Error when trying to open a DOC off the Web

[Martin]

I am getting a strange error when I attempt to open
a .DOC off of the internet. It says "You cannot close
Microsoft Word because a dialog is active. Switch to
Microsoft Word first and close the dialog." OS is Win 2k
and Office 2k Premium.

Not sure what to do. It won't allow me uninstall or
reinstall the Office product.

Any help would be greatly appreciated.

Martin

 

[Beth Melton]

This could be a symptom of Norton AV and an option called the "Office
Plug-in". I've encountered this strange error in the past too and I
don't recall if the Norton option was enabled. And of course any
attempt to duplicate the error doesn't work.

If you use Norton then you might try going to Norton Options, select
the Miscellaneous section and disable the "Office Plug-in" option.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/