"Fatal error during installation."

[David]

I am trying to install the Trial version of OneNote, but I am getting "Fatal
error during installation.". I have a simple Raid1 Mirror as my boot (and
only) drive, and this appears to be the cause of the failure somehow. I have
heard of others with the same problem, but I know of no solution yet.

I tried installing from my same downloaded install file on another,
non-RAID, machine I have, and it works there (but OneNote is useless to me on
that machine), so I know my download is good.

Following are some details into this problem that I have investigated, in
case they are useful. If anyone knows of a solution or workaround (short of
getting rid of RAID), please let me know.

Microsoft, if you are listening, can you fix this install to work on RAID
configured machines? I really am interested in OneNote and will likely buy
it, but obviously not if it won't install on my machine.

Details -

Trying to install generates a file in temp - "Microsoft Office OneNote 2003
Setup(0001).txt". Towards the end of the file I have -

Reading from "C:\DOCUME~1\DAVID~1.STR\LOCALS~1\Temp\IXP000.TMP\SETUP.INI":
"Cache\LocalCacheDrive" (Default: )
Value:
Couldn't find a local cache drive.
Already cached file: DW20.ADM_1033
Already cached file: DW20.EXE_0001
Already cached file: DWDCW20.DLL
Already cached file: DWINTL20.DLL_0001_1033
Already cached file: DWTRIG20.EXE
Already cached file: ONOTE11N.MSI
Already cached file: OSE.EXE
Already cached file: PSS10O.CHM_1033
Already cached file: PSS10R.CHM_1033
Already cached file: SETUP.CHM_1033
Already cached file: SKU1A1.XML_0002_1033
Completed download for file: DW20.ADM_1033.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.ADM_1033
Download retry succeeded
Completed download for file: DW20.EXE_0001.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.EXE_0001
Download retry succeeded
Completed download for file: DWDCW20.DLL.

Then this sequence of errors/retries goes on for several more files, then -

Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: SKU1A1.XML_0002_1033
Download retry succeeded
Finished CDCache Download, retrieving msi download info
6/13/2005 7:51:56 PM
Error 0x8007000f
Failed to get resource info.

Also, before dismissing the error box, a IXP000.TMP directory exists in temp
with the OneNote install extracted. At the end of it is the following
section -

[Cache]
; The cache section provides settings for caching the install source locally
; Value Default Description
; CDCACHE auto Option to specify cache level
; [auto, 0, 1, 2]
; LOCALCACHEDRIVE <predefined> Option to specify a drive to cache
; the install source to
; DELETABLECACHE 1 Option to display UI to remove the
; cache at the end of setup [0,1]
; PURGE 0 Option to always remove cache at end of
; setup [0,1]
CDCACHE=auto
;LOCALCACHEDRIVE=C:\
DELETABLECACHE=1
PURGE=0
ENFORCECACHE=1

Note that the localcachedrive is commented out and enforcecache is true.

I have tried copying this directory off (even to a CD) and installing from
it, but I get the same error. I tried modifying this .ini by uncommenting
localCachedrive and setting it to a directory, as well as setting
enforcecache=0. When I do this, I don't get the "Fatal error during install"
message, the install goes further, past the point of entering the key now,
and then it tells me the installation is corrupt and exits.

So, whatever this "localcachedrive" thing is about, seems to be the root of
this problem, and it is activated by a RAID configuration. Changing this
would fix it, but changes to the install are prevented. Does anyone know how
to workaround this issue or what localcachedrive is all about?

 

[Irina Yatsenko (MS)]

David, thanks a lot for the detailed post!
We are trying to repro this and would like to get more info about your
configuration in case the bug doesn't show in our environment. What is your
OS (type, version, patches)? Anything special about setup? What is the
hardware?

I am trying to install the Trial version of OneNote, but I am getting "Fatal
error during installation.". I have a simple Raid1 Mirror as my boot (and
only) drive, and this appears to be the cause of the failure somehow. I have
heard of others with the same problem, but I know of no solution yet.

I tried installing from my same downloaded install file on another,
non-RAID, machine I have, and it works there (but OneNote is useless to me on
that machine), so I know my download is good.

Following are some details into this problem that I have investigated, in
case they are useful. If anyone knows of a solution or workaround (short of
getting rid of RAID), please let me know.

Microsoft, if you are listening, can you fix this install to work on RAID
configured machines? I really am interested in OneNote and will likely buy
it, but obviously not if it won't install on my machine.

Details -

Trying to install generates a file in temp - "Microsoft Office OneNote 2003
Setup(0001).txt". Towards the end of the file I have -

Reading from "C:\DOCUME~1\DAVID~1.STR\LOCALS~1\Temp\IXP000.TMP\SETUP.INI":
"Cache\LocalCacheDrive" (Default: )
Value:
Couldn't find a local cache drive.
Already cached file: DW20.ADM_1033
Already cached file: DW20.EXE_0001
Already cached file: DWDCW20.DLL
Already cached file: DWINTL20.DLL_0001_1033
Already cached file: DWTRIG20.EXE
Already cached file: ONOTE11N.MSI
Already cached file: OSE.EXE
Already cached file: PSS10O.CHM_1033
Already cached file: PSS10R.CHM_1033
Already cached file: SETUP.CHM_1033
Already cached file: SKU1A1.XML_0002_1033
Completed download for file: DW20.ADM_1033.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.ADM_1033
Download retry succeeded
Completed download for file: DW20.EXE_0001.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.EXE_0001
Download retry succeeded
Completed download for file: DWDCW20.DLL.

