N
Nancy
Hello I have a problem which I can not solve.
Yesterday I uninstalled Norton Antivirus. After that there was a power
failure and the pc went black. Then I had problems with my windowsXP also. I
repaired the windows xp through my cd but I have one problem with office.
Whenever I click on any office file I get a Windows Installer message which
says: "The feature you are trying to use is on a CD-Rom or other removable
disk that is not available" "Insert the Norton antivirus 2005 disk and click
OK". "user source: [PRODUCT NAME] [LABEL]
Even after fixing WinXP this problem remains. I had a register scan with the
"registry mechanic program" and there is nothing that has to do with Norton
there. I am not sure if this problem has something to do with the power
failure or with the uninstall of Norton antivirus. But the problem exists.
When I get that Window Installer message after clicking on an office file,
after clicking "Cancel" for 3-4 times the file finally opens.
If I create a new office file now and I try to open it later I get a Windows
Installer message that says "Preparing to install".
Please help me because I have no idea what to do and I am desperate.
I have office2003 professional.
Yesterday I uninstalled Norton Antivirus. After that there was a power
failure and the pc went black. Then I had problems with my windowsXP also. I
repaired the windows xp through my cd but I have one problem with office.
Whenever I click on any office file I get a Windows Installer message which
says: "The feature you are trying to use is on a CD-Rom or other removable
disk that is not available" "Insert the Norton antivirus 2005 disk and click
OK". "user source: [PRODUCT NAME] [LABEL]
Even after fixing WinXP this problem remains. I had a register scan with the
"registry mechanic program" and there is nothing that has to do with Norton
there. I am not sure if this problem has something to do with the power
failure or with the uninstall of Norton antivirus. But the problem exists.
When I get that Window Installer message after clicking on an office file,
after clicking "Cancel" for 3-4 times the file finally opens.
If I create a new office file now and I try to open it later I get a Windows
Installer message that says "Preparing to install".
Please help me because I have no idea what to do and I am desperate.
I have office2003 professional.