Microsoft Word 2000 SR-1

[John Morgan]

When starting Word the following error message
appears "Winword has caused an error in WINWORD.EXE"
also "Microsoft Word has performed an invalid memory
access". Word then closes. ?the solution.(I have
reinstalled the program without success).
John Morgan.

 

[Nellie Boyadjieva]

Hi John,
As I understand you are getting error message each time
you open Word.

Try this
1. Close all apps
2. Go to Start --> Run --> type in
winword.exe /a (note: there is a space after exe)
3. Click OK
4. Word should open now
5. Go to file--> open and open any Word document6. If you
were able to open Word and any word doc error free? If yes
6. Close out of Word and follow the next set of
instructions.

1. Close all apps
2. Go to Start--> Search (find win98)--> type in
normal.dot (make sure you are searching your local drive
and you are searching in hidden files and folders, system
files and subfolders) --> click search button (find now
win 98)
3. You may have multiple search results.
4. For each file found, right click on the file, go to
rename and rename it as normal.old, normal1.old and so on
until you rename all the files.
5. Close the search window and open Word the way you
normally do.

Hope this helps!

Best regards,

Nellie Boyadjieva
Microsoft Support

 

[Beth Melton]

Hi John,

There are several reasons for receiving errors starting Word. This
article contains the common troubleshooting steps:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Suzanne S. Barnhill]

You're reinventing the wheel here, Nellie. See
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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