Then this sequence of errors/retries goes on for several more files, then -

Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: SKU1A1.XML_0002_1033
Download retry succeeded
Finished CDCache Download, retrieving msi download info
6/13/2005 7:51:56 PM
Error 0x8007000f
Failed to get resource info.

Also, before dismissing the error box, a IXP000.TMP directory exists in temp
with the OneNote install extracted. At the end of it is the following
section -

[Cache]
; The cache section provides settings for caching the install source locally
; Value Default Description
; CDCACHE auto Option to specify cache level
; [auto, 0, 1, 2]
; LOCALCACHEDRIVE <predefined> Option to specify a drive to cache
; the install source to
; DELETABLECACHE 1 Option to display UI to remove the
; cache at the end of setup [0,1]
; PURGE 0 Option to always remove cache at end of
; setup [0,1]
CDCACHE=auto
;LOCALCACHEDRIVE=C:\
DELETABLECACHE=1
PURGE=0
ENFORCECACHE=1

Note that the localcachedrive is commented out and enforcecache is true.

I have tried copying this directory off (even to a CD) and installing from
it, but I get the same error. I tried modifying this .ini by uncommenting
localCachedrive and setting it to a directory, as well as setting
enforcecache=0. When I do this, I don't get the "Fatal error during install"
message, the install goes further, past the point of entering the key now,
and then it tells me the installation is corrupt and exits.

So, whatever this "localcachedrive" thing is about, seems to be the root of
this problem, and it is activated by a RAID configuration. Changing this
would fix it, but changes to the install are prevented. Does anyone know how
to workaround this issue or what localcachedrive is all about?

 

[David]

Irina,

I am running XP Professional, SP2, with up to date patches. The hardware is
a HP workstation xw4200. The C: drive (only hard drive) is configured as a
Raid 1 (mirror) drive using the Intel chipset 82801FR SATA Raid controller,
controlling two Seagate 160GB SATA drives.

I did a fairly detailed web search on this problem before posting here, and
the one common item (though most didn't realize it) that I picked out of all
the discussions that included their configuration information, was that they
ALL had RAID on their system. Also, the problem seems to date back at least
10 months.

Following is some more detailed info on my system. Let me know if you need
anything more.


[System Summary]

Item Value
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model hp workstation xw4200
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3800 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~3800 Mhz
BIOS Version/Date Hewlett-Packard 786C3 v01.08, 5/4/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)"
Time Zone Central Standard Time
Total Physical Memory 2,048.50 MB
Available Physical Memory 1.49 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.93 GB
Page File Space 3.35 GB
Page File C:\pagefile.sys

[Hardware Resources]


[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

IRQ 20 Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
IRQ 20 Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

Memory Address 0xF0300000-0xF05FFFFF Intel(R) 82801FB/FBM PCI Express Root
Port - 2666
Memory Address 0xF0300000-0xF05FFFFF Broadcom NetXtreme Gigabit Ethernet

I/O Port 0x000003C0-0x000003DF Intel(R) 925X PCI Express Root Port - 2585
I/O Port 0x000003C0-0x000003DF NVIDIA Quadro FX 540

Memory Address 0xF4000000-0xF91FFFFF Intel(R) 925X PCI Express Root Port -
2585
Memory Address 0xF4000000-0xF91FFFFF NVIDIA Quadro FX 540

IRQ 21 Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
IRQ 21 SoundMAX Integrated Digital Audio

IRQ 16 Intel(R) 925X PCI Express Root Port - 2585
IRQ 16 NVIDIA Quadro FX 540

IRQ 19 Intel(R) 82801FB/FBM PCI Express Root Port - 2666
IRQ 19 Broadcom NetXtreme Gigabit Ethernet
IRQ 19 Intel(R) 82801FR SATA RAID Controller

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel(R) 925X PCI Express Root Port - 2585
Memory Address 0xA0000-0xBFFFF NVIDIA Quadro FX 540

I/O Port 0x000003B0-0x000003BB Intel(R) 925X PCI Express Root Port - 2585
I/O Port 0x000003B0-0x000003BB NVIDIA Quadro FX 540

I/O Port 0x00001000-0x00002FFF PCI bus
I/O Port 0x00001000-0x00002FFF SoundMAX Integrated Digital Audio


[DMA]

Resource Device Status
Channel 4 Direct memory access controller OK
Channel 2 Standard floppy disk controller OK

[Forced Hardware]

Device PNP Device ID

[I/O]

