V
Van DeWald
We have a pesky problem on our network and are trying to find the solution.
We installed Office 2000 Pro SR1 (disk one and two) on about 100 machines in
our organization, installed over the network (i.e. without the CDs). Now,
we've recently upgraded to Office 2003 Pro, installed the same way, over the
network, with an "upgrade" of the previous version of Office 2000. As we
understood it, this should have "replaced" Office 2000 with Office 2003.
However, Office 2000 keeps reinstalling itself. Perhaps a day, or week or
two later, Office 2000 mysteriously reappears, and reinstalls itself on the
machines, replacing Office 2003. When this happens, Outlook 2003 is
completely gone and replaced with Outlook 2000. From what I can gather on
the Internet, only "one" version of outlook can exist, so this makes sense.
But Word 2003, Powerpoint 2003, etc are still there, and you can use both
versions, i.e. Word 2000 or Word 2003.
The only way to get rid of Office 2000 SR1 at this point is to go into the
Add/Remove program list and remove Office 2000 both disk one and two. Then,
when accessing the Office 2003 programs, a dialog box pops up indicating the
software is being reinstalled, and after a short wait, everything is back to
Office 2003.
But, it never fails, Office 2000 will eventually be reinstalled again. I've
thought about removing our Office 2000 source files on the network, which
would prevent the self-install, but am wondering if the users would be faced
with constant dialog boxes asking to find the Office 2000 source files, etc.
Any help to "completely" remove Office 2000 would be helpful. I found some
knowledgebase articles at Microsoft on how to manually remove Office 2000
CD1 and CD2, but this is going to be an extremely time consuming task for
100 machines, and my last resort if necessary.
Thanks so much,
Van
If responding via email, please remove the _remove from the address
We installed Office 2000 Pro SR1 (disk one and two) on about 100 machines in
our organization, installed over the network (i.e. without the CDs). Now,
we've recently upgraded to Office 2003 Pro, installed the same way, over the
network, with an "upgrade" of the previous version of Office 2000. As we
understood it, this should have "replaced" Office 2000 with Office 2003.
However, Office 2000 keeps reinstalling itself. Perhaps a day, or week or
two later, Office 2000 mysteriously reappears, and reinstalls itself on the
machines, replacing Office 2003. When this happens, Outlook 2003 is
completely gone and replaced with Outlook 2000. From what I can gather on
the Internet, only "one" version of outlook can exist, so this makes sense.
But Word 2003, Powerpoint 2003, etc are still there, and you can use both
versions, i.e. Word 2000 or Word 2003.
The only way to get rid of Office 2000 SR1 at this point is to go into the
Add/Remove program list and remove Office 2000 both disk one and two. Then,
when accessing the Office 2003 programs, a dialog box pops up indicating the
software is being reinstalled, and after a short wait, everything is back to
Office 2003.
But, it never fails, Office 2000 will eventually be reinstalled again. I've
thought about removing our Office 2000 source files on the network, which
would prevent the self-install, but am wondering if the users would be faced
with constant dialog boxes asking to find the Office 2000 source files, etc.
Any help to "completely" remove Office 2000 would be helpful. I found some
knowledgebase articles at Microsoft on how to manually remove Office 2000
CD1 and CD2, but this is going to be an extremely time consuming task for
100 machines, and my last resort if necessary.
Thanks so much,
Van
If responding via email, please remove the _remove from the address