How to track administrative tasks

[PMMakesSense]

As part of a project I am managing, I have a administrative task (call it
prod support) that I have to commit 2 hours a week to. Basically, I need to
set aside 2 hrs per week to answer questions from my users whether or not I
use them or not. If I go over the 2hr limit during a given week, my
commitment for the remainder of the task is still 2hrs per week. Typically
this is not a 'project' type of task, but it does impact my resource leveling.

I hope this isn't too confusing.

Does anyone have any suggestions on how to best set this type of task up and
track it in MS Project 2003?

 

[Al]

You can set up a recurring task with 2 hrs of work efforts each week...
Insert>Recurring Tasks