Office 2003 Install

[Jack Strickland]

I just purchased a new computer with a 60 day trial
version of Office 2003 on it. I also purchased Office
2003 Student/Teacher edition. The Operating system is XP
Home

When I load the CD, I do not get what the manual describes
under step-by-step installing. What I do get is a screen
that says Office11 (f at the top followed by a number of
folders:
OWC11
Setup
STD11n
OWC10
Readme
Readme

This is not a typical CD step-by-step install process that
I have ever seen.

I suspect that somehow the trial version is affecting the
installation process. Any help would be appreciated, I
certainly I have not received any from Microsoft (Is it
just me or has Microsoft given a whole new meaning to the
term Support?)

 

[Milly Staples [MVP - Outlook]]

It is just you.

Uninstall the Trial Version first and then install the STE. Setup is
detecting that you already have Office installed so it is displaying the
contents of the CD rather than beginning the setup routine.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Jack Strickland
asked:

| I just purchased a new computer with a 60 day trial
| version of Office 2003 on it. I also purchased Office
| 2003 Student/Teacher edition. The Operating system is XP
| Home
|
| When I load the CD, I do not get what the manual describes
| under step-by-step installing. What I do get is a screen
| that says Office11 (f at the top followed by a number of
| folders:
| OWC11
| Setup
| STD11n
| OWC10
| Readme
| Readme
|
| This is not a typical CD step-by-step install process that
| I have ever seen.
|
| I suspect that somehow the trial version is affecting the
| installation process. Any help would be appreciated, I
| certainly I have not received any from Microsoft (Is it
| just me or has Microsoft given a whole new meaning to the
| term Support?)

 

[Milly Staples [MVP - Outlook]]

It is just you.

Uninstall the Trial Version first and then install the STE. Setup is
detecting that you already have Office installed so it is displaying the
contents of the CD rather than beginning the setup routine.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Jack Strickland
asked:

| I just purchased a new computer with a 60 day trial
| version of Office 2003 on it. I also purchased Office
| 2003 Student/Teacher edition. The Operating system is XP
| Home
|
| When I load the CD, I do not get what the manual describes
| under step-by-step installing. What I do get is a screen
| that says Office11 (f at the top followed by a number of
| folders:
| OWC11
| Setup
| STD11n
| OWC10
| Readme
| Readme
|
| This is not a typical CD step-by-step install process that
| I have ever seen.
|
| I suspect that somehow the trial version is affecting the
| installation process. Any help would be appreciated, I
| certainly I have not received any from Microsoft (Is it
| just me or has Microsoft given a whole new meaning to the
| term Support?)

 

[Milly Staples [MVP - Outlook]]

It is just you.

Uninstall the Trial Version first and then install the STE. Setup is
detecting that you already have Office installed so it is displaying the
contents of the CD rather than beginning the setup routine.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Jack Strickland
asked:

| I just purchased a new computer with a 60 day trial
| version of Office 2003 on it. I also purchased Office
| 2003 Student/Teacher edition. The Operating system is XP
| Home
|
| When I load the CD, I do not get what the manual describes
| under step-by-step installing. What I do get is a screen
| that says Office11 (f at the top followed by a number of
| folders:
| OWC11
| Setup
| STD11n
| OWC10
| Readme
| Readme
|
| This is not a typical CD step-by-step install process that
| I have ever seen.
|
| I suspect that somehow the trial version is affecting the
| installation process. Any help would be appreciated, I
| certainly I have not received any from Microsoft (Is it
| just me or has Microsoft given a whole new meaning to the
| term Support?)

 

[Milly Staples [MVP - Outlook]]

It is just you.

Uninstall the Trial Version first and then install the STE. Setup is
detecting that you already have Office installed so it is displaying the
contents of the CD rather than beginning the setup routine.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Jack Strickland
asked:

| I just purchased a new computer with a 60 day trial
| version of Office 2003 on it. I also purchased Office
| 2003 Student/Teacher edition. The Operating system is XP
| Home
|
| When I load the CD, I do not get what the manual describes
| under step-by-step installing. What I do get is a screen
| that says Office11 (f at the top followed by a number of
| folders:
| OWC11
| Setup
| STD11n
| OWC10
| Readme
| Readme
|
| This is not a typical CD step-by-step install process that
| I have ever seen.
|
| I suspect that somehow the trial version is affecting the
| installation process. Any help would be appreciated, I
| certainly I have not received any from Microsoft (Is it
| just me or has Microsoft given a whole new meaning to the
| term Support?)

 

[Jack Strickland]

Sorry, Milly, after playing around with MS support site for
two days without being able to contact anyone. It isn't
just me.

The site is poorly designed by a technical staff that
pre-supposes that their customers understand their jargon.
It is slow, messy and using Explorer hard to read. My
favorite feature are the circular links that one follows
only to end up right back where you started, having
received no information during the journey.

Even this discussion group approach is elementary in its
design.

By the way, I contacted HP support yesterday afternoon and
received a personal e-mail within one hour with the answer.
Too bad they don't produce software.

Take care

 

[Jack Strickland]

Sorry, Milly, after playing around with MS support site for
two days without being able to contact anyone. It isn't
just me.

The site is poorly designed by a technical staff that
pre-supposes that their customers understand their jargon.
It is slow, messy and using Explorer hard to read. My
favorite feature are the circular links that one follows
only to end up right back where you started, having
received no information during the journey.

Even this discussion group approach is elementary in its
design.

By the way, I contacted HP support yesterday afternoon and
received a personal e-mail within one hour with the answer.
Too bad they don't produce software.

Take care

 

[Jack Strickland]

Sorry, Milly, after playing around with MS support site for
two days without being able to contact anyone. It isn't
just me.

The site is poorly designed by a technical staff that
pre-supposes that their customers understand their jargon.
It is slow, messy and using Explorer hard to read. My
favorite feature are the circular links that one follows
only to end up right back where you started, having
received no information during the journey.

Even this discussion group approach is elementary in its
design.

By the way, I contacted HP support yesterday afternoon and
received a personal e-mail within one hour with the answer.
Too bad they don't produce software.

Take care

 

[Jack Strickland]

Sorry, Milly, after playing around with MS support site for
two days without being able to contact anyone. It isn't
just me.

The site is poorly designed by a technical staff that
pre-supposes that their customers understand their jargon.
It is slow, messy and using Explorer hard to read. My
favorite feature are the circular links that one follows
only to end up right back where you started, having
received no information during the journey.

Even this discussion group approach is elementary in its
design.

By the way, I contacted HP support yesterday afternoon and
received a personal e-mail within one hour with the answer.
Too bad they don't produce software.

Take care