error msg in word

O

oliverjojo

Whenever user clicks mouse in word document " An error has occured .....send
or do not send to microsoft"

Any suggestions please
 
O

oliverjojo

Microsoft word has encountered a problem and needs to close.

ERROR SIGNATURE:
APPNAME winword.exe
MODNAME flipadd.dll

EXCEPTION INFORMATION
CODE 0x000000a44

Winword.exe

IMAGE BASE 0x30000000

I hope this info is of any help

Thanks
 
B

Beth Melton

"flipadd.dll" is not utilized by Word or Office. It looks as though
you are encountering a third-party conflict which is causing Word to
crash.

See if the error occurs when you start Word using the /a switch. For
this go to Start/Run and use the following command:

winword /a

Note that there is a space before the forward slash.

If Word starts then chances are the problem is caused by a global
template/add-in. To determine if you are using any global templates go
to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If so they are located in one of your
Startup folders. The location of the Word\Startup folder can be found
under Tools/Options/File Locations and the Office\Startup folder can
be found in the Office installation path..

Take a look in each folder and if you find more than one file move
them one at a time and try duplicating the error after each file is
moved out of the folder until you determine which one is causing the
problem.

As of Word 2000, Word can have COM add-ins. COM are added via the
Registry rather than the Startup folders. To determine whether or not
you are using COM Add-In you can add the "COM Add-in" command to your
toolbar:

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

If the error still occurs then start Windows in Safe Mode and see if
it continues to occur. If not then the error could be caused by your
display driver or possibly your mouse driver.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 

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