Resource Device Status
0x00000000-0x00000CF7 PCI bus OK
0x00000000-0x00000CF7 Direct memory access controller OK
0x00001000-0x00002FFF PCI bus OK
0x00001000-0x00002FFF SoundMAX Integrated Digital Audio OK
0x00003000-0x00006FFF PCI bus OK
0x00007000-0x0000AFFF PCI bus OK
0x0000B000-0x0000FFFF PCI bus OK
0x000003B0-0x000003BB Intel(R) 925X PCI Express Root Port - 2585 OK
0x000003B0-0x000003BB NVIDIA Quadro FX 540 OK
0x000003C0-0x000003DF Intel(R) 925X PCI Express Root Port - 2585 OK
0x000003C0-0x000003DF NVIDIA Quadro FX 540 OK
0x00001440-0x0000145F Intel(R) 82801FB/FBM USB Universal Host Controller -
2658 OK
0x00001460-0x0000147F Intel(R) 82801FB/FBM USB Universal Host Controller -
2659 OK
0x00001480-0x0000149F Intel(R) 82801FB/FBM USB Universal Host Controller -
265A OK
0x000014A0-0x000014BF Intel(R) 82801FB/FBM USB Universal Host Controller -
265B OK
0x00001400-0x0000143F SoundMAX Integrated Digital Audio OK
0x00000A79-0x00000A79 ISAPNP Read Data Port OK
0x00000279-0x00000279 ISAPNP Read Data Port OK
0x00000274-0x00000277 ISAPNP Read Data Port OK
0x000000F0-0x000000FF Numeric data processor OK
0x00000020-0x0000002F Programmable interrupt controller OK
0x00000030-0x0000003F Programmable interrupt controller OK
0x000000A0-0x000000BF Programmable interrupt controller OK
0x00000040-0x00000043 System timer OK
0x00000080-0x0000008F Direct memory access controller OK
0x000000C0-0x000000DF Direct memory access controller OK
0x00000070-0x00000071 System CMOS/real time clock OK
0x00000061-0x00000061 System speaker OK
0x00000060-0x00000060 Standard 101/102-Key or Microsoft Natural PS/2
Keyboard OK
0x00000064-0x00000064 Standard 101/102-Key or Microsoft Natural PS/2
Keyboard OK
0x00000378-0x0000037F ECP Printer Port (LPT1) OK
0x00000778-0x0000077D ECP Printer Port (LPT1) OK
0x000003F8-0x000003FF Communications Port (COM1) OK
0x000003F0-0x000003F5 Standard floppy disk controller OK
0x000003F7-0x000003F7 Standard floppy disk controller OK
0x000014E0-0x000014EF Intel(R) 82801FB/FBM Ultra ATA Storage Controllers -
266F OK
0x000001F0-0x000001F7 Primary IDE Channel OK
0x000003F6-0x000003F6 Primary IDE Channel OK
0x00000170-0x00000177 Secondary IDE Channel OK
0x00000376-0x00000376 Secondary IDE Channel OK
0x00001810-0x00001817 Intel(R) 82801FR SATA RAID Controller OK
0x00001828-0x0000182B Intel(R) 82801FR SATA RAID Controller OK
0x00001818-0x0000181F Intel(R) 82801FR SATA RAID Controller OK
0x0000182C-0x0000182F Intel(R) 82801FR SATA RAID Controller OK
0x000014F0-0x000014FF Intel(R) 82801FR SATA RAID Controller OK
0x00000010-0x0000001F Motherboard resources OK
0x00000050-0x00000053 Motherboard resources OK
0x00000072-0x00000077 Motherboard resources OK
0x00000090-0x0000009F Motherboard resources OK
0x000004D0-0x000004D1 Motherboard resources OK
0x00000400-0x0000041F Motherboard resources OK
0x00000420-0x0000043F Motherboard resources OK
0x00000440-0x0000045F Motherboard resources OK
0x00000460-0x0000047F Motherboard resources OK
0x00000480-0x0000048F Motherboard resources OK
0x0000F800-0x0000F81F Motherboard resources OK
0x0000F820-0x0000F83F Motherboard resources OK
0x0000F840-0x0000F85F Motherboard resources OK
0x0000F860-0x0000F87F Motherboard resources OK
0x0000FA00-0x0000FA3F Motherboard resources OK
0x0000FC00-0x0000FC7F Motherboard resources OK
0x0000FC80-0x0000FCFF Motherboard resources OK
0x0000FE00-0x0000FE7F Motherboard resources OK
0x0000FE80-0x0000FEFF Motherboard resources OK

[IRQs]

Resource Device Status
IRQ 9 Microsoft ACPI-Compliant System OK
IRQ 16 Intel(R) 925X PCI Express Root Port - 2585 OK
IRQ 16 NVIDIA Quadro FX 540 OK
IRQ 19 Intel(R) 82801FB/FBM PCI Express Root Port - 2666 OK
IRQ 19 Broadcom NetXtreme Gigabit Ethernet OK
IRQ 19 Intel(R) 82801FR SATA RAID Controller OK
IRQ 20 Intel(R) 82801FB/FBM USB Universal Host Controller - 2658 OK
IRQ 20 Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C OK
IRQ 18 Intel(R) 82801FB/FBM USB Universal Host Controller - 2659 OK
IRQ 21 Intel(R) 82801FB/FBM USB Universal Host Controller - 265A OK
IRQ 21 SoundMAX Integrated Digital Audio OK
IRQ 22 Intel(R) 82801FB/FBM USB Universal Host Controller - 265B OK
IRQ 13 Numeric data processor OK
IRQ 0 System timer OK
IRQ 8 System CMOS/real time clock OK
IRQ 12 PS/2 Compatible Mouse OK
IRQ 1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard OK
IRQ 4 Communications Port (COM1) OK
IRQ 6 Standard floppy disk controller OK
IRQ 14 Primary IDE Channel OK
IRQ 15 Secondary IDE Channel OK

[Memory]

Resource Device Status
0xA0000-0xBFFFF PCI bus OK
0xA0000-0xBFFFF Intel(R) 925X PCI Express Root Port - 2585 OK
0xA0000-0xBFFFF NVIDIA Quadro FX 540 OK
0x80000000-0xDFFFFFFF PCI bus OK
0xF0000000-0xFEBFFFFF PCI bus OK
0xF4000000-0xF91FFFFF Intel(R) 925X PCI Express Root Port - 2585 OK
0xF4000000-0xF91FFFFF NVIDIA Quadro FX 540 OK
0xD7E00000-0xDFFFFFFF Intel(R) 925X PCI Express Root Port - 2585 OK
0xD8000000-0xDFFFFFFF NVIDIA Quadro FX 540 OK
0xF8000000-0xF8FFFFFF NVIDIA Quadro FX 540 OK
0xF0300000-0xF05FFFFF Intel(R) 82801FB/FBM PCI Express Root Port - 2666 OK
0xF0300000-0xF05FFFFF Broadcom NetXtreme Gigabit Ethernet OK
0xF0200000-0xF02003FF Intel(R) 82801FB/FBM USB2 Enhanced Host Controller -
265C OK
0xF0200800-0xF02009FF SoundMAX Integrated Digital Audio OK
0xF0200A00-0xF0200AFF SoundMAX Integrated Digital Audio OK
0xFEC00000-0xFEC00FFF Advanced programmable interrupt controller OK
0xF0200400-0xF02007FF Intel(R) 82801FR SATA RAID Controller OK
0x0000-0x9FFFF System board OK
0x100000-0x7FFFFFFF System board OK
0xE8000-0xFFFFF System board OK
0xFEC01000-0xFFFFFFFF System board OK
0xE0000000-0xEFFFFFFF System board OK
0xD1E00-0xE7FFF System board OK

