Managing accounts in public directory

E

exp.infosec

I had a computer crash, wiping out all the information on my prior Groove
account that was stored locally. After recovery, I created a new account
with the same display name to get working again. Evidently, a dumb mistake
on my part.

The problem is there are now 2 entries in the public directory with the same
name and thus an identity conflict. I can't remove the old account through
Groove because the local installation was destroyed, and recognizes only the
new account.

How can I delete the old account from the public directory to resolve the
conflict? The account is no longer available to manage from within Groove.

Thanks for any help.
 
E

exp.infosec

Not exactly active management, but at least there is some way out.

Thanks for the information!
 
E

exp.infosec

Yes, I understand these instructions, but the problem was that when the
computer crashed, I lost all the existing identity information. I should
have sent a copy of my account information to myself in an email, but of
course never got around to it. :-(

That was the problem that prompted my post, and I admit I'm a bit chagrined
that there is no apparent way to manage accounts except from within Groove,
with the proper credentials already in place. I'd rather have the ability to
intentionally remove the account, such as through some sort of account
management interface to the Groove server, than wait and hope that expiring
the account resolves the conflict. I know that has its own set of perils,
and I'm not ignoring them either; I'd just prefer active over passive
management.

Thanks again.
 
J

Jenay Hallickson

I am having this same issue except that the person recreated a profile and
the previous profile was the only manager, so I am unable to do anything.
Can you help?
 

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