It does not go past 10%

[Bo]

When I try to install the update engine I follow the instructions, but the
progress only goes to 10%.... is there anyone who has experienced the same
problem and do you have a solution?

 

[Ryan Asdourian [MSFT]]

Please try lowering your security settings or adding office.microsoft.com to
your Trusted Sites list.

Thanks,
Ryan

 

[spiderrman]

Please try lowering your security settings or adding office.microsoft.com to
your Trusted Sites list.

Thanks,
Ryan

I have seen this same answer I don't know how many times.
For whatever reason (a recent security patch perhaps) sometime in the
last two weeks updating has gone south. I had been using it regularly
without problems with the same settings. Why would the settings have
to be changed unless the update engine has changed and there is a bug
in installing it.

 

[Milhouse Van Houten]

I have seen this same answer I don't know how many times.
For whatever reason (a recent security patch perhaps) sometime in the
last two weeks updating has gone south. I had been using it regularly
without problems with the same settings. Why would the settings have
to be changed unless the update engine has changed and there is a bug
in installing it.

I agree -- and it doesn't work even if you do that.

 

[Sky King]

When I try to install the update engine I follow the instructions,
but the progress only goes to 10%.... is there anyone who has
experienced the same problem and do you have a solution?

It could be that your anti-virus software is being overly aggressive in
real-time scanning of the download/install package, thus creating a time out
situation and preventing the full install.

Or that (possibly due to failed attempts) you have a corrupted version of
the control in place and your system stalls trying to resolve the
replacement.

Give this a try:

Open Windows\Downloaded Program Files. For ease of reading, set the View to
Details. Do you have an entry there named "Office Update Installation
Engine"? If so, right-click it and select Remove.

Next open IE and put this in the Address line:
http://office.microsoft.com/officeupdate/content/opuc.cab You will be
prompted about the file, save it in C:\Temp (it is 142KB). When the
download is complete, use Windows Explorer to open C:\Temp; open the
OPUC.CAB file and extract the contents to C:\Temp. Then right-click the
OPUC.INF file and select Install.

Last, temporarily turn off your AV real-time scanning, and turn off any
download accelerators or assistance programs you have installed.

Now browse to the Office Update site
(http://office.microsoft.com/en-us/officeupdate/default.aspx) and give it
another try. Anything?

Don't forget to turn your AV back on when done.


--

....Sky

Tom "Sky" King
=============

 

[Milhouse Van Houten]

Open Windows\Downloaded Program Files. For ease of reading, set the View
to Details. Do you have an entry there named "Office Update Installation
Engine"? If so, right-click it and select Remove.

Next open IE and put this in the Address line:
http://office.microsoft.com/officeupdate/content/opuc.cab You will be
prompted about the file, save it in C:\Temp (it is 142KB). When the
download is complete, use Windows Explorer to open C:\Temp; open the
OPUC.CAB file and extract the contents to C:\Temp. Then right-click the
OPUC.INF file and select Install.

Last, temporarily turn off your AV real-time scanning, and turn off any
download accelerators or assistance programs you have installed.

Now browse to the Office Update site
(http://office.microsoft.com/en-us/officeupdate/default.aspx) and give it
another try. Anything?

Good try, but it makes no difference. I'm always offered the ActiveX
control, I give it the OK, and it dies at 30%. I was hoping the absence of
the "Office Update Installation Engine" would somehow prompt it to work, but
no. This is all very odd, since back a couple weeks ago on Super Tuesday, I
installed several Office updates with no problem (the ActiveX control was
obviously installed and working then). It's almost like that update did
something. Even the few things here do nothing:
http://office.microsoft.com/en-us/assistance/HA011357171033.aspx