New Mail In Mailbox Does Not Show Up Automatically

[Charlie Hill]

A user has complained that new e-mail does not automatically show in their
inbox. Outlook 2000 is the program in questioned. The user will not touch
outlook for a long period of time. When the user clicks on a folder (e.g.
calendar or contacts) or clicks on a previously delivered e-mail, all the new
e-mail will show up in the inbox. It seems that some kind of event in
Outlook is necessary to trigger the delivery of e-mail.

E-mail is being delivered from an Exchange 5.5 server. A PST file is not
being used. Detect and repair does not resolve this issue, nor does building
a new profile. Only by uninstalling and then reinstalling Office 2000
completely resolves this issue.

AdThanksVance

Charlie

 

[Winfred Weng [MSFT]]

Hi Charlie,

Thank you for posting here!

Based on the symptom of this issue, it is most likely caused by Windows XP
SP2. So before we go any further, I would like to confirm whether the
problematic user's operation system is Windows XP SP2. If so, this behavior
occurs because Outlook uses the user datagram protocol (UDP) to receive new
e-mail message notifications. By default, when you apply Windows XP SP2, it
turns on the Windows Firewall. The Windows Firewall blocks the UDP packets
that Outlook uses for new e-mail message notifications.

To work around this issue, we need to add the Outlook.exe program to the
Windows Firewall Exceptions list and also create a registry key to override
the registry key set that is maintained by Windows XP SP2. To do this,
please follow the steps below:

Step 1: Add Outlook to the Windows Firewall exception list:
-------------------------
1. Click "Start", click "Control Panel", and then click "Security Center".
2. Click "Windows Firewall" under "Manage security settings for" area.
3. On the "Exceptions" tab, click "Add Program".
4. In the "Add a Program" dialog box, click "Outlook".

Note: If you do not see Outlook in the "Add a Program" dialog box, click
"Browse", look for the file in the C:\Program Files\Microsoft Office\Office
folder, and then click "Open".

5. Click "OK" twice.

After this, please follow the steps below to add the ForcePolling registry
value:

Step 2: Modify registry keys:
-------------------------
Note: To turn on RPC polling in Outlook 2000, Microsoft Office 2000 Service
Pack 3 is required.

Office 2000 Update: Service Pack 3 (SP3)
http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306-
9FA4-8E92D36332FE&displaylang=en

Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click to select the following registry key. If the PRC
key does not exist, please create a new one.

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\RPC

4. On the Edit menu, click Add Value, and type ForcePolling. The data type
is REG_DWORD, and the value is 1.

I hope the information above is helpful.

Please try the suggestions above and let me know the results at your
earliest convenience.

Have a good day!

Thanks & regards,

Winfred Weng
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/common/international.aspx
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

 

[Charlie Hill]

Thank you for the prompt response. This situation is also occuring on two
computers with Windows 2000 Pro installed. These workstations do not have a
fire wall installed on them either.

I will try recommended fix on the Windows XP computer.

Hi Charlie,

Thank you for posting here!

Based on the symptom of this issue, it is most likely caused by Windows XP
SP2. So before we go any further, I would like to confirm whether the
problematic user's operation system is Windows XP SP2. If so, this behavior
occurs because Outlook uses the user datagram protocol (UDP) to receive new
e-mail message notifications. By default, when you apply Windows XP SP2, it
turns on the Windows Firewall. The Windows Firewall blocks the UDP packets
that Outlook uses for new e-mail message notifications.

To work around this issue, we need to add the Outlook.exe program to the
Windows Firewall Exceptions list and also create a registry key to override
the registry key set that is maintained by Windows XP SP2. To do this,
please follow the steps below:

Step 1: Add Outlook to the Windows Firewall exception list:
-------------------------
1. Click "Start", click "Control Panel", and then click "Security Center".
2. Click "Windows Firewall" under "Manage security settings for" area.
3. On the "Exceptions" tab, click "Add Program".
4. In the "Add a Program" dialog box, click "Outlook".

Note: If you do not see Outlook in the "Add a Program" dialog box, click
"Browse", look for the file in the C:\Program Files\Microsoft Office\Office
folder, and then click "Open".

5. Click "OK" twice.

After this, please follow the steps below to add the ForcePolling registry
value:

Step 2: Modify registry keys:
-------------------------
Note: To turn on RPC polling in Outlook 2000, Microsoft Office 2000 Service
Pack 3 is required.

