Konica Printer Problem in Publisher

[Tim]

Hello,

I have a Konica 7075 IP-601 printer on our network. At
random times, users cannot print from within Microsoft
Publisher to just this particular printer. Here are some
facts about this problem:

- They can print Publisher documents to any other printer
- They can print from any other application to the Konica
- The problem occurs identically on each users' computer
- Two of the users' computers have had their PC's totally
reloaded recently, and the problem occurred both before
and after the reloading
- Before the reloading, the two users were using
Publisher 2002 and now they are using 2003; the problem
is the same in both versions
- The problem doesn't happen all the time; one user had
been printing just fine to the Konica from within
Publisher for weeks, and then yesterday it stopped
working again

Here is the specific error message I'm getting:
"There is a problem with your printer settings. Your
printer has given Publisher an invalid value and the
printer could not be correctly initialized. Check your
printer settings in the Windows Control Panel."

Does anyone have any thoughts on this? I've been dealing
with this problem for awhile and I'm about at my wits end.

Thanks.

 

[Mary Sauer]

A new driver?
http://www.konicabt.com/Support/Drivers/index.html

 

[Tim]

Thank you for responding! I just downloaded the driver
again and compared file versions, and it's the same
driver version. I forgot to mention in my list that I
have uninstalled and reinstalled the driver from both the
server and the client PC's. Any other thoughts? I am
going to verify with our local Konica dealer that I chose
the correct options when downloading the driver, but it
should be fine because, again, it prints fine in every
other context.

 

[Mary Sauer]

When you uninstall the driver, a dialogue will come up asking about files not being
used, click yes to this dialog. Re-boot and then re-install.
Some companies offer a cleanup utility when the driver has failed.

 

[Tim]

Thank you again,

I had actually gone into Server Properties and completely
deleted and reinstalled the driver from scratch. I am
going to our client in a few moments and we will try
restarting the copier/printer and then the PCs and then
the server to see if it corrects the problem.

 

[°°°MS°Publisher°°°]

Konica is as bad as HP.
If you buy lemons like HP or Konica you must expect trauma.
Learn to buy quality brands like Kyocera or Canon.

--

 

[Brian Kvalheim - [MS MVP]]

Hi °°°MS°Publisher°°° ([email protected]),
in the newsgroups
you posted:

|| Konica is as bad as HP.
|| If you buy lemons like HP or Konica you must expect trauma.
|| Learn to buy quality brands like Kyocera or Canon.


Actually, HP is the best there is out there for printers. But I agree Konica
is pretty sloppy stuff in laser printers. Almost as bad as Canon.

However, Konica make AWESOME digital copiers. (and the old analog copiers as
well).

--
Brian Kvalheim
Microsoft Office Publisher MVP
Official Publisher MVP Site:
http://www.kvalheim.org

This posting is provided "AS IS" with no warranties, and
confers no rights.