New emails not showing in outlook XP

[Andy Derbyshire]

Hi

I have a user who's emails aren't automatically showing in his inbox until
he clicks on another folder first?? Does anyone know a workaround for this?

Thanks
Andy

 

[Brian Tillman]

I have a user who's emails aren't automatically showing in his inbox
until he clicks on another folder first?? Does anyone know a
workaround for this?

Type of account?

 

[Andy Derbyshire]

Hi Brian

It's just a general Windows 2000 account created in Active Directory on a
Windows 2000 server??

Thanks
Andy

 

[Brian Tillman]

It's just a general Windows 2000 account created in Active Directory
on a Windows 2000 server??

I meant what type of mail account? POP/SMTP, Exchange, IMAP or HTTP?

 

[Andy Derbyshire]

Hi Brian

Sorry, forgot to mention that it's an Exchange 2000 account using SMTP

Thanks
Andy

 

[Brian Tillman]

Sorry, forgot to mention that it's an Exchange 2000 account using SMTP

Huh? It's either an Exchange account or it's a POP/SMTP or IMAP/SMTP
account. It can't be "an Exchange account using SMTP". Please click
Tools>E-mail Accounts>Next and read what type of account you're using.

 

[Andy Derbyshire]

Well its an Exchange 2000 account then

Huh? It's either an Exchange account or it's a POP/SMTP or IMAP/SMTP
account. It can't be "an Exchange account using SMTP". Please click
Tools>E-mail Accounts>Next and read what type of account you're using.

 

[Brian Tillman]

Well its an Exchange 2000 account then

Then the problem is typically with the firewall blocking UDP packets, which
is what Exchange uses to tell Outlook that there are new messages. See
this:
<http://support.microsoft.com/search...ery=udp&catalog=LCID=1033&1033comm=1&spid=928>

 

[Andy Derbyshire]

Thanks for Brian, it only happens for this one user out of 70?? Would it not
happen to everyone?

 

[Andy Derbyshire]

It looks like it's his Windows firewall, it's got the same ports open as the
other PC's in the network though?

 

[Andy Derbyshire]

Hi

I've added Outlook.exe as an exception in his Windows Firewall and that
seems to go through fine now.

Thanks
Andy

 

[Brian Tillman]

Thanks for Brian, it only happens for this one user out of 70?? Would
it not happen to everyone?

Not necessarily, since the firewall settings are PC-specific.