Graphics don't display in Publisher 2002

[Mary Sauer]

Your issue is not a Publisher issue. You are experiencing hardware problems. Your
best solution would to look at the support documents found on the Intel site.
http://search2.intel.com/support/de...s&as_oq=&as_eq=&selFamily=All&selLine=&num=10

 

[gollyg]

I would assume many tens of thousands of

No, you are not. Dozens of users report this issue in this newsgroup every
week.

Then why hasn't it been fixed?

 

[Ed Bennett]

Then why hasn't it been fixed?

The issue is not limited to your particular card. Many different video
adapters (primarily Intel's and ATI's newer cards) exhibit the issue. ATI
have managed to (slowly) fix the problem. Intel seem to be even more
reticent about releasing drivers than ATI. I don't know why it hasn't been
fixed, I'm not the person to ask.
Intel's Pro/Wireless 2200BG wireless network card was a complete dog of a
product for about 2 years until Intel finally released a set of firmware and
drivers that worked properly. Now it works really well, but if you want to
run Windows XP 64-bit edition, you can't, as Intel refuse to release 64-bit
drivers.

 

[gollyg]

I spoke with Tech. support at Dell. They told me this driver is not the
correct one for this hardware, even though it's listed for the 915G Express
Chipset Family. Dell told me the latest driver available for this adapter is
the one from the Dell web site, dated November 2004.

 

[gollyg]

Dell also told me (8/8/05) the problem is not a hardware problem, and not
necessarily a bad driver. Their conjecture is that there is a corrupted file
in Windows XP that prevents proper access to the driver. They told me to
reinstall Windows. Great! I feel caught between Microsoft and Dell with Intel
on the sidelines chuckling... So much for brand names!

 

[gollyg]

Dell says the problem is NOT in the video adapter, but the Microsoft XP
operating system has become corrupted and cannot access the driver correctly.
They recommend reinstalling Windows XP. Any comments?

 

[Ed Bennett]

Dell says the problem is NOT in the video adapter, but the Microsoft
XP operating system has become corrupted and cannot access the driver
correctly. They recommend reinstalling Windows XP. Any comments?

Dell tech support will always tell you to reinstall Windows.
It may or may not fix the problem.

Dell are most likely using a customized version of the 915G Express chipset,
which requires them to tweak the generic Intel drivers to allow them to be
used.
If the Intel drivers are newer than the Nov 04 Dell drivers, then the Dell
drivers have not been updated to the latest version to match driver
development by Intel (which is foolish, as Intel always take years to get a
fully-functional driver set out).

I am certain beyond all reasonable doubt that Dell's drivers are at fault
here. I would testify in court to that effect.

 

[gollyg]

I did some further testing. With the hardware accelerator moved back up to
the highest setting,the graphics seem to work fine in MS Word, MS Excel and
other software. I have Word, Excel and Outlook installed from Office 2003.
Publisher 2002, which was not part of the Office 2003, was installed
independently from a stand alone purchase, and that seems to be the only
program I'm having this graphics problem with (although it worked fine on my
old computer). My first question is: do you think this problem will be
resolved if I upgrade to Publisher 2003?
Secondly, you say the problem is in the Dell drivers. I can't seem to find a
compatible Intel driver. So where do I get a compatible driver that will
solve the problem? Or do I have to buy a new graphics card for my brand new
Dell computer?

 

[Ed Bennett]

My first question
is: do you think this problem will be resolved if I upgrade to
Publisher 2003?
No.

Secondly, you say the problem is in the Dell drivers. I can't seem to
find a compatible Intel driver. So where do I get a compatible driver
that will solve the problem? Or do I have to buy a new graphics card
for my brand new Dell computer?

You could of course buy a new graphics card, or you could try and bug Dell
until they produce some new drivers that fix the problem.

 

[gollyg]

do you think this problem will be resolved if I upgrade to Publisher 2003?

No.

Why not?

You could of course buy a new graphics card, or you could try and bug Dell
until they produce some new drivers that fix the problem.

I don't think Dell will build a new driver just for me. Especially given
that they deny that the driver is a problem! I need a practical solution.

 

[Ed Bennett]

Why not?

Because many other users have reported the same problem running similar
graphics cards with Publisher 2003, and Publisher 2003 shares a lot of its
code with Publisher 2002

I don't think Dell will build a new driver just for me. Especially
given that they deny that the driver is a problem! I need a practical
solution.

