Missing Message Text in Outlook

[saraqpost]

I have just started NOT receiving message text in most emails. There
are 2 or 3 addresses from which I have received the message text, but
all others are blank. I open the email and see nothing.

We are using Sitemail for email and download to Outlook. I can see the
entire message when I go onto Sitemail over the web.

I upgraded to Office 2003 sometime in July, but this just started
happening on Weds, Aug 23. When I check System Restore points I see
Software Distribution Service 2.0 on Aug 22, at 4 pm. (I also see the
Software Distribution Service 2.0 on Aug 14, 15, 16).

I have Norton 2006 (installed in early July- - just purchased), and
Windows Defender.

I did notice an empty folder named c37b2d9be1f7bc29a6938289 created Aug
16 at 2:00 am (I wasn't using the PC, but it was plugged in and on the
network, screen saver on). Another day I saw a folder similarly named,
also empty, that began with "a".

Any suggestion? Has anyone else ever seen this? No one in my office
seems to have this problem, but only one other person has Office 2003.

Thank you
Sara

 

[Roady [MVP]]

Does your virus scanner integrate with Outlook? If so disable it and
redownload the messages. See if it still happens now. You could also try
running Outlook Safe Mode and see if it still happens.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I have just started NOT receiving message text in most emails. There
are 2 or 3 addresses from which I have received the message text, but
all others are blank. I open the email and see nothing.

We are using Sitemail for email and download to Outlook. I can see the
entire message when I go onto Sitemail over the web.

I upgraded to Office 2003 sometime in July, but this just started
happening on Weds, Aug 23. When I check System Restore points I see
Software Distribution Service 2.0 on Aug 22, at 4 pm. (I also see the
Software Distribution Service 2.0 on Aug 14, 15, 16).

I have Norton 2006 (installed in early July- - just purchased), and
Windows Defender.

I did notice an empty folder named c37b2d9be1f7bc29a6938289 created Aug
16 at 2:00 am (I wasn't using the PC, but it was plugged in and on the
network, screen saver on). Another day I saw a folder similarly named,
also empty, that began with "a".

Any suggestion? Has anyone else ever seen this? No one in my office
seems to have this problem, but only one other person has Office 2003.

Thank you
Sara

 

[saraqpost]

I don't know how to disable Norton from Outlook. I know it scans
outgoing and incoming messages, so I assume that's what you mean by
"integrate".

I checked Norton and performed Live Update, which required a restart.

Sitemail doesn't allow redownloading of messages, but I sent myself
messages from my Yahoo account. The first came through; the others
since have not. My husband sent me email from his Lotus Notes (work)
account and Yahoo account - nothing came through.

Now what? This is so frustrating! And it just started - curious!

sara

 

[saraqpost]

I don't know how to disable Norton from Outlook. I know it scans
outgoing and incoming messages, so I assume that's what you mean by
"integrate".

I checked Norton and performed Live Update, which required a restart.

Sitemail doesn't allow redownloading of messages, but I sent myself
messages from my Yahoo account. The first came through; the others
since have not. My husband sent me email from his Lotus Notes (work)
account and Yahoo account - nothing came through.

Now what? This is so frustrating! And it just started - curious!

sara

 

[saraqpost]

And do you know why my postings are showing up twice? That's new, too.

Sara

I don't know how to disable Norton from Outlook. I know it scans
outgoing and incoming messages, so I assume that's what you mean by
"integrate".

I checked Norton and performed Live Update, which required a restart.

Sitemail doesn't allow redownloading of messages, but I sent myself
messages from my Yahoo account. The first came through; the others
since have not. My husband sent me email from his Lotus Notes (work)
account and Yahoo account - nothing came through.

Now what? This is so frustrating! And it just started - curious!

sara

Does your virus scanner integrate with Outlook? If so disable it and
redownload the messages. See if it still happens now. You could also try
running Outlook Safe Mode and see if it still happens.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I have just started NOT receiving message text in most emails. There
are 2 or 3 addresses from which I have received the message text, but
all others are blank. I open the email and see nothing.

We are using Sitemail for email and download to Outlook. I can see the
entire message when I go onto Sitemail over the web.

I upgraded to Office 2003 sometime in July, but this just started
happening on Weds, Aug 23. When I check System Restore points I see
Software Distribution Service 2.0 on Aug 22, at 4 pm. (I also see the
Software Distribution Service 2.0 on Aug 14, 15, 16).

I have Norton 2006 (installed in early July- - just purchased), and
Windows Defender.

I did notice an empty folder named c37b2d9be1f7bc29a6938289 created Aug
16 at 2:00 am (I wasn't using the PC, but it was plugged in and on the
network, screen saver on). Another day I saw a folder similarly named,
also empty, that began with "a".

Any suggestion? Has anyone else ever seen this? No one in my office
seems to have this problem, but only one other person has Office 2003.

Thank you
Sara

 

[Roady [MVP]]

This one only showed once!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
And do you know why my postings are showing up twice? That's new, too.

Sara

I don't know how to disable Norton from Outlook. I know it scans
outgoing and incoming messages, so I assume that's what you mean by
"integrate".

I checked Norton and performed Live Update, which required a restart.

Sitemail doesn't allow redownloading of messages, but I sent myself
messages from my Yahoo account. The first came through; the others
since have not. My husband sent me email from his Lotus Notes (work)
account and Yahoo account - nothing came through.

Now what? This is so frustrating! And it just started - curious!

sara

Does your virus scanner integrate with Outlook? If so disable it and
redownload the messages. See if it still happens now. You could also try
running Outlook Safe Mode and see if it still happens.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I have just started NOT receiving message text in most emails. There
are 2 or 3 addresses from which I have received the message text, but
all others are blank. I open the email and see nothing.

We are using Sitemail for email and download to Outlook. I can see the
entire message when I go onto Sitemail over the web.

I upgraded to Office 2003 sometime in July, but this just started
happening on Weds, Aug 23. When I check System Restore points I see
Software Distribution Service 2.0 on Aug 22, at 4 pm. (I also see the
Software Distribution Service 2.0 on Aug 14, 15, 16).

I have Norton 2006 (installed in early July- - just purchased), and
Windows Defender.

I did notice an empty folder named c37b2d9be1f7bc29a6938289 created Aug
16 at 2:00 am (I wasn't using the PC, but it was plugged in and on the
network, screen saver on). Another day I saw a folder similarly named,
also empty, that began with "a".

Any suggestion? Has anyone else ever seen this? No one in my office
seems to have this problem, but only one other person has Office 2003.

Thank you
Sara

 

[Roady [MVP]]

I don't use Norton so I can't give you detailed instructions. Opening the
Control Center of Norton should give you the option to disable it or
otherwise run Norton Setup and choose to uninstall the mail scanning
component.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
I don't know how to disable Norton from Outlook. I know it scans
outgoing and incoming messages, so I assume that's what you mean by
"integrate".

I checked Norton and performed Live Update, which required a restart.

Sitemail doesn't allow redownloading of messages, but I sent myself
messages from my Yahoo account. The first came through; the others
since have not. My husband sent me email from his Lotus Notes (work)
account and Yahoo account - nothing came through.

Now what? This is so frustrating! And it just started - curious!

sara