new mail not visible until I click on something..

[p]

A client is having a problem where new mail is not available until they
either refresh or click on their inbox, calendar or anything else in
outlook. However if I open their mailbox from my outlook, I can view mail
coming in immediately. Any ideas would be appreciated.

 

[Lanwench [MVP - Exchange]]

Is there a router or a switch configured with VLANs between this person's
computer and the Exchange server?

 

[p]

yes, however she is the only one with the problem. No other users are
having this problem. It has to be a client side problem, right?
Thanks


"Lanwench [MVP - Exchange]"

 

[Lanwench [MVP - Exchange]]

Generally the problem is that the router/VLANs are blocking the requisite
UDP packets....which would affect everyone on that network segment. Are you
*sure* she's the only one with the problem?

yes, however she is the only one with the problem. No other users
are having this problem. It has to be a client side problem, right?
Thanks


"Lanwench [MVP - Exchange]"

Is there a router or a switch configured with VLANs between this
person's computer and the Exchange server?

 

[p]

yes, she is the only one.


"Lanwench [MVP - Exchange]"

Generally the problem is that the router/VLANs are blocking the requisite
UDP packets....which would affect everyone on that network segment. Are you
*sure* she's the only one with the problem?

yes, however she is the only one with the problem. No other users
are having this problem. It has to be a client side problem, right?
Thanks


"Lanwench [MVP - Exchange]"

Is there a router or a switch configured with VLANs between this
person's computer and the Exchange server?

p wrote:
A client is having a problem where new mail is not available until
they either refresh or click on their inbox, calendar or anything
else in outlook. However if I open their mailbox from my outlook, I
can view mail coming in immediately. Any ideas would be appreciated.