If everyone bugs Dell enough, then they might just consider accelerating
their driver development program to a stage where they will be able to
release working drivers soonish.

One user has reported success by toggling the check box in Tools > Macro >
Security > Trusted Publishers > Trust all installed templates and add-ins.

Any screen saver that relies on Direct3D will not work when the hardware
acceleration is turned down such that Direct3D is disabled, which is the
option that is required for Publisher to work correctly under these
circumstances.

I suppose you could try running Publisher in compatibility mode - I'm not
sure if that would help.

 

[hilP]

gollyg- I have read with interest your postings as well as tons of others on
this issue. I have Publisher 2003 and the same computer you have, drivers
and all. I am now going to call Dell and give them my input because thanks
to you and Ed, I sort of understand the problem. I don't understand why it
just now started, I used to be able to see my pictures and clipart, and now
suddenly it is just the little empty box.

hilP

 

[JoAnn Paules [MSFT MVP]]

Dell doesn't make the graphics card/chip nor do they make drivers.

 

[Mary Sauer]

I sent the poster here:
http://downloadfinder.intel.com/scripts-df-external/Support_Intel.aspx
Intel will scan your computer to ascertain what driver you need. The link in is in
the right pane in the "Download Assistance" dialogue.

This is where you find your driver. Earlier in this thread the poster said he/she
could not install the driver, it may work for you.

 

[Ed Bennett]

Dell doesn't make the graphics card/chip nor do they make drivers.

Many of the biggest OEMs that buy hardware in bulk have it tweaked to their
specifications. This is most noticeable on notebooks - if you use an ATI
card on a notebook, you can't normally get the drivers from ATI, but have to
wait until your OEM releases the version for their implementation of it.
I would guess that Dell are using the same approach on their desktops.

 

[hilP]

I don't know very much about this stuff, although now I know probably more
than I would choose to! My driver, whatever that really is, must be updated
because when I tried, it said "this driver cannot be installed on this
hardware" just like the other person who has my same problem. I just want to
be able to do my newsletter, I don't have time or the intellect to get deep
in my computer. For me, I will just use a different program than Publisher,
and call Dell to complain.

 

[JoAnn Paules [MSFT MVP]]

It's not a Dell issue. It has to do with your video chip and Dell didn't
make that - Intel did. You can try contacting them but I fear that they will
deny any known issues, assuming they bother to respond at all.

 

[hilP]

Thank you. Well, Dell sold it to me, so it seems like they should take some
responsibility. But, I have invested too much time already, waited on hold
for someone at Dell today for a half hour before I hung up. I really don't
understand how it could work one day and then never again, but I will just
try another program for what I am doing. Thanks again to all who have helped!

It's not a Dell issue. It has to do with your video chip and Dell didn't
make that - Intel did. You can try contacting them but I fear that they will
deny any known issues, assuming they bother to respond at all.

--

JoAnn Paules
MVP Microsoft [Publisher]

I don't know very much about this stuff, although now I know probably more
than I would choose to! My driver, whatever that really is, must be
updated
because when I tried, it said "this driver cannot be installed on this
hardware" just like the other person who has my same problem. I just want
to
be able to do my newsletter, I don't have time or the intellect to get
deep
in my computer. For me, I will just use a different program than
Publisher,
and call Dell to complain.

 

[Ed Bennett]

It's not a Dell issue. It has to do with your video chip and Dell
didn't make that - Intel did. You can try contacting them but I fear
that they will deny any known issues, assuming they bother to respond
at all.

JoAnn, read my response to your previous post.

 

[gollyg]

So let's recap.
I buy a computer manufactured by Dell which comes with a video card made by
Intel and software made by Microsoft. It's video adapter and driver may or
may not have been customized or 'tweaked' by Dell. Regardless, the software
doesn't work the way it's supposed to. Nobody wants to take responsiblility
or fix the problem. Everyone wants to point a finger at the other guy. Where
does that leave us, the consumer?
It seems to me that if Dell and Microsoft and Intel are working together to
get their products into the same computer, they should work together to
resolve such problems.
I again contacted Dell, but received no response.
At this point, I am living with a computer with no screensaver, which I
sacrificed in order to use Publisher. Shouldn't I be entitled to both?