S
squishy
I submitted the following online report. Please read my explanation very
carefully......
_______________
--- Original Message ---
From :XXXXXX@ hotmail.com
Sent : Thursday, April 19, 2007 11:44:32 PM UTC
To : LMAIL.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject : Windows Live Hotmail:Sign In/Connection:Unable To Connect:Other
Service:
Windows Live Hotmail
What type of problem do you have?
Sign In/Connection
Unable To Connect
Other
Full Name:
XXXXX XXXXXXXXX
What e-mail address would you like a response sent to?
XXXXXX@ hotmail.com
Primary e-mail address/member ID associated with the account you are
inquiring about:
XXXXXX@ hotmail.com
Be specific when describing your problem. The details that you include
enable us to promptly send you the most likely solution to your issue.
Outlook 2007 has stopped connecting to Hotmail. I have deleted and
re-entered my account and even deleted and created a new PST file. Nothing
works. It fails to connect and continually asks for my account password.
No matter how many times I enter it, it will not connect. My XP/2003
Outlook connects fine. I connect fine via the web. Only Outlook 2007 will
not connect.
Frequency of the issue
Always
What is your ISP?
Bellsouth / AT&T
Type of Internet connection:
DSL
Have you recently installed any new software (if you enter yes please add
more comments in the text box above)?
No
Which operating system are you using?Windows Vista: Mozilla/4.0 (compatible;
MSIE 7.0; Windows NT 6.0; Embedded Web Browser from: http://bsalsa.com/;
SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506;
InfoPath.2; .NET CLR 1.1.4322)
Which browser are you using: IE7
Location: en-us - English (United States)
Type of Support: E-mail Support
_______________
Now....how many problems can you find with the helpful Microsoft rep's
response below?
_______________
Dear XXXXXX,
Thank you for contacting Windows Live Hotmail Technical Support. This is
Raymond, and will be assisting you about your concern on your account.
Moreover, that you seemed to unable to gain access to Outlook or Outlook
Express. I have viewed your concern and I understand the frustration and
inconvenience this may have caused. And I will glad helping you sort out
this concern and to have access to your account without any problem.
XXXXXXX, base on our records your account is working well. I suggest that
you reconfigure your account on Microsoft Outlook or Outlook Express. Please
visit the links below that will guide you through the step-by-step process
on how you can setup your Hotmail e-mail account from different versions of
Microsoft Outlook including Outlook Express:
For Microsoft Outlook 2002 or 2003:
http://support.microsoft.com/?kbid=287424
For Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q220852
If you encounter any difficulties setting up your account on the said e-mail
clients, please contact a Microsoft Support Professional that specializes in
Microsoft Outlook or Outlook Express. Please click on the link below to
contact the Microsoft Product Support Services Team.
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&showpage=1
We are committed to upgrading the Windows Live Hotmail system to improve our
service to you, and you can expect to see many improvements in the near
future.
You are a valuable customer and we are glad to give you consistent and
effective service. Your experiences and feedback are helping to change the
world, with Windows Live!
Regards,
Raymond G.
Windows Live Hotmail Technical Support
_______________
What a fvcking joke these guys are! And this is the FOURTH rep that I have
had respond to my requests for help with ABSOLUTELY NO INTELLIGENT ANSWERS
from ANY of them!
Suns uv beeches!
squishy
carefully......
_______________
--- Original Message ---
From :XXXXXX@ hotmail.com
Sent : Thursday, April 19, 2007 11:44:32 PM UTC
To : LMAIL.WNLV.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject : Windows Live Hotmail:Sign In/Connection:Unable To Connect:Other
Service:
Windows Live Hotmail
What type of problem do you have?
Sign In/Connection
Unable To Connect
Other
Full Name:
XXXXX XXXXXXXXX
What e-mail address would you like a response sent to?
XXXXXX@ hotmail.com
Primary e-mail address/member ID associated with the account you are
inquiring about:
XXXXXX@ hotmail.com
Be specific when describing your problem. The details that you include
enable us to promptly send you the most likely solution to your issue.
Outlook 2007 has stopped connecting to Hotmail. I have deleted and
re-entered my account and even deleted and created a new PST file. Nothing
works. It fails to connect and continually asks for my account password.
No matter how many times I enter it, it will not connect. My XP/2003
Outlook connects fine. I connect fine via the web. Only Outlook 2007 will
not connect.
Frequency of the issue
Always
What is your ISP?
Bellsouth / AT&T
Type of Internet connection:
DSL
Have you recently installed any new software (if you enter yes please add
more comments in the text box above)?
No
Which operating system are you using?Windows Vista: Mozilla/4.0 (compatible;
MSIE 7.0; Windows NT 6.0; Embedded Web Browser from: http://bsalsa.com/;
SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506;
InfoPath.2; .NET CLR 1.1.4322)
Which browser are you using: IE7
Location: en-us - English (United States)
Type of Support: E-mail Support
_______________
Now....how many problems can you find with the helpful Microsoft rep's
response below?
_______________
Dear XXXXXX,
Thank you for contacting Windows Live Hotmail Technical Support. This is
Raymond, and will be assisting you about your concern on your account.
Moreover, that you seemed to unable to gain access to Outlook or Outlook
Express. I have viewed your concern and I understand the frustration and
inconvenience this may have caused. And I will glad helping you sort out
this concern and to have access to your account without any problem.
XXXXXXX, base on our records your account is working well. I suggest that
you reconfigure your account on Microsoft Outlook or Outlook Express. Please
visit the links below that will guide you through the step-by-step process
on how you can setup your Hotmail e-mail account from different versions of
Microsoft Outlook including Outlook Express:
For Microsoft Outlook 2002 or 2003:
http://support.microsoft.com/?kbid=287424
For Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q220852
If you encounter any difficulties setting up your account on the said e-mail
clients, please contact a Microsoft Support Professional that specializes in
Microsoft Outlook or Outlook Express. Please click on the link below to
contact the Microsoft Product Support Services Team.
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&showpage=1
We are committed to upgrading the Windows Live Hotmail system to improve our
service to you, and you can expect to see many improvements in the near
future.
You are a valuable customer and we are glad to give you consistent and
effective service. Your experiences and feedback are helping to change the
world, with Windows Live!
Regards,
Raymond G.
Windows Live Hotmail Technical Support
_______________
What a fvcking joke these guys are! And this is the FOURTH rep that I have
had respond to my requests for help with ABSOLUTELY NO INTELLIGENT ANSWERS
from ANY of them!
Suns uv beeches!
squishy