Not showing new emails

[beanfieldtech]

I've got several clients saying that in Outlook 2003 and Express its
saying they have new email but none of these new emails are in their
inboxes. so i told them to log into webmail, and they can see the
emails there... all of these clients are using IMAP and could have very
large inboxes..
what could be the problem here? why isnt outlook downloading the emails
properly?

 

[Brian Tillman]

I've got several clients saying that in Outlook 2003 and Express its
saying they have new email but none of these new emails are in their
inboxes. so i told them to log into webmail, and they can see the
emails there... all of these clients are using IMAP and could have
very large inboxes..
what could be the problem here? why isnt outlook downloading the
emails properly?

Can you list the account and send/receive group settings that are in use?
Do the PSTs associates with each IMAP account appear in the Folder List?