[Components]


[CD-ROM]

Item Value
Drive D:
Description CD-ROM Drive
Media Loaded Yes
Media Type CD-ROM
Name HL-DT-ST RW/DVD GCC-4481B
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate 2808.51 kbytes/sec
SCSI Target ID 0
PNP Device
ID IDE\CDROMHL-DT-ST_RW/DVD_GCC-4481B_______________1.16____\5&19338A96&0&0.0.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180
(xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/4/2004 2:00 AM)

Drive F:
Description CD-ROM Drive
Media Loaded Yes
Media Type CD-ROM
Name SONY DVD RW DW-D26A
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate 1739.87 kbytes/sec
SCSI Target ID 1
PNP Device
ID IDE\CDROMSONY_DVD_RW_DW-D26A_____________________JYS1____\5&19338A96&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180
(xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/4/2004 2:00 AM)

[Sound Device]

Item Value
Name SoundMAX Integrated Digital Audio
Manufacturer Analog Devices, Inc.
Status OK
PNP Device ID PCI\VEN_8086&DEV_266E&SUBSYS_3008103C&REV_03\3&B1BFB68&0&F2
I/O Port 0x00001000-0x00002FFF
I/O Port 0x00001400-0x0000143F
Memory Address 0xF0200800-0xF02009FF
Memory Address 0xF0200A00-0xF0200AFF
IRQ Channel IRQ 21
Driver c:\windows\system32\drivers\smwdm.sys (5.12.01.4070, 598.06 KB
(612,416 bytes), 4/15/2004 6:20 AM)

[Display]

Item Value
Name NVIDIA Quadro FX 540
PNP Device ID PCI\VEN_10DE&DEV_014E&SUBSYS_020D10DE&REV_A2\4&AD626BE&0&0008
Adapter Type Quadro FX 540, NVIDIA compatible
Adapter Description NVIDIA Quadro FX 540
Adapter RAM 128.00 MB (134,217,728 bytes)
Installed Drivers nv4_disp.dll
Driver Version 6.14.10.7189
INF File oem14.inf (nv4_WSApps_NV3x section)
Color Planes 1
Color Table Entries 65536
Resolution 1920 x 1200 x 75 hertz
Bits/Pixel 16
Memory Address 0xF4000000-0xF91FFFFF
Memory Address 0xD8000000-0xDFFFFFFF
Memory Address 0xF8000000-0xF8FFFFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.10.7189, 3.29 MB
(3,454,656 bytes), 4/1/2005 3:16 PM)

[Input]


[Keyboard]

Item Value
Description Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID ACPI\PNP0303\4&1117367&0
Number of Function Keys 12
I/O Port 0x00000060-0x00000060
I/O Port 0x00000064-0x00000064
IRQ Channel IRQ 1
Driver c:\windows\system32\drivers\i8042prt.sys (5.1.2600.2180
(xpsp_sp2_rtm.040803-2158), 51.50 KB (52,736 bytes), 8/4/2004 2:00 AM)

[Pointing Device]

Item Value
Hardware Type PS/2 Compatible Mouse
Number of Buttons 5
Status OK
PNP Device ID ACPI\PNP0F13\4&1117367&0
Power Management Supported No
Double Click Threshold 6
Handedness Right Handed Operation
IRQ Channel IRQ 12
Driver c:\windows\system32\drivers\i8042prt.sys (5.1.2600.2180
(xpsp_sp2_rtm.040803-2158), 51.50 KB (52,736 bytes), 8/4/2004 2:00 AM)


[Storage]



[Drives]

Item Value
Drive A:
Description 3 1/2 Inch Floppy Drive

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 149.05 GB (160,039,239,680 bytes)
Free Space 122.77 GB (131,828,072,448 bytes)
Volume Name
Volume Serial Number 63AC3B2D

Drive D:
Description CD-ROM Disc

Drive F:
Description CD-ROM Disc

[Disks]

Item Value
Description Disk drive
Manufacturer (Standard disk drives)
Model RAID_System
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk media
Partitions 1
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 2
SCSI Target ID 0
Sectors/Track 63
Size 149.05 GB (160,039,272,960 bytes)
Total Cylinders 19,457
Total Sectors 312,576,705
Total Tracks 4,961,535
Tracks/Cylinder 255
Partition Disk #0, Partition #0
Partition Size 149.05 GB (160,039,240,704 bytes)
Partition Starting Offset 32,256 bytes

[SCSI]

Item Value
Name Intel(R) 82801FR SATA RAID Controller
Manufacturer Intel
Status OK
PNP Device ID PCI\VEN_8086&DEV_2652&SUBSYS_3018103C&REV_03\3&B1BFB68&0&FA
I/O Port 0x00001810-0x00001817
I/O Port 0x00001828-0x0000182B
I/O Port 0x00001818-0x0000181F
I/O Port 0x0000182C-0x0000182F
I/O Port 0x000014F0-0x000014FF
Memory Address 0xF0200400-0xF02007FF
IRQ Channel IRQ 19
Driver c:\windows\system32\drivers\iastor.sys (4.5.1.6809, 467.00 KB
(478,208 bytes), 10/19/2004 4:07 AM)

