Groove Hangs Up-- help!

[kroonch]

Lately Groove does not work right. I start the program up fine, but as soon
as I click on a workspace it hangs up. I have looked at my System logs and
it's definitely the Groove program itself that hangs up. I've tried running
Groove just by itself, doesn't work. I've tried uninstalling and reinstalling
Groove and that doesn't work. I've tried uploading an account already made,
that doesn't work. I've tried creating a brand new account, that doesn't
work. Any suggestions?

 

[Sara Xue]

hi kroonch,

according to your description, after created a new Groove account this issue
still persists. Based on my experience, this issue should related to the
Groove program. Therefore, I would like to suggest that you can perform the
following steps to completely uninstall Groove and reinstall it:

Step 1:
======
Log into Groove using the account you plan to save. From the Options menu,
choose Preferences, go the Account tab, and click the Save Account As File...
button to create an account file. If you have any workspaces in which you are
the only member, please Save the workspace as an archive file. Save the files
to your computer.

Then please perform next step:

Step 2:
=======
Log in the administrative account of your computer. I would like to suggest
you can run the Groove clean utility first. This will remove all account
information from this device. This information will be recoverable and the
account will need to be restored from a backup or a new account will need to
be created. To run the groove clean utility, completely shut down Groove via
the icon in the system tray.

1. Right-click on the Groove icon in the system tray, and choose Exit
Groove (Shut Down Groove in 2.x).
2. Click the Windows Start button and choose Run.
3. Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe
4. In the Run box, add "-all" to the end of the command line, so it reads:
"C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe" -all
5. Click OK.

Then please perform next step:

Step 3:
=======
Log back in the administrative account of your computer. Uninstall Groove
from Add/Remove Programs. Reboot the computer. Open Windows Explorer and
check for the following folders, if they exist, please right click the
folders and rename them:

C:\Program Files\Groove Networks

C:\Documents and Settings\All Users\Application Data\Groove Networks

C:\Documents and Settings\%username%\Local Settings\Application Data\Groove
Networks

Note: You can add "_OLD" (without quotation marks) to the original folder
name as the renamed name.

Then please perform next step:

Step 4:
======
Click Start, Run and type regedit. Click OK. Look for the following registry
key:

HKEY_LOCAL MACHINE\SOFTWARE\Groove Networks

If this key is present, rename it. Exit the registry editor tool. Reboot the
computer.

Then please perform next step:

Step 5:
======
Log in the administrative account of your computer, and reinstall Groove
3.1. If your company has your own Enterprise Management Server to manage
Groove Accounts, please contact your Groove Admin to send the installer to
you. If your Groove account is un-managed, please download the setup.exe file
from the following URL:

Full Install file link:

http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

Do not set up any account. Upon completion of the install, reboot and log
back in the administrative account. This will ensure that all dlls are
registered. When groove starts you should be prompted for an account
information. Select using the existing Groove account and restore your old
account with the archive account file:

Please refer to the following article to restore the saved account and
download the data back:

Restore account:

http://docs.groove.net/htmldocs/gui...counts_account/accounts_account_restoring.htm

Downloading workspace data from another computer or workspace member

http://docs.groove.net/htmldocs/gui...s_managing/spaces_managing_fetching_space.htm

Is this issue resolved?

 

[kroonch]

Sara Xue,

I appreciate you responding back! The first bit of your information(Steps
1-3) was not helpful seeing that I had already deleted Groove prior to
posting my first message. I didn't save any of my account information, but I
did go to the register and see if any of those files were there- they were
not. I did go to the components site
(http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm) you
had put on there and downloaded it through that site. It prompted me to
either get a new account or use an existing one. So I just signed in with an
account I already had. It looked OK- recognized all my workspaces etc. But
all the workspaces are under a category called "Downloading" it's been taking
a long time and there seems to be no activity going in or out.
So I cancelled all downloads except for one of my small workspaces. And it's
still saying "Downloading."
Should I have signed in on a brand new account and just invited myself to
the workspaces later on?

Also, this is for the Groove 3.1 version. I recently upgraded to the Beta
version so I'm not sure if that may have an effect on trying to DL my
workspaces. However I don't want to upgrade to the Beta 2 version because
it's a $1.50 charge each time you DL... I don't want those $1.50 to add up if
I have to keep DL the version...

Any other suggestions?
I appreciate it,
kroonch

 

[kroonch]

OK Sara Xue,

I have Groove 3.1 downloaded on this computer and have now seemed to get
into the workspaces and change files OK. HOWEVER... I now can't see anyone
else on my contact list (it says they're offline when clearly they're right
next to me and I see they ARE online). I also can't tell if anyone is IN a
workspace or not. It shows the synchronization window alert pop up saying a
workspace has undread data when someone else is in it. Also, I changed a file
but nobody in my office can see my changes.. it says synchronization error.
It's not playing very nicely in general, haha. Any suggestions?

thanks