P
PTM
To Microsoft Office: I have office xp and can't do the updates that would allow me to install SP3. I have tried all the steps that Susan R from Microsoft has suggested, including installing the windows installer clean up which allowed me to finally remove office and reinstall it as well as cleaning out the cache, trusted sites, etc. I am the only user on this computer out of my home.
Each time I go back to try to update, I get to 40% and get a final error message. This error message is the same message that others have posted: See below
Error! Unable to check for updates on this computer
The Office Update site is unable to check for updates on this computer. This may be happening because of one of the following reasons
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office Update site failed to download. Go back to the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt for Install Source if Unavailable.
Search for Office updates in the Download Catalo
Report the error to Microsof
< Back to top
Many people are looking for some new answers. This has become very frustrating and discouraring, not to mention negative PR for Microsoft.
Respectfully
PTM
Each time I go back to try to update, I get to 40% and get a final error message. This error message is the same message that others have posted: See below
Error! Unable to check for updates on this computer
The Office Update site is unable to check for updates on this computer. This may be happening because of one of the following reasons
You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office Update site failed to download. Go back to the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt for Install Source if Unavailable.
Search for Office updates in the Download Catalo
Report the error to Microsof
< Back to top
Many people are looking for some new answers. This has become very frustrating and discouraring, not to mention negative PR for Microsoft.
Respectfully
PTM