Office 2000 Update: Service Pack 3 (SP3)
http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306-
9FA4-8E92D36332FE&displaylang=en

Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click to select the following registry key. If the PRC
key does not exist, please create a new one.

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\RPC

4. On the Edit menu, click Add Value, and type ForcePolling. The data type
is REG_DWORD, and the value is 1.

I hope the information above is helpful.

Please try the suggestions above and let me know the results at your
earliest convenience.

Have a good day!

Thanks & regards,

Winfred Weng
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/common/international.aspx
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

Thread-Topic: New Mail In Mailbox Does Not Show Up Automatically
thread-index: AcXTj8FTmlp3sn1XQTStzZDCVGPJOQ==
X-WBNR-Posting-Host: 63.239.207.77
From: =?Utf-8?B?Q2hhcmxpZSBIaWxs?= <[email protected]>
Subject: New Mail In Mailbox Does Not Show Up Automatically
Date: Mon, 17 Oct 2005 19:58:02 -0700
Lines: 16
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.outlook.general
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.outlook.general:147970
X-Tomcat-NG: microsoft.public.outlook.general

A user has complained that new e-mail does not automatically show in their
inbox. Outlook 2000 is the program in questioned. The user will not touch
outlook for a long period of time. When the user clicks on a folder (e.g.
calendar or contacts) or clicks on a previously delivered e-mail, all the new
e-mail will show up in the inbox. It seems that some kind of event in
Outlook is necessary to trigger the delivery of e-mail.

E-mail is being delivered from an Exchange 5.5 server. A PST file is not
being used. Detect and repair does not resolve this issue, nor does building
a new profile. Only by uninstalling and then reinstalling Office 2000
completely resolves this issue.

AdThanksVance

Charlie

 

[Winfred Weng [MSFT]]

Hi Charlie,

Thank you for your prompt response.

The resolution I provided in my last reply is for Windows XP SP2 specific.
You can implement it on Windows XP SP2 clients to check the effect.

As for Windows 2000 clients, this behavior seems abnormal. My research
shows this can be caused by several situations, such as some third party
conflicts. I would like to provide you with the following suggestions to
troubleshoot this issue:

Step 1: Start Outlook Safe Mode:
-------------------------
If this issue persists, please start Outlook Safe Mode to test the issue.
Outlook Safe Mode will disable all extensions, corrupted resources, files,
registries, or templates.

1. Click Start, and then click Run
2. Type "Outlook.exe /safe" and click OK. (Without quotation marks but
there is a space in front of "/")

Also I suggest that we follow the steps below to manually disable all the
third party add-ins in Outlook. In this way we check if this issue is
caused by the conflicts between Outlook and some third party add-ins.

1. Start Outlook and choose Tools --> Options.
2. On the Other tab, click Advanced Options...
3. Click Add-In Manager... and COM Add-Ins...
4. Click to clear all the checkboxes in the list.
5. Click OK three times to close the Options.
6. Restart Outlook.

Step 2: Rename cache files on the problematic user's machine:
-------------------------
Please perform a search on the problematic user's computer to find the
following files. After we find them, please rename ".dat" to ".old". We use
this step to clear the cache files in case they are corrupt and cause this
issue:

extend.dat
outcmd.dat
frmcache.dat
views.dat

Note: Some of them may not exist, but it should not matter. Since they may
reside on a hidden folder, please enable the "Show hidden files and
folders" option, and when we perform the search, please select the More
Advanced Options -> the first three check boxes.

In Windows 2000, they are stored in the following folders by default.

frmcache.dat: C:\Documents and Settings\<username>\Local
Settings\Application Data\Microsoft\FORMS
outcmd.dat: C:\Documents and Settings\<username>\Application
Data\Microsoft\Outlook
extend.dat: C:\Documents and Settings\<username>\Local Settings\Application
Data\Microsoft\Outlook

Step 3: In case the steps above do not help resolve the issue, please
perform the following tests to further narrow down:
-------------------------
1. Access the problematic user's mailbox via OWA to test the issue again.

2. Is there any Windows 2000 computer where Outlook 2000 works fine? If so,
please configure the problematic user's account on this computer and check
whether this issue disappears.

By doing these we narrow down if this issue is related to a specific system
or mailbox.

Hope this helps. If anything in my post is unclear, feel free to let me
know.

Have a good day!

