Forgot password, new PC, old PC still available

[Bob]

Here is the scenario>
An end user in my domain has a new PC, and I have copied his Groove account
to it. When I launch Groove on the new PC, he needs to enter his password,
which he doesn't remember and never will.

On the old PC, I launch Groove and it remembers his password, so I can get
in, however, because he set Groove to remember his password, I never get the
login screen to see his password hint or select the "Forgot your password?"
link to have a new one sent to him.

On the old PC, when I go into the Options/Preferences/Account and try to
deselect "Remember password", it ASKS FOR THE PASSWORD, which I don't know
and he doesn't remember and never will.

Does anyone else see the extremely failed logic in this situation? Is there
a way to break this circular logic? Is this a lost cause?

 

[Jansen, Jeroen2]

Hi Bob,

The only option I can think of is when you are using Groove client with
Groove Hosted services or On site Groove Servers.
If you have that in place you can use the Groove Data Recovery tool
(DRAT.exe) you find that tool in C:\Program Files\Microsoft Office\Office12
It will allow you to reset the password if you have the private key of your
Groove enviroment.
As I stated before this only works if you are on a Groove domain with Hosted
Services or Onsite Servers. We also call this managed Groove Accounts.

see ya

Jeroen Jansen

 

[Bob]

We d not have Groove managed accounts. Does anyone have any ideas on any
other way to get this working again, or is this just one more of the reasons
for why i hate Groove?