D
dagroe
I have a client that purchased an HP Notebook PC that included the
trial version of MS Office 2003. The PC was purchased in January of
2006 and I assisted them with the on-line conversion / activation to
the full Office 2003 product in February of 2006. As of December 30th,
2006, they were no longer able to use the office suite on this PC
because it is now prompting for activation again.
I actually saw the user of the Notebook working in Word the previous
day, December 29th.
They will be going back through credit card statements tomorrow,
looking for proof of the on-line payment to Microsoft. In the mean
time, I am trying to get this fixed, since the primary user of this
Notebook is heading out on the road today.
The software had not been un-installed / re-installed. No System
Restores, or anything else like that. The only changes that I am aware
of, were an update to Spybot (no spyware found), and the installation
of the dialer for NetZero (I performed that installation). I have
searched far and wide on the 'net, but have not found any information
that directly relates to this situation.
Both E-mails and Phone calls to Microsoft have been completely
worthless. Apparently this problem falls outside of the flow chart, so
the only reply I that I can get is "contact the original equipment
manufacturer". It does not matter how many times I insist that this IS
Microsoft's problem, since they got paid for the conversion /
activation. Of course, one phone rep did indicate that we should
consider re-activation. When I asked if my client would be charged the
conversion price again, the rep indicated that they would have to pay
it again. Now there is a classic MS solution!!
Of course, HP basically says, "it is no longer a trial version, so it
is no longer our responsibility".
Vendors pointing fingers at each other. Neither one willing to assist.
My client is caught in the middle.
Any help appreciated.
Dean
trial version of MS Office 2003. The PC was purchased in January of
2006 and I assisted them with the on-line conversion / activation to
the full Office 2003 product in February of 2006. As of December 30th,
2006, they were no longer able to use the office suite on this PC
because it is now prompting for activation again.
I actually saw the user of the Notebook working in Word the previous
day, December 29th.
They will be going back through credit card statements tomorrow,
looking for proof of the on-line payment to Microsoft. In the mean
time, I am trying to get this fixed, since the primary user of this
Notebook is heading out on the road today.
The software had not been un-installed / re-installed. No System
Restores, or anything else like that. The only changes that I am aware
of, were an update to Spybot (no spyware found), and the installation
of the dialer for NetZero (I performed that installation). I have
searched far and wide on the 'net, but have not found any information
that directly relates to this situation.
Both E-mails and Phone calls to Microsoft have been completely
worthless. Apparently this problem falls outside of the flow chart, so
the only reply I that I can get is "contact the original equipment
manufacturer". It does not matter how many times I insist that this IS
Microsoft's problem, since they got paid for the conversion /
activation. Of course, one phone rep did indicate that we should
consider re-activation. When I asked if my client would be charged the
conversion price again, the rep indicated that they would have to pay
it again. Now there is a classic MS solution!!
Of course, HP basically says, "it is no longer a trial version, so it
is no longer our responsibility".
Vendors pointing fingers at each other. Neither one willing to assist.
My client is caught in the middle.
Any help appreciated.
Dean