Installer Terminated Prematurely

[Q]

I recieve the aboce message when installing office 2000
on XP. Win98 is OK.

Event Viewer Shows

Product: Microsoft Office 2000 Premium -- Internal Error
2755: Please contact product support for assistance.

AND THEN

=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINDOWS\system32\OLEAUT32.dll
Function: 0x77138bbb
=====================================================

Registers:
EAX:014B1F68 EBX:00000027 ECX:F0000000 EDX:0155B770
ESI:F0000000 EDI:015D4F44
CS:EIP:001B:77138BBB SS:ESP:0023:00B0C9A8 EBP:00B0CD2C
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010286

Call stack:
Address Frame
77138BBB 00B0CD2C 0
-- 0x016D15A0 0x00000000 0x01528908 0x0151D9C8
7648E962 00B0E020 0
-- 0x016D15A0 0x00000000 0x01528908 0x0151D9C8
7648EB54 00B0E040 0
-- 0x000A59F8 0x016D15A0 0x00000000 0x01528908
76473E79 00B0E6F4 0
-- 0x0149A9FC 0x01547074 0x00000000 0x77E9BB86

 

[Ian Baird [MS]]

Hi Q,

Try the following to see if it resolves it for you.

Copy Oleaut32.dll from the Office 2000 CD-ROM
-------------------------------------------------------
1. Quit all running programs.
2. Insert the Office 2000 CD-ROM into the CD-ROM drive or DVD-ROM drive.
3. Click Start, point to Programs, and then click Windows Explorer.
4. In the Office 2000 CD-ROM, browse to the System folder, copy
Oleaut32.dll, and
then paste it into C:\.
5. Restart the computer in MS-DOS mode.
6. Type the following at the MS-DOS prompt, and then press ENTER:

" copy C:\oleaut32.dll c:\windows\system\oleaut32.dll" (without the
quotation
marks)

NOTE: The path may vary, according to the installation folder of Windows
and your
computer's operating system (for example, Winnt\System32).
NOTE: If you are asked to overwrite, press Y and then press ENTER.

7. Run Office Setup, click Repair Office, and then click Reinstall.

Regards,

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

 

[Ian Baird [MS]]

Hi Q,

Try the following to see if it resolves it for you.

Copy Oleaut32.dll from the Office 2000 CD-ROM
-------------------------------------------------------
1. Quit all running programs.
2. Insert the Office 2000 CD-ROM into the CD-ROM drive or DVD-ROM drive.
3. Click Start, point to Programs, and then click Windows Explorer.
4. In the Office 2000 CD-ROM, browse to the System folder, copy
Oleaut32.dll, and
then paste it into C:\.
5. Restart the computer in MS-DOS mode.
6. Type the following at the MS-DOS prompt, and then press ENTER:

" copy C:\oleaut32.dll c:\windows\system\oleaut32.dll" (without the
quotation
marks)

NOTE: The path may vary, according to the installation folder of Windows
and your
computer's operating system (for example, Winnt\System32).
NOTE: If you are asked to overwrite, press Y and then press ENTER.

7. Run Office Setup, click Repair Office, and then click Reinstall.

Regards,

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

 

[Ian Baird [MS]]

Hi Q,

Try the following to see if it resolves it for you.

Copy Oleaut32.dll from the Office 2000 CD-ROM
-------------------------------------------------------
1. Quit all running programs.
2. Insert the Office 2000 CD-ROM into the CD-ROM drive or DVD-ROM drive.
3. Click Start, point to Programs, and then click Windows Explorer.
4. In the Office 2000 CD-ROM, browse to the System folder, copy
Oleaut32.dll, and
then paste it into C:\.
5. Restart the computer in MS-DOS mode.
6. Type the following at the MS-DOS prompt, and then press ENTER:

" copy C:\oleaut32.dll c:\windows\system\oleaut32.dll" (without the
quotation
marks)

NOTE: The path may vary, according to the installation folder of Windows
and your
computer's operating system (for example, Winnt\System32).
NOTE: If you are asked to overwrite, press Y and then press ENTER.

7. Run Office Setup, click Repair Office, and then click Reinstall.

Regards,

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.

 

[Ian Baird [MS]]

Hi Q,

Try the following to see if it resolves it for you.

Copy Oleaut32.dll from the Office 2000 CD-ROM
-------------------------------------------------------
1. Quit all running programs.
2. Insert the Office 2000 CD-ROM into the CD-ROM drive or DVD-ROM drive.
3. Click Start, point to Programs, and then click Windows Explorer.
4. In the Office 2000 CD-ROM, browse to the System folder, copy
Oleaut32.dll, and
then paste it into C:\.
5. Restart the computer in MS-DOS mode.
6. Type the following at the MS-DOS prompt, and then press ENTER:

" copy C:\oleaut32.dll c:\windows\system\oleaut32.dll" (without the
quotation
marks)

NOTE: The path may vary, according to the installation folder of Windows
and your
computer's operating system (for example, Winnt\System32).
NOTE: If you are asked to overwrite, press Y and then press ENTER.

7. Run Office Setup, click Repair Office, and then click Reinstall.

Regards,

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.