[IDE]

Item Value
Name Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Manufacturer Intel
Status OK
PNP Device ID PCI\VEN_8086&DEV_266F&SUBSYS_3008103C&REV_03\3&B1BFB68&0&F9
I/O Port 0x000014E0-0x000014EF
Driver c:\windows\system32\drivers\pciide.sys (5.1.2600.0
(XPClient.010817-1148), 3.25 KB (3,328 bytes), 8/17/2001 9:51 AM)

Name Primary IDE Channel
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCIIDE\IDECHANNEL\4&FD52E22&0&0
I/O Port 0x000001F0-0x000001F7
I/O Port 0x000003F6-0x000003F6
IRQ Channel IRQ 14
Driver c:\windows\system32\drivers\atapi.sys (5.1.2600.2180
(xpsp_sp2_rtm.040803-2158), 93.13 KB (95,360 bytes), 8/3/2004 6:59 PM)

Name Secondary IDE Channel
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCIIDE\IDECHANNEL\4&FD52E22&0&1
I/O Port 0x00000170-0x00000177
I/O Port 0x00000376-0x00000376
IRQ Channel IRQ 15
Driver c:\windows\system32\drivers\atapi.sys (5.1.2600.2180
(xpsp_sp2_rtm.040803-2158), 93.13 KB (95,360 bytes), 8/3/2004 6:59 PM)

[Printing]

Name Driver Port Name Server Name
Microsoft Office Document Image Writer Microsoft Office Document Image
Writer Driver Microsoft Document Imaging Writer Port:
\\ds9\HP LaserJet 2100 Series PCL 6 HP LaserJet 2100 Series PCL 6 LPT1:

[Problem Devices]

Device PNP Device ID Error Code

[USB]

Device PNP Device ID
Intel(R) 82801FB/FBM USB Universal Host Controller -
2658 PCI\VEN_8086&DEV_2658&SUBSYS_3008103C&REV_03\3&B1BFB68&0&E8
USB Root Hub USB\ROOT_HUB\4&2779BC06&0
Intel(R) 82801FB/FBM USB Universal Host Controller -
2659 PCI\VEN_8086&DEV_2659&SUBSYS_3008103C&REV_03\3&B1BFB68&0&E9
USB Root Hub USB\ROOT_HUB\4&1744EA41&0
Intel(R) 82801FB/FBM USB Universal Host Controller -
265A PCI\VEN_8086&DEV_265A&SUBSYS_3008103C&REV_03\3&B1BFB68&0&EA
USB Root Hub USB\ROOT_HUB\4&15EF934F&0
Intel(R) 82801FB/FBM USB Universal Host Controller -
265B PCI\VEN_8086&DEV_265B&SUBSYS_3008103C&REV_03\3&B1BFB68&0&EB
USB Root Hub USB\ROOT_HUB\4&28CF12F8&0
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller -
265C PCI\VEN_8086&DEV_265C&SUBSYS_3008103C&REV_03\3&B1BFB68&0&EF
USB Root Hub USB\ROOT_HUB20\4&1DCEFA9B&0

 

[Lori]

I am getting the same error when I try to install Office 2003. Is there any
fix available for this?

 

[Ben M. Schorr - MVP Outlook/OneNote]

I am getting the same error when I try to install Office 2003. Is
there any fix available for this?

What kind of machine are you running? How much RAM? How much free disk
space? What operating system? Do you have the latest service packs
installed? What antivirus software are you running?

--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Stockholm Consulting Group/KSG
http://www.scgab.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[Bob Breitzman]

I am receiving the same error when installing Office 2003 trial on a RAID1
configuration. This is an obvious issue with mirroring the data to both
drives within the RAID configuration. If the trial does not configure
properly, how do I know the FULL licensed version will??? Not wanting to
spend $400 to $600 on a software package that will not work!

Any updates would be GREATLY appreciated!!

Thanks,
Bob

 

[BK]

I too am unable to install the OneNote trial.

I am not using a RAID configuration as far as I know (its my office machine).

However it is a 64bit system that the installer fails on.

 

[Mike T]

I also receive this error when installing the Trial version. I have a 64bit
chip and a SATA drive. I have a second computer that is an Athlon CPU with
an IDE drive and it worked fine with no problems. Does this mean that I have
advanced beyond Microsoft?

 

[Mike T]

One more item of note, I tried the same test with OneNote and got the same
result.
It works fine on the Athlon 32bit and IDE configuration but not on the 64Bit
and SATA configuration.

 

[KellyB]

I, too, am having this problem, and I really want to use this software. I
have RAID 0 installed on my system. Windows XP Pro, 320 GB total on dual
drives, 1GB RAM. Microsoft? Anyone out there? Help, please.

Kellly B

I am trying to install the Trial version of OneNote, but I am getting "Fatal
error during installation.". I have a simple Raid1 Mirror as my boot (and
only) drive, and this appears to be the cause of the failure somehow. I have
heard of others with the same problem, but I know of no solution yet.

I tried installing from my same downloaded install file on another,
non-RAID, machine I have, and it works there (but OneNote is useless to me on
that machine), so I know my download is good.

Following are some details into this problem that I have investigated, in
case they are useful. If anyone knows of a solution or workaround (short of
getting rid of RAID), please let me know.

Microsoft, if you are listening, can you fix this install to work on RAID
configured machines? I really am interested in OneNote and will likely buy
it, but obviously not if it won't install on my machine.