Thanks & regards,

Winfred Weng
Microsoft Online Partner Support


--------------------

Thread-Topic: New Mail In Mailbox Does Not Show Up Automatically
thread-index: AcXUJSw0tpnASUVcT3at0Mt6Qq7wlw==
X-WBNR-Posting-Host: 63.239.207.77
From: =?Utf-8?B?Q2hhcmxpZSBIaWxs?= <[email protected]>
References: <[email protected]>

Subject: RE: New Mail In Mailbox Does Not Show Up Automatically
Date: Tue, 18 Oct 2005 13:47:37 -0700
Lines: 150
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.outlook.general
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.outlook.general:148195
X-Tomcat-NG: microsoft.public.outlook.general

Thank you for the prompt response. This situation is also occuring on two
computers with Windows 2000 Pro installed. These workstations do not have a
fire wall installed on them either.

I will try recommended fix on the Windows XP computer.

Hi Charlie,

Thank you for posting here!

Based on the symptom of this issue, it is most likely caused by Windows XP
SP2. So before we go any further, I would like to confirm whether the
problematic user's operation system is Windows XP SP2. If so, this behavior
occurs because Outlook uses the user datagram protocol (UDP) to receive new
e-mail message notifications. By default, when you apply Windows XP SP2, it
turns on the Windows Firewall. The Windows Firewall blocks the UDP packets
that Outlook uses for new e-mail message notifications.

To work around this issue, we need to add the Outlook.exe program to the
Windows Firewall Exceptions list and also create a registry key to override
the registry key set that is maintained by Windows XP SP2. To do this,
please follow the steps below:

Step 1: Add Outlook to the Windows Firewall exception list:
-------------------------
1. Click "Start", click "Control Panel", and then click "Security Center".
2. Click "Windows Firewall" under "Manage security settings for" area.
3. On the "Exceptions" tab, click "Add Program".
4. In the "Add a Program" dialog box, click "Outlook".

Note: If you do not see Outlook in the "Add a Program" dialog box, click
"Browse", look for the file in the C:\Program Files\Microsoft Office\Office
folder, and then click "Open".

5. Click "OK" twice.

After this, please follow the steps below to add the ForcePolling registry
value:

Step 2: Modify registry keys:
-------------------------
Note: To turn on RPC polling in Outlook 2000, Microsoft Office 2000 Service
Pack 3 is required.

Office 2000 Update: Service Pack 3 (SP3)
http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306-
9FA4-8E92D36332FE&displaylang=en

Warning: Serious problems might occur if you modify the registry
incorrectly by using Registry Editor or by using another method. These
problems might require that you reinstall your operating system. Microsoft
cannot guarantee that these problems can be solved. Modify the registry at
your own risk.

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click to select the following registry key. If the PRC
key does not exist, please create a new one.

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\RPC

4. On the Edit menu, click Add Value, and type ForcePolling. The data type
is REG_DWORD, and the value is 1.

I hope the information above is helpful.

Please try the suggestions above and let me know the results at your
earliest convenience.

Have a good day!

Thanks & regards,

Winfred Weng
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:

BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469
Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/common/international.aspx
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

Thread-Topic: New Mail In Mailbox Does Not Show Up Automatically
thread-index: AcXTj8FTmlp3sn1XQTStzZDCVGPJOQ==
X-WBNR-Posting-Host: 63.239.207.77
From: =?Utf-8?B?Q2hhcmxpZSBIaWxs?= <[email protected]>
Subject: New Mail In Mailbox Does Not Show Up Automatically
Date: Mon, 17 Oct 2005 19:58:02 -0700
Lines: 16
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.outlook.general
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.outlook.general:147970
X-Tomcat-NG: microsoft.public.outlook.general

A user has complained that new e-mail does not automatically show in their
inbox. Outlook 2000 is the program in questioned. The user will not touch
outlook for a long period of time. When the user clicks on a folder (e.g.
calendar or contacts) or clicks on a previously delivered e-mail, all

the
new

e-mail will show up in the inbox. It seems that some kind of event in
Outlook is necessary to trigger the delivery of e-mail.

E-mail is being delivered from an Exchange 5.5 server. A PST file is not
being used. Detect and repair does not resolve this issue, nor does building
a new profile. Only by uninstalling and then reinstalling Office 2000
completely resolves this issue.

AdThanksVance

Charlie

 

[Winfred Weng [MSFT]]

Hi Charlie,

Just checking in to see if the suggestions were helpful. Please let us know
if you would like further assistance.

Have a great day!

