Office 2003 Images

[Shawn E.]

Hi All - thank you in advance for any help you can provide.

I'm having an interesting issue with Office 2003 Word and Excel. I have a
number of marketing materials stored on a share drive at our company. These
materials all contain images, borders, etc. I have one Word document that is
approximately 25 MB in size that won't even open. I'm being told that I may
not have permissions to open the file (which I do - have checked a number of
times), or that I may be out of memory (my laptop has 2GB of RAM - I've
checked and there is plenty of physical memory available). In the Excel file
I have images and borders and am using cell shading to complete the document
and make it look nice. The Excel file will open, but all I see are the
shaded yellow cells - the images do not appear.

I'm wondering if these two issues are related. Everyone else can open these
files just fine with no problems, so I know the issue is related to my
machine only. Any help (KB article, hotfix, etc) would be greatly
apprecaited!

Thank you!

 

[Shawn E.]

Just one more note - I've installed all updates from
officeupdate.microsoft.com. Thought that might be important to note.

Thanks again!

 

[Echo S]

Open Word, go to Help/Check for Updates and install SP1 for Office 2003.
This SP is critical for Office 2003, as it fixes a number of these weird
display issues.

 

[Echo S]

Ah, well, you can ignore my just-made suggestion to do exactly that.

 

[Shawn E.]

Thanks for the reply though Echo - I appreciate it!

Ah, well, you can ignore my just-made suggestion to do exactly that.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Just one more note - I've installed all updates from
officeupdate.microsoft.com. Thought that might be important to note.

 

[Echo S]

I've been hoping someone else might have some ideas about your issue. I
figured the SP1 update for Office 2003 would take care of the problems, but
it seems you've already got that installed. You can double-check that by
going to Help/About in Word or Excel (or any other Office program, for that
matter) and look for SP1 at the end of the line telling which version of the
application you're using, usually the first line in the Help/About dialog
box. Probably wouldn't hurt to check.

The next thing I'd suspect is Norton Antivirus, if you're using it. Disable
the Office Plug-in and make sure the DLL is also deactivated as explained
here:

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

Also try opening these files from your system instead of the shared drive by
copying them to your harddrive.

Finally, what if you log in as administrator and try to open the files from
your system? Poking around in the MSKB, I found an article that basically
says Word needs permissions in a whole bunch of different places. Could be
you really are missing a few critical ones.

 

[Jill]

I'm having the exact same problem. I've been running SP3 from the start, and
also just had an additional gb of memory installed.. no luck.

I've been hoping someone else might have some ideas about your issue. I
figured the SP1 update for Office 2003 would take care of the problems, but
it seems you've already got that installed. You can double-check that by
going to Help/About in Word or Excel (or any other Office program, for that
matter) and look for SP1 at the end of the line telling which version of the
application you're using, usually the first line in the Help/About dialog
box. Probably wouldn't hurt to check.

The next thing I'd suspect is Norton Antivirus, if you're using it. Disable
the Office Plug-in and make sure the DLL is also deactivated as explained
here:

Norton Anti-Virus and Office
http://www.rdpslides.com/pptfaq/FAQ00387.htm

Also try opening these files from your system instead of the shared drive by
copying them to your harddrive.

Finally, what if you log in as administrator and try to open the files from
your system? Poking around in the MSKB, I found an article that basically
says Word needs permissions in a whole bunch of different places. Could be
you really are missing a few critical ones.

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi All - thank you in advance for any help you can provide.

I'm having an interesting issue with Office 2003 Word and Excel. I have a
number of marketing materials stored on a share drive at our company. These
materials all contain images, borders, etc. I have one Word document that is
approximately 25 MB in size that won't even open. I'm being told that I may
not have permissions to open the file (which I do - have checked a number of
times), or that I may be out of memory (my laptop has 2GB of RAM - I've
checked and there is plenty of physical memory available). In the Excel file
I have images and borders and am using cell shading to complete the document
and make it look nice. The Excel file will open, but all I see are the
shaded yellow cells - the images do not appear.

I'm wondering if these two issues are related. Everyone else can open these
files just fine with no problems, so I know the issue is related to my
machine only. Any help (KB article, hotfix, etc) would be greatly
apprecaited!

Thank you!