Details -

Trying to install generates a file in temp - "Microsoft Office OneNote 2003
Setup(0001).txt". Towards the end of the file I have -

Reading from "C:\DOCUME~1\DAVID~1.STR\LOCALS~1\Temp\IXP000.TMP\SETUP.INI":
"Cache\LocalCacheDrive" (Default: )
Value:
Couldn't find a local cache drive.
Already cached file: DW20.ADM_1033
Already cached file: DW20.EXE_0001
Already cached file: DWDCW20.DLL
Already cached file: DWINTL20.DLL_0001_1033
Already cached file: DWTRIG20.EXE
Already cached file: ONOTE11N.MSI
Already cached file: OSE.EXE
Already cached file: PSS10O.CHM_1033
Already cached file: PSS10R.CHM_1033
Already cached file: SETUP.CHM_1033
Already cached file: SKU1A1.XML_0002_1033
Completed download for file: DW20.ADM_1033.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.ADM_1033
Download retry succeeded
Completed download for file: DW20.EXE_0001.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.EXE_0001
Download retry succeeded
Completed download for file: DWDCW20.DLL.

Then this sequence of errors/retries goes on for several more files, then -

Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: SKU1A1.XML_0002_1033
Download retry succeeded
Finished CDCache Download, retrieving msi download info
6/13/2005 7:51:56 PM
Error 0x8007000f
Failed to get resource info.

Also, before dismissing the error box, a IXP000.TMP directory exists in temp
with the OneNote install extracted. At the end of it is the following
section -

[Cache]
; The cache section provides settings for caching the install source locally
; Value Default Description
; CDCACHE auto Option to specify cache level
; [auto, 0, 1, 2]
; LOCALCACHEDRIVE <predefined> Option to specify a drive to cache
; the install source to
; DELETABLECACHE 1 Option to display UI to remove the
; cache at the end of setup [0,1]
; PURGE 0 Option to always remove cache at end of
; setup [0,1]
CDCACHE=auto
;LOCALCACHEDRIVE=C:\
DELETABLECACHE=1
PURGE=0
ENFORCECACHE=1

Note that the localcachedrive is commented out and enforcecache is true.

I have tried copying this directory off (even to a CD) and installing from
it, but I get the same error. I tried modifying this .ini by uncommenting
localCachedrive and setting it to a directory, as well as setting
enforcecache=0. When I do this, I don't get the "Fatal error during install"
message, the install goes further, past the point of entering the key now,
and then it tells me the installation is corrupt and exits.

So, whatever this "localcachedrive" thing is about, seems to be the root of
this problem, and it is activated by a RAID configuration. Changing this
would fix it, but changes to the install are prevented. Does anyone know how
to workaround this issue or what localcachedrive is all about?

 

[Ben M. Schorr - MVP]

I've heard about the problem installing on RAID systems but I'm afraid I
don't know of any solutions off-hand. I'll check into it.


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

I, too, am having this problem, and I really want to use this software. I
have RAID 0 installed on my system. Windows XP Pro, 320 GB total on dual
drives, 1GB RAM. Microsoft? Anyone out there? Help, please.

Kellly B

I am trying to install the Trial version of OneNote, but I am getting
"Fatal
error during installation.". I have a simple Raid1 Mirror as my boot
(and
only) drive, and this appears to be the cause of the failure somehow. I
have
heard of others with the same problem, but I know of no solution yet.

I tried installing from my same downloaded install file on another,
non-RAID, machine I have, and it works there (but OneNote is useless to
me on
that machine), so I know my download is good.

Following are some details into this problem that I have investigated, in
case they are useful. If anyone knows of a solution or workaround (short
of
getting rid of RAID), please let me know.

Microsoft, if you are listening, can you fix this install to work on RAID
configured machines? I really am interested in OneNote and will likely
buy
it, but obviously not if it won't install on my machine.

Details -

Trying to install generates a file in temp - "Microsoft Office OneNote
2003
Setup(0001).txt". Towards the end of the file I have -

Reading from
"C:\DOCUME~1\DAVID~1.STR\LOCALS~1\Temp\IXP000.TMP\SETUP.INI":
"Cache\LocalCacheDrive" (Default: )
Value:
Couldn't find a local cache drive.
Already cached file: DW20.ADM_1033
Already cached file: DW20.EXE_0001
Already cached file: DWDCW20.DLL
Already cached file: DWINTL20.DLL_0001_1033
Already cached file: DWTRIG20.EXE
Already cached file: ONOTE11N.MSI
Already cached file: OSE.EXE
Already cached file: PSS10O.CHM_1033
Already cached file: PSS10R.CHM_1033
Already cached file: SETUP.CHM_1033
Already cached file: SKU1A1.XML_0002_1033
Completed download for file: DW20.ADM_1033.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.ADM_1033
Download retry succeeded
Completed download for file: DW20.EXE_0001.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.EXE_0001
Download retry succeeded
Completed download for file: DWDCW20.DLL.

Then this sequence of errors/retries goes on for several more files,
then -

Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: SKU1A1.XML_0002_1033
Download retry succeeded
Finished CDCache Download, retrieving msi download info
6/13/2005 7:51:56 PM
Error 0x8007000f
Failed to get resource info.

Also, before dismissing the error box, a IXP000.TMP directory exists in
temp
with the OneNote install extracted. At the end of it is the following
section -

[Cache]
; The cache section provides settings for caching the install source
locally
; Value Default Description
; CDCACHE auto Option to specify cache level
; [auto, 0, 1, 2]
; LOCALCACHEDRIVE <predefined> Option to specify a drive to cache
; the install source to
; DELETABLECACHE 1 Option to display UI to remove
the
; cache at the end of setup [0,1]
; PURGE 0 Option to always remove cache at end
of
; setup [0,1]
CDCACHE=auto
;LOCALCACHEDRIVE=C:\
DELETABLECACHE=1
PURGE=0
ENFORCECACHE=1

Note that the localcachedrive is commented out and enforcecache is true.

