no sound after installing office 2003

[halverbk]

I recently had to start over after a motherboard and hard drive crash. I
have WinXP Pro which was installed with all updates and a sound card that
worked. When I installed Office 2003, the sound card is no longer
recognized. When I used System Restore and went back to just before the
Office install, the sound card was recognized and worked again. I then used
System Restore to move to just after the Office install, and the sound card
would not be recognized again. I did not see anything in the MS Office
Knowledge Base on this. Ideas?? Thanks, Brad

 

[Milly Staples [MVP - Outlook]]

Uninstall the sound card drivers and reinstall?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, halverbk asked:

| I recently had to start over after a motherboard and hard drive
| crash. I have WinXP Pro which was installed with all updates and a
| sound card that worked. When I installed Office 2003, the sound card
| is no longer recognized. When I used System Restore and went back to
| just before the Office install, the sound card was recognized and
| worked again. I then used System Restore to move to just after the
| Office install, and the sound card would not be recognized again. I
| did not see anything in the MS Office Knowledge Base on this.
| Ideas?? Thanks, Brad

 

[halverbk]

Figured it out - when MS Office was loaded, it took out the sound card that
was installed. We went into Offices Tools, took out the default sound card
then directed Office to use the installed card and wal-lah, it works.
Thanks, Brad