Office 2003 won't un/re-install, repair, update

T

timmy

I have bought a new HDD and transfered everything from my
old boot to my new one. In the process, I may have done
something wrong, and now Office2003 doesn't perform any
installation or upgrading functions. Needless to say,
Office products don't work either.

Additional info is posted below.
Thank you.

The message I get is exactly as follows:
"The patch package could not be opened. Verify that the
patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package.

Office Update Page gives me the following error:
"Windows Installer patch files (.MSP files) from
previously applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing
you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result
of the same problem. Please contact Microsoft Product
Support Services for assistance. "
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
J

Jagadeesh [MSFT]

Hi,

Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off20
03 , please try the following:

1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.

2. Reply to this posting with the data present in the above said file.

Regards,
Jagadeesh.P,
Microsoft.
 
D

David Sherman

I am getting the same error message.

setup tries to read a floopt drive.

Files are beflow:

Detected Windows Info:
PlatformId = 2
MajorVersion = 5
MinorVersion = 1
ServicePackLevel = 2
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
9/14/2004 4:12:06 PM
Recognized command line switch fecums
Setup path: D:\install\office2003\office\SETUP.EXE
Trying to get version of
D:\install\office2003\office\SETUP.EXE
....succeeded.
D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0
Current version of Setup.exe: 11.0.5510.0
Searching for .INI file: SETUP.INI
D:\install\office2003\office\FILES\SETUP\SETUP.INI
Settings file located:
D:\install\office2003\office\FILES\SETUP\SETUP.INI
GetTempPath returned: c:\temp\
Setup has detected a previously failed installation - Verbose Logging
ON

Reading settings file
D:\install\office2003\office\FILES\SETUP\SETUP.INI
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Product\SkipLangCheck" (Default: 0)
Value: 0
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Product\CheckUpdates" (Default: 0)
Value: 0
Not performing an install, so check for old version being installed is
irrelevant.
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
General properties added: LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE"

Writing Task: Main - Microsoft Office 2003
Path: C:\WINDOWS\system32\msiexec.exe
CmdLine: LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE"
/fecums pro11n.msi

Looking for setup tasks to process.
9/14/2004 4:12:06 PM WaitForMsiExecDone...
9/14/2004 4:12:06 PM WaitForMsiExecDone exits
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt"
DWMSILOGFILE="c:\temp\Microsoft Office 2003
Setup(0003)_Task(0001).txt"
Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office
2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1
9/14/2004 4:12:06 PM
Executing Task:
Microsoft Office 2003
"C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE"
/fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003
Setup(0003)_Task(0001).txt" LOGVERBOSE=1
DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt"
DWMSILOGFILE="c:\temp\Microsoft Office 2003
Setup(0003)_Task(0001).txt"
Type: msi
Ignore Return Values: False
Reboot: False


Successfully launched MsiExec....
9/14/2004 4:13:44 PM Chained install return code: 1635

Exit code was an error.
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.


***** Setup exits
9/14/2004 4:13:44 PM
(return = 1635)


also

=== Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP
UNICODE 3.00.3790.2180 Calling process:
C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values
MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0
MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine:
******* Product: {91110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic:
Running entire install on the server.
MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex.
MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled.
MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex.
MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values
MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0
MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine:
******* Product: {91110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (s) (6C:78) [16:12:06:796]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled
MSI (s) (6C:78) [16:12:06:812]: Original package ==>
C:\WINDOWS\Installer\52f0a0b.msi
MSI (s) (6C:78) [16:12:06:812]: Package we're running from ==>
C:\WINDOWS\Installer\52f0a0b.msi
MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{91110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (6C:78) [16:12:07:031]: Opening existing patch
'C:\WINDOWS\Installer\1ff23.msp'.
MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2:
C:\WINDOWS\Installer\1ff23.msp 3: -2147287038
MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch
'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source.
MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source.
MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is
'nmu'
MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0
MSI (s) (6C:78) [16:12:07:031]: Machine policy value
'AllowLockdownMedia' is 1
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for
product {B35D2036-2294-467B-BD95-C19775416ECA}
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding
{B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product
{B35D2036-2294-467B-BD95-C19775416ECA}
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use
LastUsedSource from source list.
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source
list.
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program
Files\OfficeUpdate11\Cabs\511466\.
MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program
Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3:
-2147287037
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3:
511466.mso-Binary-GLB.msp
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source
list.
MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\
MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\
MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to:
'511466.mso-Binary-GLB.msp'
MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2:
511466.mso-Binary-GLB.msp
MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch
'511466.mso-Binary-GLB.msp'.
MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708
MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729
MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729
MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\52f0a0b.msi
MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635
=== Verbose logging stopped: 9/14/2004 16:12:16 ===

Thanks
 

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