Installing Office Pro 2003

[Brandy]

I purchased this through the Home Use Program at my work. I installed it and
everything seemed fine until today. Every time I would try to open a Word
document it would do some kind of strange "installer" thing and then not
work. So I uninstalled the whole Office 2003. But now I can't reinstall it. I
put in my key ... then it starts doing its thing. And then pops up with a box
that it could not install the program and wants to report the issue to
Microsoft or whatever. I'm SO frustrated.

 

[Susan Ramlet]

Hi, Brandy,

Try these first:

1. Run the Windows Installer Cleanup Utility to remove registry references
to Office 2003.
http://support.microsoft.com/kb/290301/en-us

2. Clean out your temp folder: probably c:\windows\temp, c:\windows\tmp,
c:\winnt\temp, c:\winnt\tmp, c:\temp or c:\tmp

3. Run a scandisk

4. Defragment your hard drive

5. Reboot your PC and try to re-install Office. You may want to install it
as the administrator.

If that doesn't work, or if you need information about doing any of those
steps, please post back. Please include what operating system you are
using.

 

[Brandy]

Susan -- When I run Windows Installer Cleanup Utility, how do I know which
things to delete?? It gave me a list of stuff and I don't know what is what
.....

 

[Susan Ramlet]

Anything that refers to Office 2003. Is there anything listed that is
related to that?

 

[Brandy]

No. There is no mention of Office 2003 in the list.

 

[Brandy]

I RAN SCANDISK. DEFRAGMENTED. TRIED TO REINSTALL. IT WON'T DO IT. I'M SO
FRUSTRATED. I'M JUST TRYING TO INSTALL THE WORD AND EXCEL PORTION OF OFFICE.
THAT'S ALL I WANT/NEED RIGHT NOW. ARRGGG

 

[Brandy]

WHEN I AM TRYING TO INSTALL THE PROGRAM ... THE MESSAGE THAT APPEARS ON THE
SCREEN RIGHT BEFORE SETUP DISAPPEARS AND IT TELLS ME THERE IS AN ERROR SAY:

ROLLING BACK INSTALLATION
CAREMOVEOFFICE9LANGUAGERESOURCEKEYSRB

ANY IDEA??

 

[JoAnn Paules]

Idea #1 - Lose the caps and stop shouting at us.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[Brandy]

I'm sorry!!! I didn't think about the caps being on b/c I had them on to type
in the key for the Office 2003 installation ... that still isn't working.

Any ideas to the question I asked above?

 

[JoAnn Paules]

Not really because I'm having a hard time reading it. between all caps and
no spaces, my eyes just go blurry.

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[Brandy]

Well the part that doesn't have spaces is b/c that is exactly what the
installtion screen had on it.

It read:

Rolling Back Installation
caREMOVEOFFICE9LANGUAGERESOURCEKEYsRB

 

[JoAnn Paules]

Are you using the original CDs to do your install?

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375

 

[Susan Ramlet]

Great; then it may be cleared out. Try the rest of the steps and try to
re-install Office. If that doesn't work, you may need to contact Microsoft
Product Support.

 

[Bob Buckland ?:-\)]

Hi Brandy,

What MS Office or Word products are listed in Add/Remove Programs in the Windows control panel and in Start=>All Programs?
The error message appears that it may be referring to MS Office 2000.

=====================
Well the part that doesn't have spaces is b/c that is exactly what the
installtion screen had on it.

It read:

Rolling Back Installation
caREMOVEOFFICE9LANGUAGERESOURCEKEYsRB >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*