ERROR DESCRIPTION 2020

[nachomanubens]

Hello there.

I'm trying to set up an Entourage email account. I have verified
several times that I have the correct POP server and SMTP server for
my outgoing mail. However, when I send the message I get the following
ERROR DESCRIPTION.

ERROR
Mail could not be sent using the account

EXPLANATION
Security failure. Data decryption error.
ERROR: 2020

My host tech support people don't know what else can it be. Any ideas?

Thanks!

 

[Diane]

I'm trying to set up an Entourage email account. I have verified
several times that I have the correct POP server and SMTP server for
my outgoing mail. However, when I send the message I get the following
ERROR DESCRIPTION.

ERROR
Mail could not be sent using the account

EXPLANATION
Security failure. Data decryption error.
ERROR: 2020

My host tech support people don't know what else can it be. Any ideas?

Often errors close in number have similar solutions. Below is the info for
error 2004. I would install tcpflow to monitor your network to see what is
failing. Then you can work with your ISP to fix this.

Test your network with tcpflow. See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Another application I ran into recently that does the same thing but has a
different interface.

EavesDrop....Let it capture some stuff then double-click any of the lines of
text in the main window to see more detail.

<http://www.baurhome.net/software/eavesdrop/index.html>


Error 2004

Security failure. Data decryption error.

This happens after waking from sleep. The outgoing e-mail stays in the
Outbox. After that, sending e-mail works just fine (including the first
e-mail, which transmits OK on the second try).

Possible solution: I suspect your ISP denies spam forwarding by requiring
you to successfully access your POP account before it allows you to send.
Once you do, you have a fixed amount of time to send mail before you need to
authenticate again (5 to 15 minutes is typical).