I have tried copying this directory off (even to a CD) and installing
from
it, but I get the same error. I tried modifying this .ini by
uncommenting
localCachedrive and setting it to a directory, as well as setting
enforcecache=0. When I do this, I don't get the "Fatal error during
install"
message, the install goes further, past the point of entering the key
now,
and then it tells me the installation is corrupt and exits.

So, whatever this "localcachedrive" thing is about, seems to be the root
of
this problem, and it is activated by a RAID configuration. Changing this
would fix it, but changes to the install are prevented. Does anyone know
how
to workaround this issue or what localcachedrive is all about?

 

[Ben M. Schorr - MVP]

O.K., what you need to do is copy the entire OneNote installation CD onto a
rewritable medium (like a harddrive). Then find the Setup.ini file (in
\Files\Setup)and follow these instructions:

There will be a [CACHE] section in the INI file. The default setting for
LIS in this section is CDCACHE=auto. He will need to change this to
CDCACHE=0. Since it's not possible to edit a CD, he will need to copy the
CD to a folder on the hard drive before making the change. He should also
be advised that since he will not have source files on the local hard disk,
any installation of an update or service pack will require the CD. So he
will want to keep it handy.




--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

I've heard about the problem installing on RAID systems but I'm afraid I
don't know of any solutions off-hand. I'll check into it.


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for
assistance. Please post questions and replies here in the newsgroup.
Mahalo!

I, too, am having this problem, and I really want to use this software. I
have RAID 0 installed on my system. Windows XP Pro, 320 GB total on dual
drives, 1GB RAM. Microsoft? Anyone out there? Help, please.

Kellly B

I am trying to install the Trial version of OneNote, but I am getting
"Fatal
error during installation.". I have a simple Raid1 Mirror as my boot
(and
only) drive, and this appears to be the cause of the failure somehow. I
have
heard of others with the same problem, but I know of no solution yet.

I tried installing from my same downloaded install file on another,
non-RAID, machine I have, and it works there (but OneNote is useless to
me on
that machine), so I know my download is good.

Following are some details into this problem that I have investigated,
in
case they are useful. If anyone knows of a solution or workaround
(short of
getting rid of RAID), please let me know.

Microsoft, if you are listening, can you fix this install to work on
RAID
configured machines? I really am interested in OneNote and will likely
buy
it, but obviously not if it won't install on my machine.

Details -

Trying to install generates a file in temp - "Microsoft Office OneNote
2003
Setup(0001).txt". Towards the end of the file I have -

Reading from
"C:\DOCUME~1\DAVID~1.STR\LOCALS~1\Temp\IXP000.TMP\SETUP.INI":
"Cache\LocalCacheDrive" (Default: )
Value:
Couldn't find a local cache drive.
Already cached file: DW20.ADM_1033
Already cached file: DW20.EXE_0001
Already cached file: DWDCW20.DLL
Already cached file: DWINTL20.DLL_0001_1033
Already cached file: DWTRIG20.EXE
Already cached file: ONOTE11N.MSI
Already cached file: OSE.EXE
Already cached file: PSS10O.CHM_1033
Already cached file: PSS10R.CHM_1033
Already cached file: SETUP.CHM_1033
Already cached file: SKU1A1.XML_0002_1033
Completed download for file: DW20.ADM_1033.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.ADM_1033
Download retry succeeded
Completed download for file: DW20.EXE_0001.
Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: DW20.EXE_0001
Download retry succeeded
Completed download for file: DWDCW20.DLL.

Then this sequence of errors/retries goes on for several more files,
then -

Error 0x8007000f
Failed to get download cache path.
Retrying error for resource: SKU1A1.XML_0002_1033
Download retry succeeded
Finished CDCache Download, retrieving msi download info
6/13/2005 7:51:56 PM
Error 0x8007000f
Failed to get resource info.

Also, before dismissing the error box, a IXP000.TMP directory exists in
temp
with the OneNote install extracted. At the end of it is the following
section -

[Cache]
; The cache section provides settings for caching the install source
locally
; Value Default Description
; CDCACHE auto Option to specify cache level
; [auto, 0, 1, 2]
; LOCALCACHEDRIVE <predefined> Option to specify a drive to
cache
; the install source to
; DELETABLECACHE 1 Option to display UI to remove
the
; cache at the end of setup [0,1]
; PURGE 0 Option to always remove cache at
end of
; setup [0,1]
CDCACHE=auto
;LOCALCACHEDRIVE=C:\
DELETABLECACHE=1
PURGE=0
ENFORCECACHE=1

Note that the localcachedrive is commented out and enforcecache is true.

I have tried copying this directory off (even to a CD) and installing
from
it, but I get the same error. I tried modifying this .ini by
uncommenting
localCachedrive and setting it to a directory, as well as setting
enforcecache=0. When I do this, I don't get the "Fatal error during
install"
message, the install goes further, past the point of entering the key
now,
and then it tells me the installation is corrupt and exits.

So, whatever this "localcachedrive" thing is about, seems to be the root
of
this problem, and it is activated by a RAID configuration. Changing
this
would fix it, but changes to the install are prevented. Does anyone
know how
to workaround this issue or what localcachedrive is all about?

 

[KellyB]

Ben:

The problem for me is that I've got the program in the onenote.exe
download...any suggestions? I'm really stuck as to how I can use this
program.

