MathType will not install on a case sensitive file system.

Please include this email and previous correspondence in your reply.

Thank you,
Karl Valentine-Rothenberg
Product Support
Design Science, Inc.
140 Pine Avenue, 4th Floor
Long Beach, California 90802
USA

Tel: (562) 432-2920
Fax: (562) 432-2857

(e-mail address removed)
www.dessci.com

Many commonly reported problems are addressed on our website. You may view our Technical Support Notices at <http://www.dessci.com/en/support/support/tncentral.htm>

-----Original Message-----
From: PpKamiK
Sent: Friday, July 31, 2009 3:18 PM
To: Design Science Technical Support
Subject: MathType Mac Problem

Dear support,

We use Microsoft Office (2008) in our organization and we have a problem
with Equation Editor (It does not work in our macs). So we decided to
give it a try to MathType, however, it can not even install.

This is why:
- We format our systems with Case-Sensitive file system

Is there a way to have MathType working in a mac case-sensitive file
system??

--- End Email ---

In my organization we have configured the majority of our mac with "Mac OS Extended (Case-sensitive, Journaled) file system, being the default in MacOS non-case-sensitive (which in my opinion is wrong)

What do you mean "the installer fails"? What installer? Where do the
"mistakes with capitals/lower cases" come into play?

The installer is executed, but it does not install.. probably because of the problem I mentioned earlier

Maybe I misinterpreted your original message. If all Macs are using the same
file system ( file system?) there must be a reason why only "almost" 100%
are affected. Perhaps it would be a good idea to restate the issue in more
explicit terms.

The "almost" is just because I have not checked "all" the systems configured in this way in my place.. but "all" the ones that I have checked have this problem, and all of them are configured with Case-Sensitive file system..

The ones that are using the default file system do not show the problem.

How are the users going about accessing the Equation Editor & *exactly* what
happens to prevent them from doing so? Is version & update level of Office &
OS X the same on all systems?

I've tried in the two ways I know (in both an apple crash report is generated).
1) executing the app directly (Applications > Microsoft Office 2008 > Office > Equation Editor

2) from an Office Application (excel) (Insert > Object > Microsoft Equation). In this case a pop-up come out saying "Cannot start the source application fro this object".

OSX is the same in the systems (Leopard 10.5; updates might varies), as far as I know, nobody reported this problem in office 2004.

The following is the crash report:

--- Apple Crash Report ----
Process: Equation Editor [22199]
Path: /Applications/Microsoft Office 2008/Office/Equation Editor.app/Contents/MacOS/Equation Editor
Identifier: com.microsoft.EquationEditor
Version: ??? (???)
Build Info: Unknown-80205~0
Code Type: X86 (Native)
Parent Process: launchd [108]

Interval Since Last Report: 98081 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-08-03 09:57:28.984 -1000
OS Version: Mac OS X 10.5.7 (9J61)
Report Version: 6
Anonymous UUID: 54C7D105-B169-4DAB-A9D9-33CC9D9CD96A

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/merp.framework/Versions/12/merp
Referenced from: /Applications/Microsoft Office 2008/Office/Equation Editor.app/Contents/MacOS/Eq

 

[Rudy]

The soft links actually did work for me. All the following commands were
issued in a terminal window (in Terminal.app which is under
/Applications/Utilities).

DISCLAIMER: The following are NOT instructions. It's a description of what I
did. If you try something similar, I will not be in any way responsible if
something is damaged on your computer.

Here is what worked for me.

1) I found the problematic files
find "/Applications/Microsoft Office 2008" -name "Merp.framework"

2) Here is the list I got
/Applications/Microsoft Office 2008/Additional Tools/Microsoft Language
Register/Microsoft Language Register.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Merp.framework
/Applications/Microsoft Office 2008/Office/Microsoft Cert
Manager.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Microsoft Clip
Gallery.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Organization
Chart.app/Contents/Frameworks/Merp.framework

3) I went to each folder in the above list and created a symbolic link there.
Notice the "" in the cd command !!

cd "<folder name without the Merp.framework at the end>"
ln -s Merp.framework merp.framework


Example for the Equation Editor:

The folder that was found was:
/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks/Merp.framework

The folder of interest was:
/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks

The commands that I issued were:
cd "/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks"
ln -s Merp.framework merp.framework


NOTE:
I also created a "reverse" link for the framework in
/Applications/Microsoft Office 2008/Office

That was really needed for the fix to work. The commands were
cd "/Applications/Microsoft Office 2008/Office"
ln -s merp.framework Merp.framework

Hope this helps
Rudy
(e-mail address removed)

 

[RobR]

Rudy,

Brilliant, that worked for me.

R

 

[António Júlio Sousa]

The soft links actually did work for me. All the following commands were
issued in a terminal window (in Terminal.app which is under
/Applications/Utilities).

DISCLAIMER: The following are NOT instructions. It's a description of what I
did. If you try something similar, I will not be in any way responsible if
something is damaged on your computer.

Here is what worked for me.

1) I found the problematic files
find "/Applications/Microsoft Office 2008" -name "Merp.framework"

2) Here is the list I got
/Applications/Microsoft Office 2008/Additional Tools/Microsoft Language
Register/Microsoft Language Register.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Merp.framework
/Applications/Microsoft Office 2008/Office/Microsoft Cert
Manager.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Microsoft Clip
Gallery.app/Contents/Frameworks/Merp.framework
/Applications/Microsoft Office 2008/Office/Organization
Chart.app/Contents/Frameworks/Merp.framework

3) I went to each folder in the above list and created a symbolic link there.
Notice the "" in the cd command !!

cd "<folder name without the Merp.framework at the end>"
ln -s Merp.framework merp.framework

Example for the Equation Editor:

The folder that was found was:
/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks/Merp.framework

The folder of interest was:
/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks

The commands that I issued were:
cd "/Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/Frameworks"
ln -s Merp.framework merp.framework

NOTE:
I also created a "reverse" link for the framework in
/Applications/Microsoft Office 2008/Office

That was really needed for the fix to work. The commands were
cd "/Applications/Microsoft Office 2008/Office"
ln -s merp.framework Merp.framework

Hope this helps
Rudy
(e-mail address removed)

I'm so sorry Rudy, but I'm going to need a little more help from you!
I don't know the language one should use in the Terminal App within
Mac OSX, but I really would like to be able to use the Equation Editor
within the MS Office for Mac: 2008.
I know how to see the content of Equation Editor app.
I've seen the Merp.framework vs the merp.framework difference
[(capitalized) Merp shortcut within the app "contents" versus the
merp.framework within the Applications/Microsoft Office 2008/Office
forder].
But I don´t know how to follow your instructions to make the app work.
I allways get the error message:

Library not loaded: @executable_path/../Frameworks/merp.framework/
Versions/12/merp
Referenced from: /Applications/Microsoft Office 2008/Office/Equation
Editor.app/Contents/MacOS/Equation Editor
Reason: image not found

I tried to rename the shortcut with a "non capitalized" merp, I
restarted Finder, but it didn´t work.

I'm sorry Rudy, but I would really appreciate your help!

Thanks in advance