Winfred Weng
Microsoft Online Partner Support

--------------------

X-Tomcat-ID: 170268298
References: <[email protected]>

MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: (e-mail address removed) ("Winfred Weng [MSFT]")
Organization: Microsoft
Date: Wed, 19 Oct 2005 09:12:21 GMT
Subject: RE: New Mail In Mailbox Does Not Show Up Automatically
X-Tomcat-NG: microsoft.public.outlook.general
Message-ID: <[email protected]>
Newsgroups: microsoft.public.outlook.general
Lines: 261
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.outlook.general:148283
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi Charlie,

Thank you for your prompt response.

The resolution I provided in my last reply is for Windows XP SP2 specific.
You can implement it on Windows XP SP2 clients to check the effect.

As for Windows 2000 clients, this behavior seems abnormal. My research
shows this can be caused by several situations, such as some third party
conflicts. I would like to provide you with the following suggestions to
troubleshoot this issue:

Step 1: Start Outlook Safe Mode:
-------------------------
If this issue persists, please start Outlook Safe Mode to test the issue.
Outlook Safe Mode will disable all extensions, corrupted resources, files,
registries, or templates.

1. Click Start, and then click Run
2. Type "Outlook.exe /safe" and click OK. (Without quotation marks but
there is a space in front of "/")

Also I suggest that we follow the steps below to manually disable all the
third party add-ins in Outlook. In this way we check if this issue is
caused by the conflicts between Outlook and some third party add-ins.

1. Start Outlook and choose Tools --> Options.
2. On the Other tab, click Advanced Options...
3. Click Add-In Manager... and COM Add-Ins...
4. Click to clear all the checkboxes in the list.
5. Click OK three times to close the Options.
6. Restart Outlook.

Step 2: Rename cache files on the problematic user's machine:
-------------------------
Please perform a search on the problematic user's computer to find the
following files. After we find them, please rename ".dat" to ".old". We use
this step to clear the cache files in case they are corrupt and cause this
issue:

extend.dat
outcmd.dat
frmcache.dat
views.dat

Note: Some of them may not exist, but it should not matter. Since they may
reside on a hidden folder, please enable the "Show hidden files and
folders" option, and when we perform the search, please select the More
Advanced Options -> the first three check boxes.

In Windows 2000, they are stored in the following folders by default.

frmcache.dat: C:\Documents and Settings\<username>\Local
Settings\Application Data\Microsoft\FORMS
outcmd.dat: C:\Documents and Settings\<username>\Application
Data\Microsoft\Outlook
extend.dat: C:\Documents and Settings\<username>\Local Settings\Application
Data\Microsoft\Outlook

Step 3: In case the steps above do not help resolve the issue, please
perform the following tests to further narrow down:
-------------------------
1. Access the problematic user's mailbox via OWA to test the issue again.

2. Is there any Windows 2000 computer where Outlook 2000 works fine? If so,
please configure the problematic user's account on this computer and check
whether this issue disappears.

By doing these we narrow down if this issue is related to a specific system
or mailbox.

Hope this helps. If anything in my post is unclear, feel free to let me
know.

Have a good day!

Thanks & regards,

Winfred Weng
Microsoft Online Partner Support


--------------------

Thread-Topic: New Mail In Mailbox Does Not Show Up Automatically
thread-index: AcXUJSw0tpnASUVcT3at0Mt6Qq7wlw==
X-WBNR-Posting-Host: 63.239.207.77
From: =?Utf-8?B?Q2hhcmxpZSBIaWxs?= <[email protected]>
References: <[email protected]>

Subject: RE: New Mail In Mailbox Does Not Show Up Automatically
Date: Tue, 18 Oct 2005 13:47:37 -0700
Lines: 150
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
Newsgroups: microsoft.public.outlook.general
NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.outlook.general:148195
X-Tomcat-NG: microsoft.public.outlook.general

Thank you for the prompt response. This situation is also occuring on two
computers with Windows 2000 Pro installed. These workstations do not

have

a
fire wall installed on them either.

I will try recommended fix on the Windows XP computer.

Hi Charlie,

Thank you for posting here!

Based on the symptom of this issue, it is most likely caused by Windows XP
SP2. So before we go any further, I would like to confirm whether the
problematic user's operation system is Windows XP SP2. If so, this behavior
occurs because Outlook uses the user datagram protocol (UDP) to receive new
e-mail message notifications. By default, when you apply Windows XP

SP2,

it http://www.microsoft.com/downloads/details.aspx?FamilyID=5C011C70-47D0-4306 -