Regards,
Kelly B

 

[grecinos]

You can download Winrar and extract the files to a directory. I tried
modifying the setup.ini file as described but that didn't seem to help.
I think I'm just gonna call Microsoft tomorrow and get a techie to
solve the problem.

Ben:

The problem for me is that I've got the program in the onenote.exe
download...any suggestions? I'm really stuck as to how I can use this
program.

Regards,
Kelly B

O.K., what you need to do is copy the entire OneNote installation CD onto a
rewritable medium (like a harddrive). Then find the Setup.ini file (in
\Files\Setup)and follow these instructions:

There will be a [CACHE] section in the INI file. The default setting for
LIS in this section is CDCACHE=auto. He will need to change this to
CDCACHE=0. Since it's not possible to edit a CD, he will need to copy the
CD to a folder on the hard drive before making the change. He should also
be advised that since he will not have source files on the local hard disk,
any installation of an update or service pack will require the CD. So he
will want to keep it handy.




--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[djh59]

I am another who would like to utilize the MS Office 2003 download but the
trial version is also giving me a "fatal error during installation" message.
The answer posted for relieving this problem is not working and does not
boost my trust in purchasing this product. I have had good experiences with
MS Office products in the past, but am reluctant to spend several hundred
dollars on software that won't even install!

You can download Winrar and extract the files to a directory. I tried
modifying the setup.ini file as described but that didn't seem to help.
I think I'm just gonna call Microsoft tomorrow and get a techie to
solve the problem.

Ben:

The problem for me is that I've got the program in the onenote.exe
download...any suggestions? I'm really stuck as to how I can use this
program.

Regards,
Kelly B

O.K., what you need to do is copy the entire OneNote installation CD onto a
rewritable medium (like a harddrive). Then find the Setup.ini file (in
\Files\Setup)and follow these instructions:

There will be a [CACHE] section in the INI file. The default setting for
LIS in this section is CDCACHE=auto. He will need to change this to
CDCACHE=0. Since it's not possible to edit a CD, he will need to copy the
CD to a folder on the hard drive before making the change. He should also
be advised that since he will not have source files on the local hard disk,
any installation of an update or service pack will require the CD. So he
will want to keep it handy.




--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Roland Schorr & Tower
http://www.rolandschorr.com
Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!

 

[Cinemagic]

Like the others, I cannot install OneNote.

At my home computer, I downloaded the trial of Office 2003. Then downloaded
the Trial of OneNote. I had Office 2000 Pro previously installed. Both
installs went well. I purchased Office 2003 Pro, uninstalled Office 2003
trial and Office 2000 completely, did not uninstall OneNote, and then
installed Office 2003 pro. Everything works fine on this computer.

On my office computer, I had tried to install Office 2003 trial, but kept
getting the Fatal Error message. I completely uninstalled Office 2000 Pro
and installed a new copy of Office 2003 Pro. This install went fine. And I
applied SP2. I tried to install the trial of OneNote (since it is this
computer that I would buy OneNote and use it.), but I get the "Fatal error
during installation" message. I do not have a RAID configuration. The error
point according to the log says" Failed to determine local cache information
from Office Source Engine. LocalCache has failed. EnforceCache has been set.
Exiting...Shutting down chained setup processing."
I extracted the files to a Temp directory and changed the EnforceCache from
1 to 0. This allowed me to get to the setup point where I would input a
serial number. I input the serial number and than got the "Source File
corrupt" message. I re-installed the MSXML files as one KB article suggsted,
but this did not work. I uninstalled Office 2003, tried installing OneNote,
but it did not install. I re-installed Office 2003 Pro without SP2 and tried
installing OneNote again - no go.

There is not that much difference in the OS configuration and programs
between the home and office computer. I can't help but thing there is a
registry error somewhere.

Like everyone else here, I'd sure like to find a solution. I'm liking
OneNoe at the house, but can't buy it until I know I can install it.

 

[Caroline C]

Same issue. Same tests on 32bit vs. 64 bit IDE/SATA systems. Same result.

Six months since the issue was reported ... is there going to be a fix so
that we can download and try this product?

 

[Caroline C]

Bump!!

Still cannot install, but would like to be able to.

 

[Rusty D]

Like others, I have the same problem trying to install OneNote using the
60-day trial link from Microsoft's site. Looking at the log file, it appears
to be in determining the cache info . . .

Reading from "C:\DOCUME~1\Rds\LOCALS~1\Temp\IXP000.TMP\SETUP.INI":
"Cache\LocalCacheDrive" (Default: )
Value:
Error 0x80070057
failed to determine if drive was removable: C
Error 0x80070057
Couldn't determine what drive to cache on.
Error 0x80070057
Failed to determine local cache information from Office Source Engine.
LocalCache has failed. EnforceCache has been set. Exiting...
Shutting down chained setup processing.

I have a Dell 8300 system 2.5MHz w/512MB, 120GB drive, XP Pro with SP2, MS
Office Pro 2003 with all updates applied.

Would like to try it out before I buy . . . but if 60-day trial doesn't work
???

 

[Richard Winter]

Hmm. Over SIX MONTHS down the line and still no fix... A friend of mine just
bought a tablet pc with OneNote, and I love it. It would be great if I could
try it at home without time constraints. Same problems as these posts, and
many, many other posts elswhere. None of the solutions supplied here or from
other sites help. I've tried em *all*. Microsoft, are you listening? I'm not
about to shell out for OneNote if I don't know for 100% certain that it will
work on my brand new pc.

Athlon 64 dual core, single SATA HDD (no RAID setup), blah blah blah. Like
so many people with this same problem.

Come on MS, get your behind into gear. Please?